Reviews, Sales, and Service Ratings for
Arch RoamRight

I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.

We had travel insurance with roam right purchased through square mouth just in case we needed it. Fortunately everything went smoothly and we never had to use the insurance. I'm unable to comment about the experience in the event we hs needed it.

My wife and I actually developed such bad colds on our trip that we contemplated going home early. Fortunately we soldiered through and wound up having a great time, even hampered by illness as we were. I think that had I needed to call RoamRight, I would have been treated well and would have gotten the help I needed.

This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.

I never went on my trip. Did wish the customer service person had been a bit friendlier and warmer. I was feeling as if he thought I was wasting his time when I called to ask questions about the cancelled trip in terms of my insurance, and wished he had said just a simple, sorry you had to cancel. I had to cancel the trip because of my significant other's illness. Not being married, there was no coverage, and I hadn't bought my policy in time for cancel for any reason. Perhaps emphasizing somewhere the importance of timely purchase would be good.

First time using RoamRight, but it won't be my last! Due to terrorist activity, our cruise ship changed its itinerary ~ 60 days before the cruise which necessitated a revision in already purchased air travel tickets.

RoamRight was true to their policy without any "gotchas". Once I had gathered and faxed them all the required receipts, etc., they sent me a check for the full amount that the change cost me. The process was painless albeit a little slow compared to my experience with another insurer for a claim several years ago. Nevertheless, the check was in my hands within 21 days of the claim being presented.

It would help to make it more clear that when one applies for coverage including pre-existing conditions that it is required to include the cost of the trip including the flights. I was told by the RoamRight agent that the pre-existing coverage would be invalid if flights weren't covered. I don't understand why I must cover the flights if I choose not to include the price of flights and know I won't get reimbursed for them if I have to cancel. Even on nonrefundable flights the airlines I have used will let you use the fare minus a penalty to re-book a flight within a year.

Two previous claims were processed very quickly

I filed a claim and I haven't heard from anyone at all in one week.

For the second time I have found the insurance company to be the best value for the money