Reviews, Sales, and Service Ratings for
Arch RoamRight

I would absolutely recommend this insurance carrier. I sent in my paperwork and received an email that it had been received. I received a check for the full amount I had spent in about 2 weeks. Very happy with their promptness.

Thank you for your kind review! We are happy to hear you had a great claims experience. We look forward to insuring your future trips.

website not intuitive enough for me to figure out how to buy just the emergency medical insurance part of insurance - had to call for assistance

Thank you for your review. We are taking your comments into consideration as we continue to improve our website experience.

I called the claims dept. on 3/1/17 to ask some questions about how to fill out the claim form and I spoke to Jamie. She was so friendly and answered my questions so clearly and good-naturedly I hung up with the feeling that I was treated so well. She was awesome.

Your website is not that user friendly. It's kind of confusing to find things. Things aren't where you would expect them to be. I'm no website designer so I can't tell you how to make it better, but it's just not great, that's all.

Thank you for your review. We are very happy to hear you had good experience with our claims department, and we have passed along your comments about RoamRight.com. We look forward to insuring your next trip.

I had my purse stolen in Hong Kong 2/27/17.
I did lose some expensive items and had to replace my passport, driver's license, credit cards, I-phone, other miscellaneous items and my Honk Kong and China Visa at a very high expense. If I had not replaced the Visa's I wouldn't have been able to continue my group tour that was paid for. There was a police report filed in Hong Kong. My mother has been in the hospital since I returned and I haven't had the time to file the claim, but will call your office on Monday.

Thank you for your review. We are sorry to hear about your unfortunate travel experience. We will keep an eye out for your claim.

on-line instructions a bit difficult to follow, but I liked being able to file via email attachments of documents

Thank you for your review. We have taken your comments into consideration and will look into making it more clear on the site. We look forward to insuring your future trips.

overall experience purchasing online was good

Used for a relatively pricey 50 day cruise to Brazil. No problems getting it ordered. Printable cards were a little confusing to access. Email and cards did not match (reversed names/numbers on the two passengers). Phone call to customer service indicated - insurance in force, no problem. Since I never needed to file a claim it's hard to know for sure if that was accurate.

I thought the policies were on the expensive side but wouldn't do this kind of a trip without it.

Great piece of mind

Thank you for your review. Peace of mind is invaluable when it comes to traveling. We hope we can provide peace of mind for you the next time you travel, as well.

I was able to travel during the high flu season without worrying if I got sick before or during my trip. This meant the world to me and was worth the money I paid.

Weather was also of no concern when it came to maybe needing to stay over night or longer.

Thank you for your review. We couldn’t agree more – the peace of mind when traveling makes the experience that much better. We are glad to hear your trip went well, and we look forward to insuring all your future trips.