Sales & Service Data

TOTAL SALES
7,214
Since 2018
MONTHLY SALES
330
Average Monthly Sales Since 2018
REVIEWS
123
Since 2018
Overall Rating
4.1 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,214
policies sold

0.2%
negative reviews

0.2% (17) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    78
  • 4 stars
    12
  • 3 stars
    16
  • 2 stars
    6
  • 1 star  
    11
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    No Complaint

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I felt secure knowing we were insured for our vacation. Plus, the prices were so reasonable. We will diffinately use your company again when we travel. Thank you

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I am in the process of filing a claim. Please contact again in a few weeks.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Excellent I

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Nationwide provided me with the coverage I needed at a very reasonable rate.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    No online tools. Everything is paper-based. Had to cancel trip before final payment. They made it so restrictive to apply the premium to a future trip that I didn’t even bother.

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    8 out of 8 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Good morning,
    When I submitted the complain they sent me an email within a week for me to complete and provide an explanation and copy of receipts. Then maybe a week later I received another email asking the same thing and requesting receipts an a description of what happened; 10-12 days ago a lady called me saying that she needed an email from me explaining what happened along with receipts of my expenses and a picture of the damage suitcase I told her I did sent this twice already. Since then, I haven't heard back, I sent the email as she requested me to do and I don't know where my claim status is at this point.
    Thanks,

    Natalia Marin
    404-775-0317
    natalieamarinb@gmail.com

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Though I am not filing a claim, I am waiting to hear back from a representative about acquiring refunds for two policies that I thought I needed to purchased for my international travels. It turns out that the flight tickets that were purchased included travel medical insurance. I didn't find out until I received my tourist card at the ticket counter - I immediately contacted an agent from Nationwide and they said that all I had to do was send a returning email to the policy confirmation email stating that I am not filing a claim but I am requesting a refund before departure. I was told that everything should work out just fine because I did not leave the country yet.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I mailed everything. to file a claim. I still haven't heard anything almost a month later.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful and convenient.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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