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Very good insurance that met our need, a fair price, and happily, we did not need them!
I have only had one call so far with Nationwide to report that we couldn't go and ask for the claim paperwork. We had to cancel our trip due to a medical procedure I had where I cannot fly until it's all resolved. I am curious to see how this process goes and whether my claim gets paid.
We needed to add coverage and customer service was very nice and helpful.
I didn't use my travel insurance now however always buy it before traveling. 1-2 times used. Got a good refund.
Customer service was very helpful in selecting a plan.
The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.
I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.
Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star
In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.
No further comments.
Finding the correct policy for me was easy with the help of customer service. The price was very fair. I did not have to place a claim - luckily.
I would recommend Nationwide Mutual Insurance to anyone
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