0.2% (94) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
354
4 stars
101
3 stars
71
2 stars
31
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,003
Since 2018
MONTHLY SALES
355
Average Monthly Sales Since 2018
REVIEWS
620
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
620 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
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My trip was cancelled by the Canadian Government when they revoked the business license of the travel company we booked with. I filed a claim with Nationwide but my claim was denied because they don't cover "the bankruptcy or default of the agency from whom you purchased your land/sea arrangements." My friends booked with another company (through squaremouth) and they received full refunds. I contacted the Zero Complaint department but the rep I talked to didn't think my claim would be paid by the company.
My advice is to read the policy language carefully with respect to financial default because it's obvious that all policies aren't created equal.
Response From:
Nationwide Mutual Insurance Company:
Jen
Response Received:
December 10, 2018
The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.
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9 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
December 3, 2018
Rebecca from FL
Verified Squaremouth Customer
Your customer service reps are very well trained, knowledgeable and helpful.
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2 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
November 28, 2018
lawrence from CA
Verified Squaremouth Customer
The tour company, based in British Columbia, declared bankruptcy. Nationwide denied our claim since their travel insurance did not cover the failure of the tour operator. In my opinion this reason is unacceptable.
Response From:
Nationwide Mutual Insurance Company:
Patty
Response Received:
December 3, 2018
The departure date for your trip to China listed on your itinerary is November 9, 2018.
Upon review of the Sinorama Holidays, Inc. Closure Advisory you submitted, it provides specific instructions for individuals who have booked a tour to China with departure dates from August 21, 2018 onwards. The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.
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6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 21, 2018
Steven from WA
Verified Squaremouth Customer
Since I haven’t completed the filing of my claim it’s hard to be thorough in providing feedback. The forms that were emailed to me for the foreign medical provider were not helpful due to the language barrier as they were only in English. Perhaps having forms available in dual Spanish/English might be something to look into particularly in “3rd world” cities like Cozumel Mexico.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 18, 2018
lynn from FL
Verified Squaremouth Customer
I had to cancel my trip due to upcoming surgery. I filed all the necessary forms and documents. Instructions were clear and concise. No need to call for assistance. My claim was processed within 30 days and I had my refund in hand 35 days after my claim was filed. Now that is customer service. I have an upcoming European trip planned for July, 2019. I have already purchased insurance with Nationwide.
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4 out of 4 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
November 13, 2018
Daniel from CA
Verified Squaremouth Customer
Daniel and I purchased a policy together from Nationwide Mutual Insurance Company, I had an unexpected operation and couldn't go on the trip. The first part of October, 2018 I submitted the required paperwork to the insurance company for a claim and have yet to hear from them, it is now November 13th, 2018.
Thank You,
Sharon Caredio
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19 out of 19 people found this review helpful
Rating 5 out of 5
Policy:
Prime
Review Received:
November 10, 2018
Rebecca from OR
Verified Squaremouth Customer
Everything was a wonderful positive experience. I did contact Nationwide and ask them if they were a new addition to the travel insurance industry since they did not have many sales or reviews. They answered all of my questions and I was very comfortable and happy to use their services. Thankfully, we did not have to file any claims!!!!!!! We will certainly Squaremouth and Nationwide for future trip insurance. Thank you!!
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
November 10, 2018
Alice from AZ
Verified Squaremouth Customer
Did not need it, but glad it was there.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 6, 2018
sandy from UT
Verified Squaremouth Customer
First time I have ever had to use trip insurance .. all has gone well .. understand delays .. all is good
Review Updated: 12/06/2018
everyone i spoke with was more than helpful ... thank you
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 4, 2018
william from CA
Verified Squaremouth Customer
no claim no problem
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1 out of 1 people found this review helpful