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Customer service was very courteous and helpful. After purchasing the policy online, I contacted them and was able to easily add rental car coverage for only the days I was actually renting the car (as opposed to the entire trip), which saved some $. I ended up with a rental car damage claim. The claims process was easy, no hassles, and payment of the claim was quick (about 4 weeks).
Very confident that all my needs were handled. Price was reasonable as well.
When I called about various claims, I was told that I had to have massive paperwork or it would not go through. This was not the case with other companies that I have used in the past. Will not likely use Ntwd again.
Felt very comfortable and confident with coverage
Very easy to file a claim
I had occasion to modify my travel dates after I had purchased the policy. You made the process relatively painless! I appreciated that.
Fair price on the coverage we needed, everything went smooth.
It was relatively easy to purchase the policy - we will see how easy it is to file a claim since we had to cancel the entire trip due to Mr. Miller's father having to be hospitalized in PA 2 days prior to our departure. We had to drive from South Carolina to PA to be with him and Mr. Miller's wife...just returned to SC to prepare for Hurricane Dorian...so am trying to get our paperwork together. We are going back UP to Pennsylvania tomorrow to check his father's progress - so have been too busy to submit the paperwork...just collecting documents from the hospital, etc...but we have no copier there. We will be filing a claim for the entire amount of $13,000+ when we get all the info together. I'll be more capable of filling out a "satisfaction" survey at that point.
Will wait to see how claim filing goes.
As I hope you are aware by now, our cruise vacation was cancelled in its entirety after cruise ship operated by MSC collided with our river boat (Uniworld River Countess) on June 2 in Venice. Alan Schiller (Travel with Alan), has been working with you to secure a credit on our account for the insurance we purchased. I hope that our credit is in process. Thank-you and please let me know if there any details I can provide to expedite the credit.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more