Reviews, Sales, and Service Ratings for
Arch RoamRight

I will use your service again

i have to see how good you are when i make claim. i was healthy and no problems during vacation. so far so good. anyway, thanks. bipin shah. i took another policy for my grand son who left tokyo on 24 july.

Policy was good. Customer service was so-so. The rep didn't seem to believe we had a good enough case for a claim because the airline told us to collect our baggage causing us to miss the flight due to a delay in arrival. Despite having explained this, were told by the rep, "A missed connection just because you had to check your bags isn't really a reason, but I'll forward you the claim information anyway." Didn't seem very empathic. Claim decision is still pending to compensate our taxi fee.

Good coverage for a reasonable price. I like the coverage for terrorism at home or the destination as a valid reason to cancel a trip, as well as illness for myself or a close family member.

I travel sometimes with my daughters who are Canadians. While we need to get different policies because of the nationality / country of residence, I feel more secure insuring with the same company.

Flexible--allowed us to easily add coverage to our policy as we booked over several months.

I did call to ask questions about the policy prior to purchasing and while the woman on the phone did answer my questions, she wasn't friendly nor did she seem particularly knowledgeable.

Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.

Having travel insurance from Squaremouth gives me great piece of mind in planning our vacations.

Did not need to file a claim.

I had to adjust the cost (down) of our policy and the person was very pleasant and helpful. The adjustment was made quickly and was reflected right away on our credit card.