The customer service is great while getting your insurance. They are very nice and friendly. The documents took about 10-14 days longer than I was told before I received them by snail mail. Due to circumstances beyond my control, the tour group had to raise my travel price after I paid in full to cover the trip home. The customer service was great in telling me I qualified for the refund based on what happened.
I did not need to utilize the trip insurance during my trip. I was however anxious about the claim submitted prior to the trip. They did not respond to emails sent, or answer their phone when I would call. There was plenty of time for them to have responded one way or another regarding the claim before my trip.
We selected your company to purchase insurance from because of Clark Howard's recommendation. We would not recommend or purchase from your company again. We will let Clark Howard know about our experience.
We had purchased our insurance based on the total price we were given for our tour. Approximately 6 weeks prior to the tour, and after we had paid the insurance and the tour in full, the tour raised our price on the flight tickets due to circumstances beyond their control.
We called and talked to a representative from your company, and submitted a claim based on their suggestion to do so. They gave us acknowledgement of receipt on Nov. 5, 2012. You denied our claim saying we didn't have full coverage for the tour, when in fact we did prior to the tour raising the price on the flight tickets. We thought that was very deceptive and a poor excuse to deny our claim. If the representative knew the claim was going to be denied because we now needed to purchase more insurance coverage why was that not mentioned?
In our opinion, the claim was not satisfied. The customer service could have been better. I talked to 3 or 4 people explaining the circumstances about what happened, and kept getting passed off to someone else. The last person I talked to told me to submit a claim as it would be covered.
By not covering my claim that should have been, and really, is $160 going to break your company, I feel this insurance company took advantage of us. What would have happened had we had a more serious claim to file.
We were not satisfied.
We had to interrupt our trip as my father was dying. We filed a claim for adjustments to our fight home and other cancelled items. They told us what they needed to process the claim and when we supplied it were very prompt to reimburse our losses. The people we dealt with on the phone were very helpful.
Four weeks to 'receive' my claim seemed excessive. I was contacted a month after mailing my claim, and payment was generated a couple of weeks after that. Except for the initial delay, I was very satisfied with your service.
It's to bad I didn't read my policy a little better. Three years ago. I got really sick on the cruise ship and needed a doctors care. The cost of treatment was over four hundred dollars which I got reduced to $350.00. I paid this out of pocket not knowing I was covered on my policy. One for you..I use your company a lot,so shame on me... Thank you.......
I'm impartial on this segment of the trip.
I called via Skype from Greece. The operator emailed me the claims form. He confirmed that I had gathered the documents that I needed.
They refused to cover anything because the items were stolen from an unattended vehicle. Theft and vandalism of your rental car seems like a Top 10 reason to HAVE travel insurance. To not receive anything, even after an appeal, is absolutely ludicrous. I DO NOT RECOMMEND THIS COMPANY.
After looking at their declaration of coverage, it does not appear that they cover laptops or other computing devices. This is also ludicrous as many people travel with these items.
We were forced to cancel our trip due to an injury
We are still awaiting a response to our claim received by the insurer four weeks ago
Weasled out of paying claim with there ridiculous clauses!!!!!!!!!!!!!
Will never, ever, purchase this trash thru you or ant other
Ifell at the airport going to security.AUSAIRWAYS persongot me thru seurity. My right leg was cut open t the shin.Our baggage was sent to LONDON INSTEAD OF FCO.We did not get it from EGYPTIAN AIR till very late as they sent it to CARIOinstead of ALEXANDRIA WHERE WE WERE DOCKED.Iwent to the ship,s doctor as my leg seemed tobe infected, They treatedme with antibiotics and adiaretic as im diabetic.Inowfind out i have submitmy charges to MEDICARE which can take a longtime,Ibelieved thepolicy would pay as i have already been charged on the card authorized for charges aboard ship.
Very prompt in reimbursing us for our expenses due to delayed baggage coverage.
We cancelled the trip due to changes in the trip schedule (by the trip provider). Although we had trip cancellation coverage, Squaremouth did not 'cover that type of cause' for cancellation. We do not recommend Squaremouth, as it does not stand up to the agreement.
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