0.2% (93) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
357
4 stars
102
3 stars
72
2 stars
30
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,249
Since 2018
MONTHLY SALES
297
Average Monthly Sales Since 2018
REVIEWS
624
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
624 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I could barely breath in Asia and contacted your company about a possible early departure and no one ever replied.
Not happy with the service and will write a review and use a different company in the future.
Kathy and Ed Duerr
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
March 7, 2019
Debbie from NY
Verified Squaremouth Customer
i was very pleased with the price and have recommended it to my daughter who will be taking a trip next year. I lost/left a wireless headset at a hotel and called customer service to see if I was covered. The customer service rep was very helpful and emailed me the claim form. I am in the process of waiting for a reply from the motel manager advising me of their policy that they are not responsible to return my property so I can process the claim.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
March 6, 2019
Philip from DC
Verified Squaremouth Customer
Our original trip was cancelled. Nationwide allowed us to use the insurance for a different trip, which we are not taking until May 2019.
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3 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
March 2, 2019
Akiba from NY
Verified Squaremouth Customer
There has been NO resolution as of yet. In fact, there has been only one (quite negative) contact with a representative of Nationwide. She noted that we had canceled the trip because of a relative on our family-planned trip who was terminally ill. Although ALL other relatives who booked this trip have already received their reimbursement from their insurance carriers (provided through Squaremouth), the Nationwide representative demanded proof that that the Wolfsons had actually been booked on the cruise. I immediately supplied the documentation (although it seemed quite intrusive to request such documentation from a family dealing with the death of the person!) but HAVE HEARD NOTHING SINCE.
I sent an email to the Nationwide Customer Service as well. They have not responded either. I am shocked at the cavalier attitude of this insurance company and again request whatever intervention Squaremouth can provide. As mentioned above - all 8 families who were booked for this trip and canceled have received their insurance compensation - except for my wife and me. Akiba R. Karalitzky & Beatrice J. Karalitzky
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15 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
February 8, 2019
MusicReader from WA
Verified Squaremouth Customer
Customer service was very helpful in selecting a plan.
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
February 3, 2019
Penny from WA
Verified Squaremouth Customer
The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.
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4 out of 4 people found this review helpful
Rating 2 out of 5
Policy:
Prime
Review Received:
February 1, 2019
Linda from WA
Verified Squaremouth Customer
I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.
Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star
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3 out of 3 people found this review helpful
Rating 2 out of 5
Policy:
Essential
Review Received:
January 23, 2019
Mark from FL
Verified Squaremouth Customer
In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
December 23, 2018
ALBERT from NJ
Verified Squaremouth Customer
No further comments.
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
December 17, 2018
Gary from ID
Verified Squaremouth Customer
I canceled this policy because, contrary to pre-purchase information, it did not cover pre-existing conditions.
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8 out of 8 people found this review helpful