-
Rating 5 out of 5Policy:
EssentialReview Received:
February 17, 2023Lori from FL Verified Squaremouth CustomerWas this review helpful to you?I called and asked for a cover letter stating the basics of cruise and COVID coverage and they immediately emailed me one to be able to quickly show cruise ship.
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
February 15, 2023Ann from WI Verified Squaremouth CustomerClaim was handled quickly and without any hassle or questions. Will continue to use this service!
Was this review helpful to you?
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
February 8, 2023Jean from VA Verified Squaremouth CustomerWas this review helpful to you?I am very disappointed thus far with Nationwide- I am trying to set up an account online to place a claim and getting an error message. As well, I did not notice I have $150/ day limit. That is not even close to expenses when a flight is canceled and I have to pay for hotel and meals.
8 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
January 23, 2023George from WI Verified Squaremouth CustomerClaims representatives at CBP have been professional & helpful but online claims form was very problematic.
Review Updated: 02/25/2023
We had some issues initially with the on-line claim form which necessitated several additional emails with attachments, and it was not clear early on exactly what information was required to process the claim. But with some help with a service rep, we received good information on what had arrived and what was still needed. Later, there was a bit of the "left hand not knowing what the right hand was doing" business: a day or so after we received an email that the claim couldn't be processed until an interrupted trip form was completed - this coming more than five weeks after the initial filing (which really got my dander up) - the checks to pay the claim arrived in the mail.
On the other hand, we had two lengthy conversations with two different customer service people. Both were unfailingly polite, pleasant and helpful. One person was named Dave and the other Rebecca. We were also satisfied with the settlement, which seemed fair and in keeping with the terms of the policy. The time to process the claim was roughly six weeks, which was within the parameters we expected.
Undeterred by the collapse of this Costa Rica trip, we are taking an Odyssey tour to Spain and Portugal in April and have again decided to insure the trip through Nationwide. We are hoping for better outcomes this time . . .
GG
Was this review helpful to you?
7 out of 7 people found this review helpful -
Rating 1 out of 5Policy:
EssentialReview Received:
January 20, 2023Sa from UT Verified Squaremouth CustomerWas this review helpful to you?Nationwide is not customer oriented and it showed. I would never use them for travel insurance again.
10 out of 13 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
January 14, 2023bruce from AZ Verified Squaremouth CustomerWas this review helpful to you?It took some time but they got done. They blamed a heavy back log of cases, but were always pleasant and helpful when I called in to check on progress.
6 out of 6 people found this review helpful -
Rating 3 out of 5Policy:
EssentialReview Received:
January 12, 2023Dianne from FL Verified Squaremouth CustomerWas this review helpful to you?Too early to tell but easy to contact while I was abroad
2 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
January 7, 2023Quintella from GA Verified Squaremouth CustomerWas this review helpful to you?This was an easy process.
0 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
December 30, 2022Thomas from AL Verified Squaremouth CustomerWas this review helpful to you?We have submitted all information requested and received an automated email that it was being reviewed. It has been over a week, and we have not heard anything back. Is this common?
2 out of 6 people found this review helpful -
Rating 4 out of 5Policy:
PrimeReview Received:
December 30, 2022Rochelle from CA Verified Squaremouth CustomerWas this review helpful to you?I had to change my trip and working with the customer service agents via mail was good.
2 out of 3 people found this review helpful
Insurance Providers
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- GoReady Insurance
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information