Reviews, Sales, and Service Ratings for
Arch RoamRight

We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.

Requested a claim form via email from Roam Right on Wednesday or Thursday, June 17 or 18. As of this writing (June 21st), it has not arrived?

cant reallyevaluate an insurance carrier unless one files a claim

Information clear and customer service excellent for answering any questions.

Made reservations for ourselves, kids, and grandkids in Dec of 2014. I had a heart attack in Feb requiring stents, more stents in March, heart problems in April and May. Doctor said no flying or traveling. The whole family cancelled. I cancelled the flights and filed a claim two days before we were scheduled to leave. Waiting for response.

so glad we didn't need you

Used Roamright before, excellent company to deal with will definetly use in the future

It was an incredible relief knowing we would be covered. My husband became ill right before we left and it helped us knowing we would be covered...the agents were so friendly and empathetic.

Because I suffered a stroke in March we were unable to make the trip, and in need of a refund on our air reservation money. It was a little challenging as I had originally made all the contacts but was unable to follow through because of my medical condition. As a result my travel companion had to deal with the insurance, and she was met with professionalism and we received our refund in a timely fashion. I'd certainly recommend Roam Right to other travelers.

I have just filed my claim with roamright, and I will know more as to how they handle my claim in the next few days. I will update you later.