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Rating 1 out of 5Policy:
Cruise ChoiceReview Received:
August 10, 2022Jason from TX Verified Squaremouth CustomerAwful, long wait times for processing claim. Ended up denying my claim even though I provided evidence that I had to cut my trip short to attend to my parents who had been diagnosed with COVID last summer. Nationwide should be ashamed of themselves. No compassion whatsoever, just nitpicking and denying. Total waste of my time and money. Buyer beware. Don’t waste your money on this policy. They will deny your claim.
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2 out of 2 people found this review helpful -
Rating 3 out of 5Policy:
EssentialReview Received:
August 7, 2022Margaret from NC Verified Squaremouth CustomerWas this review helpful to you?I contacted Nationwide regarding my insurance for cancelled flights and trips as SAS airline went banrupt 12 hours before my schedualed take off. They were vauge and said I had to file a claim which I did. I had to order and self pay for an expensive flights and am awaiting my trip insurance insurance claim refund money.
9 out of 10 people found this review helpful -
Rating 2 out of 5Policy:
EssentialReview Received:
August 5, 2022Luna from NY Verified Squaremouth CustomerWas this review helpful to you?I lodged a claim with Nationwide 30 days ago, and they refuse to even assess my claim. Despite my repeated queries about the status of the claim, they keep sending me messages saying they're very busy so haven't been able to look at my claim. I find this wholly unacceptable. If Nationwide has a lot of claims to assess, then they need to hire more staff.
Would not recommend this insurer to others.
12 out of 13 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
August 2, 2022Joanne from MA Verified Squaremouth CustomerWas this review helpful to you?II.
1 out of 4 people found this review helpful -
Rating 1 out of 5Policy:
EssentialReview Received:
July 30, 2022Robin from TX Verified Squaremouth CustomerWas this review helpful to you?I became Ill and we did not travel. A claim was filed as per the instructions and to date has not been acknowledged or responded to. I am very dissatisfied with the policy and service.
15 out of 15 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
July 29, 2022Mark from CO Verified Squaremouth CustomerWas this review helpful to you?No comment. Claim is pending
1 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
July 21, 2022Mary from TX Verified Squaremouth CustomerWas this review helpful to you?My first time to purchase travel insurance. So glad I didn't need it. There was a question about my policy, paperwork, but I called and someone was available to help me. Thank you
3 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
July 17, 2022Judith from CT Verified Squaremouth CustomerWas this review helpful to you?It’s too early to truly review my interaction with nationwide though I will say that so far they have been extremely nice to work with
I was directed to the cbpconnect website to file the claim and that website is quite lacking in functionality and ease of use but that’s not reflective of NW itself
4 out of 6 people found this review helpful -
Rating 3 out of 5Policy:
EssentialReview Received:
July 16, 2022David from NJ Verified Squaremouth CustomerClaim has been filed for weeks with no response - other than an automated email saying they are busy
Review Updated: 08/15/2022
Nationwide was slow and unresponsive to the claim. Once escalated to Squaremouth the claim was acknowledged and resolved quickly. The Squaremouth team was very helpful!
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17 out of 17 people found this review helpful -
Rating 2 out of 5Policy:
EssentialReview Received:
July 15, 2022Randy from NJ Verified Squaremouth CustomerWas this review helpful to you?I opened my claims 5 days ago, but didn't get any indication that my claims have been looked or start to be processed
8 out of 8 people found this review helpful
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