Sales & Service Data

TOTAL SALES
7,214
Since 2018
MONTHLY SALES
330
Average Monthly Sales Since 2018
REVIEWS
123
Since 2018
Overall Rating
4.1 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,214
policies sold

0.2%
negative reviews

0.2% (17) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    78
  • 4 stars
    12
  • 3 stars
    16
  • 2 stars
    6
  • 1 star  
    11
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
IMG
4.47/5

Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very nice and easy to get coverage and great customer service

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We contacted Nationwide as soon as we learned we would have to cancel our trip. We were furnished with forms, though we gave sufficient info to Nationwide by phone and now will have to have physicians in another town complete forms they do not want to be bothered with. The cancellation was because of emergency surgery (wife) and hospitalization.

    I have contacted the air carrier and have been given credit so the claim will be limited to the lost rental of the condo and I was able to pay only one-half of the total rent.

    In other words, with all of the efforts I have made, the claim should be much simpler than it is.

    No criticism of Squaremouth, but would hope with its purchasing power it could simplify the claims process. I will use Squaremouth again.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Helpful in sending me a hard copy of the policy

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I could barely breath in Asia and contacted your company about a possible early departure and no one ever replied.
    Not happy with the service and will write a review and use a different company in the future.
    Kathy and Ed Duerr

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    i was very pleased with the price and have recommended it to my daughter who will be taking a trip next year. I lost/left a wireless headset at a hotel and called customer service to see if I was covered. The customer service rep was very helpful and emailed me the claim form. I am in the process of waiting for a reply from the motel manager advising me of their policy that they are not responsible to return my property so I can process the claim.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Our original trip was cancelled. Nationwide allowed us to use the insurance for a different trip, which we are not taking until May 2019.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    There has been NO resolution as of yet. In fact, there has been only one (quite negative) contact with a representative of Nationwide. She noted that we had canceled the trip because of a relative on our family-planned trip who was terminally ill. Although ALL other relatives who booked this trip have already received their reimbursement from their insurance carriers (provided through Squaremouth), the Nationwide representative demanded proof that that the Wolfsons had actually been booked on the cruise. I immediately supplied the documentation (although it seemed quite intrusive to request such documentation from a family dealing with the death of the person!) but HAVE HEARD NOTHING SINCE.
    I sent an email to the Nationwide Customer Service as well. They have not responded either. I am shocked at the cavalier attitude of this insurance company and again request whatever intervention Squaremouth can provide. As mentioned above - all 8 families who were booked for this trip and canceled have received their insurance compensation - except for my wife and me. Akiba R. Karalitzky & Beatrice J. Karalitzky

    Was this review helpful to you?

    7 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was very helpful in selecting a plan.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.

    Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more