Sales & Service Data

TOTAL SALES
5,215
Since 2018
MONTHLY SALES
347
Average Monthly Sales Since 2018
REVIEWS
72
Since 2018
Overall Rating
4.02 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,215
policies sold

0.2%
negative reviews

0.2% (12) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    43
  • 4 stars
    8
  • 3 stars
    9
  • 2 stars
    5
  • 1 star  
    7
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4.59/5
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Your customer service representative was courteous and efficient during my phone call. Explained my benefits and told me all that i needed to file my claim. Also I was sent an email with the necessary instructions and claim forms. My claim will be in the mail shortly.

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    10 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Due to a serious illness, we had to cancel our trip one month before the trip. We filed our claim on August 6th. We received our refund for the hotel within 2 weeks. We are still waiting for the refund for airfare. We filled out a bunch of forms, provided all the information requested. We received confirmation of paperwork on Aug. 6th and told that review would take 15 business days and if we heard nothing during that time, our refund would follow shortly. Two days ago we received an email asking for another form to be filled out and once that was received, we would be back under review for another 15 business days. We could not open the encrypted form and had to call and get them to resend it as unencrypted. I asked about the 15 business day delay and the representative told me it may not be that long but they are backed up.

    We are experienced worldwide travelers and this was our first experience with travelers insurance. It may be our last.

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    4 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I bought travel insurance from Nationwide via Squaremouth, my policy # NWE1803026311B for China Travel. The agency that organize my trip , Sinorama Hollidays Inc. , went on out of business. My policy cover financial default but Natiowide Insurance denied my claim, I already paid over $4,000.00 for this trip

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Jen
    Response Received:

    The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    December 7, 2018

    Thank you for posting a review of Nationwide Mutual Insurance Company.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Terrible customer service. Rude, arrogant. Misleading information provided. Will not use this company again.

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    4 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I emailed them 2 days ago to ask about documenting my claim. I have not head back yet. That’s not good customer service .

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    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Got coverage for a reasonable amount of money that provided some peace of mind. Being able to call and speak to someone who seemed knowledgeable was helpful.

    Was this review helpful to you?

    4 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The representative was helpful with questions that I had before purchasing a policy, and purchasing a policy was easy.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Very professional when I called with questions. No hidden small print exclusions. We did not have a claim but felt we were properly covered for our big family reunion trip.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    First time I have ever had to use trip insurance .. all has gone well .. understand delays .. all is good

    Review Updated: 12/06/2018

    everyone i spoke with was more than helpful ... thank you

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    File a claim two weeks ago, still have not heard from them.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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