Sales & Service Data

TOTAL SALES
5,932
Since 2018
MONTHLY SALES
354
Average Monthly Sales Since 2018
REVIEWS
90
Since 2018
Overall Rating
3.97 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,932
policies sold

0.3%
negative reviews

0.3% (15) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    52
  • 4 stars
    10
  • 3 stars
    13
  • 2 stars
    5
  • 1 star  
    10
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4.59/5
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    There has been NO resolution as of yet. In fact, there has been only one (quite negative) contact with a representative of Nationwide. She noted that we had canceled the trip because of a relative on our family-planned trip who was terminally ill. Although ALL other relatives who booked this trip have already received their reimbursement from their insurance carriers (provided through Squaremouth), the Nationwide representative demanded proof that that the Wolfsons had actually been booked on the cruise. I immediately supplied the documentation (although it seemed quite intrusive to request such documentation from a family dealing with the death of the person!) but HAVE HEARD NOTHING SINCE.
    I sent an email to the Nationwide Customer Service as well. They have not responded either. I am shocked at the cavalier attitude of this insurance company and again request whatever intervention Squaremouth can provide. As mentioned above - all 8 families who were booked for this trip and canceled have received their insurance compensation - except for my wife and me. Akiba R. Karalitzky & Beatrice J. Karalitzky

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was very helpful in selecting a plan.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.

    Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    No further comments.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I canceled this policy because, contrary to pre-purchase information, it did not cover pre-existing conditions.

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Finding the correct policy for me was easy with the help of customer service. The price was very fair. I did not have to place a claim - luckily.
    I would recommend Nationwide Mutual Insurance to anyone

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I bought travel insurance from Nationwide via Squaremouth, my policy # NWE1803026311B for China Travel. The agency that organize my trip , Sinorama Hollidays Inc. , went on out of business. My policy cover financial default but Natiowide Insurance denied my claim, I already paid over $4,000.00 for this trip

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Jen
    Response Received:

    The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    December 7, 2018

    Thank you for posting a review of Nationwide Mutual Insurance Company.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    My trip was cancelled by the Canadian Government when they revoked the business license of the travel company we booked with. I filed a claim with Nationwide but my claim was denied because they don't cover "the bankruptcy or default of the agency from whom you purchased your land/sea arrangements." My friends booked with another company (through squaremouth) and they received full refunds. I contacted the Zero Complaint department but the rep I talked to didn't think my claim would be paid by the company.

    My advice is to read the policy language carefully with respect to financial default because it's obvious that all policies aren't created equal.

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Jen
    Response Received:

    The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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