Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

This insurance was just what I needed at a very affordable price

Positive experience!

We experienced a delay in travel for 2 days on our return trip. I sent nationwide an email asking what claim to file under delayed or cancelled trip. We were supposed to fly out Saturday, April 2nd but flight was cancelled until Monday, April 4th. I had to purchase new tickets for return flight on Saturday, April 2md original flight date because of had an appointment first thing Monday morning. I haven't heard from nationwide in response to email Sunday, April 3rd.

Any contact so far has been via email. A claim was submitted 3/19 and I’m awaiting response.

Pre trip communication was all very good. Have submitted a claim online and waiting to get a response.

CBP Connect processes the claim. Filed the claim on 11/17/21 and got automated acknowledgement. However, claim was not uploaded on cbp connect portal ever. Nationwide was no help. After 3.5months, finally the claim was processed and showed status on the cbp portal. Repeated inquiries on claim status were responded to using a standard email ... "Delay due to COVID and staffing issues.

I would recommend that once a claim has been started and additional information is needed that you should be able to save your info and be able to add to your existing claim - review your claim as directed from the insurance company and then submit for processing,

My laptop was removed by security personal while transiting Madrid Airport and they neglected to inform me. I wanted to file a claim for the cost of shipping of the laptop back to me. I have all the documentation. Ironically, laptops, cell phones, etc are excluded items as well as freight costs to ship it back to me. I find the company practices to be rather deceptive. I went through a great effort to get my laptop back, I would have thought shipment would be covered as well as theft.

contacted Custom service and was instructed to use website as the Customer Service department was understaffed and overwhelmed with claims. Went on the Website CBPconnect.com and still gather information to complete the claim form. All comments I've read state not to expect a quick response. many customers have waited more than two weeks before they heard any updates, and on line status was never updated.