Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

My third purchase of travel insurance with squaremouth, very easy to get a policy. Unfortunately a claim this trip - hopefully all works out.

Very disappointed, purchased John Hancock insurance tip policy to make sure I was covered. Had serious issues on trip, filed a detailed claim with receipts and explanations, only to find I was insured with some company called seven Corners who has ignored my claim and after a month have not been able to get in touch or have calls returned. Don’t expect to ever hear i
It resolve this issue. I paid top dollar and got zero with a unknown sub company. Insurance is the last thing I got.

Purchased cancel for any reason insurance. Still working with John Hancock to provide them with everything they need to honor the claim.

During the coronavirus crisis, I was in Mexico. I was trying to contact John Hancock to get some information about my policy. If I had been quarantined in Mexico, would my policy still be in effect? If I chose to stay in Mexico past my Return date, would I have coverage? Could I buy more coverage to extend my coverage? I called the customer service line, and a recording said there would be a long wait but I could get a call back. I never received a call back I was greatly unhappy with their customer service. In a crisis, I needed my questions answered. That is why IPurchased insurance.

I was confused regarding what number to call/whom to contact IF a problem should arise. Squaremouth? JH ? Starr? All of these had their hands in acquiring the policy. I called JH and they helped me right away.

Haven't filed a claim yet -- will be filing as soon as I get the forms.

Our trip to Morocco and Portugal was interrupted due to the travel ban from Europe back to the United States imposed by President Trump on March 13th. We were forced to find a flight home via Canada through Air Canada. We successfully made it home on March 16th. We had to purchase a new one-way ticket as our Air France return flight was canceled.

I have presented a claim with Air France and I am unclear if this interruption is covered by the policy. It is not clear. Any help clarifying would be beneficial.

Mark Ribisi

I have purchased this insurance many times in the past as travel to Central America is always unknown or difficult depending on weather, random cancelations etc. I was very happy in the past with John Hancock's service and care. This time I was not as satisfied with the outcome of my claim.