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Your customer service reps are very well trained, knowledgeable and helpful.
The tour company, based in British Columbia, declared bankruptcy. Nationwide denied our claim since their travel insurance did not cover the failure of the tour operator. In my opinion this reason is unacceptable.
The departure date for your trip to China listed on your itinerary is November 9, 2018.
Upon review of the Sinorama Holidays, Inc. Closure Advisory you submitted, it provides specific instructions for individuals who have booked a tour to China with departure dates from August 21, 2018 onwards. The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing email@example.com and that there is a 6-month filing deadline for claims.
Since I haven’t completed the filing of my claim it’s hard to be thorough in providing feedback. The forms that were emailed to me for the foreign medical provider were not helpful due to the language barrier as they were only in English. Perhaps having forms available in dual Spanish/English might be something to look into particularly in “3rd world” cities like Cozumel Mexico.
I had to cancel my trip due to upcoming surgery. I filed all the necessary forms and documents. Instructions were clear and concise. No need to call for assistance. My claim was processed within 30 days and I had my refund in hand 35 days after my claim was filed. Now that is customer service. I have an upcoming European trip planned for July, 2019. I have already purchased insurance with Nationwide.
Daniel and I purchased a policy together from Nationwide Mutual Insurance Company, I had an unexpected operation and couldn't go on the trip. The first part of October, 2018 I submitted the required paperwork to the insurance company for a claim and have yet to hear from them, it is now November 13th, 2018.
Everything was a wonderful positive experience. I did contact Nationwide and ask them if they were a new addition to the travel insurance industry since they did not have many sales or reviews. They answered all of my questions and I was very comfortable and happy to use their services. Thankfully, we did not have to file any claims!!!!!!! We will certainly Squaremouth and Nationwide for future trip insurance. Thank you!!
Did not need it, but glad it was there.
First time I have ever had to use trip insurance .. all has gone well .. understand delays .. all is good
Review Updated: 12/06/2018
everyone i spoke with was more than helpful ... thank you
no claim no problem
I felt it was an extremely slow process which started in October 2018 - however the insurance company agreed to my claim & I have received my reimbursement check by Co-ordinated Benefit Plans on behalf of Nationwide Mutual.
Multi-Award Winning Customer Service Team
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Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more