Nationwide Mutual Insurance Company
Overall Rating 4.02 out of 5
Overall Rating 4.02 out of 5 578 Reviews Since 2018

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 7, 2020
    Laurie from NH Verified Squaremouth Customer

    Very fast response and service.. extremely happy

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    2 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 7, 2020
    Sandra from CA Verified Squaremouth Customer

    Well organized, customer focused and prompt. No complaints - only praise. My mother and my sister took out travel insurance from other companies for the same trip. My claim was paid promptly by Nationwide. Their claims are still in limbo 4 months later.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 4, 2020
    Edward from NM Verified Squaremouth Customer

    Called after trip interruption and was sent forms, I have been involved with a bunch on medical appointments and will be putting in the claims soon.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 26, 2020
    Maureen from CT Verified Squaremouth Customer

    I forgot about submitting a claim. I had two issues. They lost my suitcase for 30 hours so I had to spend $50 for an outfit for one day as I waited for suitcase to arrive. When I arrived home I noticed my suitcase front pocket was torn to shreds so it no longer closes. Can I submit a claim to you for both of these?

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    February 22, 2020
    roger from FL Verified Squaremouth Customer

    Not much to sy since Idid not need to filea claim

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 20, 2020
    Jeffrey from NY Verified Squaremouth Customer

    Original medical claim had information that was incorrectly filled out by the Physician and was corrected. Appeals Process required a corrected signed form which was sent a week and a half ago....Always interesting how rejection on technicalities are processed right away but legitimate or appeals drag on...Should be pretty straight forward..

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 10, 2020
    Joseph from CT Verified Squaremouth Customer

    I dislocated my Shoulder on a ski vacation in Switzerland I filed a claim which is just stated It is going to take some time ...

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 4, 2020
    Cathy from MO Verified Squaremouth Customer

    Super pleased with Nationwide Travel Insurance. I had kind of a complicated claim, but gave them all the information they requested and then some. It was about 10 days and I had my check in the mail!!!! I thought that they would probably want something more, kept watching my email, but no questions asked, and I got a very fair claim. I will definitely use them for any future travel. Please don't go on a cruise without it!!!!!

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 26, 2020
    Mary from CO Verified Squaremouth Customer

    We received excellent customer service when we called to change our trip to fly a day earlier to begin our trip. Our original airline cancelled our flight so we had to leave a day earlier to make sure we could start our tour on time. With a few quick emails, our travel insurance was updated and we had the coverage we needed. The whole experience was super easy. Thank you!

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    4 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    December 23, 2019
    ellen from CA Verified Squaremouth Customer

    They collected my money for the price of two vacation packages and wouldn't refund or cover the cost of one of the packages that was not used. Square Mouth's 100% satisfaction guarantee, also didn't come through. Now I've gone to the Federal Insurance oversight to try and get satisfaction.

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    7 out of 7 people found this review helpful

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