Just before I left I was informed that 'death of a family member" was NOT a covered event as it was a "pre-existing condition". What nonsense.It made it clear there was no intention to respect or pay any claim.
Unfortunately, your coverage was not purchased within the allowable time frame to allow for a waiver of pre-existing conditions. From our notes, you initially purchased your travel arrangements in the beginning of July, and insurance was not purchased until 10 days prior to your departure. You would have had to purchase insurance within 21 days of your deposit for your travel arrangements in July, in order for all pre-existing medical conditions to be waived. Squaremouth does provide this definition, prior to purchase.
Company did not pay full amount paid to doctor. First agent said it was for trip interruption when EOB and claim handler indicated it was for medical. Claim handler was extremely rude and indicated amount paid was not doctor;s handwriting when it most definitely was--how offensive. Wanted cash register receipt as proof when doctor visitied hotel room--how was that possible? Paid for $20,000 trip interruption, but she said a missed day because of illness (with doctor diagnosis) does not quality as trip interruption.
The customer service is great while getting your insurance. They are very nice and friendly. The documents took about 10-14 days longer than I was told before I received them by snail mail. Due to circumstances beyond my control, the tour group had to raise my travel price after I paid in full to cover the trip home. The customer service was great in telling me I qualified for the refund based on what happened.
I did not need to utilize the trip insurance during my trip. I was however anxious about the claim submitted prior to the trip. They did not respond to emails sent, or answer their phone when I would call. There was plenty of time for them to have responded one way or another regarding the claim before my trip.
We selected your company to purchase insurance from because of Clark Howard's recommendation. We would not recommend or purchase from your company again. We will let Clark Howard know about our experience.
We had purchased our insurance based on the total price we were given for our tour. Approximately 6 weeks prior to the tour, and after we had paid the insurance and the tour in full, the tour raised our price on the flight tickets due to circumstances beyond their control.
We called and talked to a representative from your company, and submitted a claim based on their suggestion to do so. They gave us acknowledgement of receipt on Nov. 5, 2012. You denied our claim saying we didn't have full coverage for the tour, when in fact we did prior to the tour raising the price on the flight tickets. We thought that was very deceptive and a poor excuse to deny our claim. If the representative knew the claim was going to be denied because we now needed to purchase more insurance coverage why was that not mentioned?
In our opinion, the claim was not satisfied. The customer service could have been better. I talked to 3 or 4 people explaining the circumstances about what happened, and kept getting passed off to someone else. The last person I talked to told me to submit a claim as it would be covered.
By not covering my claim that should have been, and really, is $160 going to break your company, I feel this insurance company took advantage of us. What would have happened had we had a more serious claim to file.
We were not satisfied.
It's to bad I didn't read my policy a little better. Three years ago. I got really sick on the cruise ship and needed a doctors care. The cost of treatment was over four hundred dollars which I got reduced to $350.00. I paid this out of pocket not knowing I was covered on my policy. One for you..I use your company a lot,so shame on me... Thank you.......
We had to interrupt our trip as my father was dying. We filed a claim for adjustments to our fight home and other cancelled items. They told us what they needed to process the claim and when we supplied it were very prompt to reimburse our losses. The people we dealt with on the phone were very helpful.
We never got to take the trip. The tour provider cancelled it less the three weeks prior to departure. They refused to refund our money. We submitted a claim with Seven Corners and they refused to pay as well. The policy clearly states "Trip Cancellation: tour cost up to $20,000". The trip was cancelled, so where is our money?
The policy you purchased only has coverage for specified reasons, which are available for review prior to purchase. Unfortunately, cancellation by a tour provider is not one of them. The tour company that cancelled your trip has stated that you have a full credit with them for future travel. We are sorry that the resolution does not meet your satisfaction.
Four weeks to 'receive' my claim seemed excessive. I was contacted a month after mailing my claim, and payment was generated a couple of weeks after that. Except for the initial delay, I was very satisfied with your service.
We were forced to cancel our trip due to an injury
We are still awaiting a response to our claim received by the insurer four weeks ago
I was stranded in London by the Icelandic volcano. When I called to find out what I was covered for first the agent pretended to have no idea what I was tallking about but then acknowledged they had other customers who were stranded as well. She then proceeded to give me completely wrong info on the amount of my coverage. I only found this out when I went to make a claim and was emailed a complete copy of my policy.
Each agent I spoke to gave me different information. I understand I should have printed out my entire policy & taken it with me. But if I call for help I expect to be given correct information from the people who work for the company.
Very prompt in reimbursing us for our expenses due to delayed baggage coverage.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More