Reviews, Sales, and Service Ratings for
Arch RoamRight

It's very worth it to purchase, simple & affordable.

Thank you for taking the time to leave a review. We are very happy to hear that we made your travel insurance experience easy and enjoyable. We look forward to protecting your next trip!

I didn't feel that the person in customer service gave me clear and concise answers about what my claim included. I have filed a claim and am being told that it could take up to a month to process. I feel that is an unreasonably long amount of time to process a claim.

I had needed to add an additional day to our coverage since American changed our flight schedule, and we were getting back to the east coast too late to drive home. Darlene in Customer Service was very helpful.

Thank you for your review. We are happy to hear you had a great customer service experience with us, and we hope we get the opportunity to protect your next trip.

Just got back to the US from the extension to our vacation that was not covered. Now that I am back home I hope to put the claim together within the next week or so. Minor claim due to delayed baggage.

Thank you for your review. If you would like any assistance in filing your claim, you can visit our How To page at https://www.roamright.com/claims/how-to-file-a-claim/, or contact our claims department at claims@roamright.com or 855-762-6252.

I didn't really interact with RoamRight, but with On Call International, the company that handles the return details. We had problems connecting by telephone so almost all contact was by email. My husband was hit by a motorbike and has been in the hospital in Florence Italy for 25 days now, flat on his back. The hospital doctors have finally decided he's able to travel, so we will be going home this week. I received no assistance from the company with my living arrangements nor translation services nor interfacing with the hospital. I have had daily contact with On Call and am now awaiting their arrangements for our return.

Thank you for reaching out. We are sorry to hear about your husband’s accident and we wish him a speedy recovery. When trying to contact the 24/7 Emergency Travel Assistance line while overseas, travelers must use the international number – 1-603-328-1382. We also suggest our RoamRight mobile app that has the ability to dial On-Call International with one press of a button, and can even help with translation when speaking to foreign doctors.

We hope everything goes well with your transportation home. If you need to file a claim and need assistance, please feel free to reach out to our claims department at 855-762-6252.

I didn't initially notice that this was a secondary insurance policy. I was assured that even though Medicare doesn't provide coverage outside the U.S.A, that after coverage was denied RoamRight coverage would still kick in and cover any claims. Since I don't have any claims I have no way of confirming this. I know my medicare supplemental insurance will not cover anything not first covered by Medicare. If in fact, your insurance would cover outside the U.S. in spite of medicare - it would be very helpful to make it clear in your ads, website, etc. - and would undoubtedly greatly increase your sales. The coverage and price would certainly be a great value.

Regards,
Phil

Thank you for your review and your excellent idea. We are always looking for more ways to better educate travelers on the benefits and features of travel insurance. We love hearing from our travelers about what features are important to them!

We look forward to protecting your next trip.

Easy to deal with and very helpful

Thank you for your review. We are happy to hear you had a pleasant experience with us, and we look forward to protecting all your future trips.

Good responsiveness at the beginning of the claim. More to come as the claim is reviewed and processed.

Thank you for your review. If you have any questions about your claim feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.

Easy to sign up and reasonable for the coverage

Thank you for your review. We are always happy to hear when we are able to make travel insurance easy. We look forward to protecting your next trip!

My husband was injured and we were unable to make the trip. I am not real computer savvy so I called Roam Right, hoping to have someone explain the process to me and answer some questions. The first phone call, I got a female, there was a lot of background noise as if there was a party. The person basically blew me off and told me to go to the website. So I did, and eventually I got thru it and figured it out. But it made it much more stressful and I was already stressed from my husbands injury and the impact on our lives. I mailed my packet and got a receipt it was delivered but heard nothing. So I called again. Very nice person said they had received packet and had sent us email. I never got it and it was not in my junk mail. She sent it again. I did not get it. A couple weeks later I called again and was told checks were in the mail. That was true. All is well. But............ the poor communication or almost complete lack of communication caused a lot of concern on my part.
Was it simple, yes. Could it have been less stressful, yes.
I would use them again but I am sure they have lost business over their poor communication.

Thank you for your review. We are sorry to hear about the injury that kept you from traveling and we hope that everything is now healed.

We are very proud to have our customer service representatives and our claims department all in house. Any additional noise heard in the background is simply our customer service and claims teams assisting other customers.

While we do promote our online claim filing capabilities, we also understand that some feel more comfortable filing claims through the mail. Thus, as explained during your conversation with one of our claims team members, we do allow customers to send in claim forms through the mail or via fax.

Additionally, we believe communication to be the key to a positive claims experience. RoamRight sends emails to claimants each time their claim has completed a part of the claims review process. With some email providers, these messages may end up in a spam or junk folder, causing the claimant to miss the messages. We understand this can be a frustrating experience and we try to alert claimants to this whenever possible.

Again, we thank you for your review and we look forward to insuring your next trip.