0.2% (93) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
357
4 stars
102
3 stars
72
2 stars
30
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,249
Since 2018
MONTHLY SALES
297
Average Monthly Sales Since 2018
REVIEWS
624
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
624 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
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First time I have ever had to use trip insurance .. all has gone well .. understand delays .. all is good
Review Updated: 12/06/2018
everyone i spoke with was more than helpful ... thank you
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 4, 2018
william from CA
Verified Squaremouth Customer
no claim no problem
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
November 2, 2018
Lesli from CA
Verified Squaremouth Customer
I felt it was an extremely slow process which started in October 2018 - however the insurance company agreed to my claim & I have received my reimbursement check by Co-ordinated Benefit Plans on behalf of Nationwide Mutual.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Prime
Review Received:
October 21, 2018
Cecelia from FL
Verified Squaremouth Customer
Once the policy was issued I felt that it was a good choice.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
October 15, 2018
Solon from GA
Verified Squaremouth Customer
After being without my luggage for over 24 hours I called to get some assistance.
I filed a complaint/ claim - case number # 1814685.
I spoke with John who was very pleasant. However, when I called back the end of the next day for an update I learned his only involvement was to call the airport and ask them to call me directly when they learned the whereabouts of my luggage.
We landed Saturday afternoon and on Sunday evening we were told that my luggage had arrived to the hotel. The issue when I called for assistance was that the incorrect luggage was delivered.
Was this review helpful to you?
2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
October 13, 2018
Patricia from DC
Verified Squaremouth Customer
Easy, clear, and a good number of choices. Customer service was friendly and helpful before my trip. Will definitely use SquareMouth from now on.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
October 13, 2018
Faye from MT
Verified Squaremouth Customer
I requested a claim, was sent the paperwork, completed the paperwork, and have heard nothing from nationwide, yet. I was unable to go on my trip because of injury.
Was this review helpful to you?
23 out of 23 people found this review helpful
Rating 2 out of 5
Policy:
Essential
Review Received:
October 12, 2018
Judith from AZ
Verified Squaremouth Customer
Insurance company does not cover the extra money I paid to upgrade my air ticket I find that ridiculous. I'm putting in the claim for air for you from Denver to Iceland because my traveling companion became ill and had to be in the emergency room in Denver. She was advised not to travel. But Iceland is not refunding my airfare for some
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Prime
Review Received:
October 8, 2018
Lyle from WA
Verified Squaremouth Customer
So far, was just a phone conversation about how to file a claim. They were clear and helpful
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Prime
Review Received:
September 27, 2018
Tandy from NC
Verified Squaremouth Customer
When I called customer service to inquire about filing a claim for lost/stolen glasses on my flight, the customer service representative said “if your glasses were stolen from your baggage, you can file a claim. But first you must file a claim with the airlines which is a lengthy process and then you will file a claim with us- a very lengthy process and the claim will most likely be denied.” At this point, I lost complete faith in this company and realized that my insurance policy was a complete waste of money. I’d never buy travel insurance again with this provider!
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20 out of 20 people found this review helpful