Nationwide Mutual Insurance Company
Overall Rating 4.02 out of 5
Overall Rating 4.02 out of 5 624 Reviews Since 2018

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    March 8, 2019
    Kathy from CO Verified Squaremouth Customer

    I could barely breath in Asia and contacted your company about a possible early departure and no one ever replied.
    Not happy with the service and will write a review and use a different company in the future.
    Kathy and Ed Duerr

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 7, 2019
    Debbie from NY Verified Squaremouth Customer

    i was very pleased with the price and have recommended it to my daughter who will be taking a trip next year. I lost/left a wireless headset at a hotel and called customer service to see if I was covered. The customer service rep was very helpful and emailed me the claim form. I am in the process of waiting for a reply from the motel manager advising me of their policy that they are not responsible to return my property so I can process the claim.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 6, 2019
    Philip from DC Verified Squaremouth Customer

    Our original trip was cancelled. Nationwide allowed us to use the insurance for a different trip, which we are not taking until May 2019.

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    3 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    March 2, 2019
    Akiba from NY Verified Squaremouth Customer

    There has been NO resolution as of yet. In fact, there has been only one (quite negative) contact with a representative of Nationwide. She noted that we had canceled the trip because of a relative on our family-planned trip who was terminally ill. Although ALL other relatives who booked this trip have already received their reimbursement from their insurance carriers (provided through Squaremouth), the Nationwide representative demanded proof that that the Wolfsons had actually been booked on the cruise. I immediately supplied the documentation (although it seemed quite intrusive to request such documentation from a family dealing with the death of the person!) but HAVE HEARD NOTHING SINCE.
    I sent an email to the Nationwide Customer Service as well. They have not responded either. I am shocked at the cavalier attitude of this insurance company and again request whatever intervention Squaremouth can provide. As mentioned above - all 8 families who were booked for this trip and canceled have received their insurance compensation - except for my wife and me. Akiba R. Karalitzky & Beatrice J. Karalitzky

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    15 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 8, 2019
    MusicReader from WA Verified Squaremouth Customer

    Customer service was very helpful in selecting a plan.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    February 3, 2019
    Penny from WA Verified Squaremouth Customer

    The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.

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    4 out of 4 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Prime
    Review Received:
    February 1, 2019
    Linda from WA Verified Squaremouth Customer

    I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.

    Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star

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    3 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    January 23, 2019
    Mark from FL Verified Squaremouth Customer

    In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    December 23, 2018
    ALBERT from NJ Verified Squaremouth Customer

    No further comments.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    December 17, 2018
    Gary from ID Verified Squaremouth Customer

    I canceled this policy because, contrary to pre-purchase information, it did not cover pre-existing conditions.

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    8 out of 8 people found this review helpful