Sales & Service Data

TOTAL SALES
5,215
Since 2018
MONTHLY SALES
347
Average Monthly Sales Since 2018
REVIEWS
72
Since 2018
Overall Rating
4.02 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,215
policies sold

0.2%
negative reviews

0.2% (12) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    43
  • 4 stars
    8
  • 3 stars
    9
  • 2 stars
    5
  • 1 star  
    7
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very good insurance that met our need, a fair price, and happily, we did not need them!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I have only had one call so far with Nationwide to report that we couldn't go and ask for the claim paperwork. We had to cancel our trip due to a medical procedure I had where I cannot fly until it's all resolved. I am curious to see how this process goes and whether my claim gets paid.

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    2 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We needed to add coverage and customer service was very nice and helpful.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I didn't use my travel insurance now however always buy it before traveling. 1-2 times used. Got a good refund.

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    1 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was very helpful in selecting a plan.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.

    Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    No further comments.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Finding the correct policy for me was easy with the help of customer service. The price was very fair. I did not have to place a claim - luckily.
    I would recommend Nationwide Mutual Insurance to anyone

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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