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I had to cancel the trip and Seven Corners was good enough to give me a full credit for a future trip. Thanks Seven Corners.
We had to cancel our trip before we had paid for it in its entirety, so we lost out on being able to claim anything. I wanted to see if we could get a reimbursement on some of the cost of the travel insurance, but were unable to do so. So---o we lost all the way around!!
I am referencing a trip previous to this policy in which I received excellent medical attention while in
Spain. I was personally attended to from the moment I entered the emergency room until I departed in
a taxi hours later feeling much better. The insurance even paid for the cab back to my hotel!
Great policy, clear and excellent service.
I find that travel insurance is a maze of confusion. However, I somehow found your company and called and after listening to my needs for travel insurance your staff was able to recommend a affordable policy. I surely will use your company again.
I liked the rating and benefits you provide even though I did not had to claim anything. Look forward to do business with you in future
I usually buy insurance with April but this time I thought I gave 7 corners a try. TBH, I think they can do better. First, when i wanted to extend my insurance, it took them a few days to reply to my email. April responded in a day. Then, when my plane and luggage were delayed, I tried to call them. It was not office hours. I was surprised to find it wasn't 724. Finally, after ingot back and filed the claim, it has been a week and I haven't heard from them. April got my case closed in about 2 days after I had completed my trip. That said, 7 corners seems to have lower rates and higher compensation but in the case when you need them to answer questions, they seem to be hard to reach. So it's a mixed feeling. I guess I will buy with a more efficient insurance company next time to make sure I receive timely assistance.
Review Updated: 02/19/2020
It took too long to process and they were too rigorous about what can be reimbursed for the baggage delay claim or not. Comparing to my prior experience with a other insurance company Amex and April, I would not recommend 7corners.
I haven't received feedback on my claim, but your representatives have been helpful in advising me on claim procedures.
While still on our vacation, I contacted the Seven Corners representative to email me the form and instructions to complete it to submit a claim. Ana, the representative, was very efficient in emailing me the documentation so I could begin to assemble the pertinent information to attach to our claim. Since our return from our vacation, I have been in contact with another Seven Corners' representative who has been equally patient with information regarding how I may properly complete the claim form and include all required documentation to support our claim before it is submitted for Seven Corners' proper processing and action.
The policy covers "Trip Delay & Missed Connection" which was what we encountered during our vacation trip and why we will be filing a claim.
All information was provided to me when I called Seven Corners for details on how to proceed with making a claim. Good experience with the customer service.
My trip to Hong Kong in November through Cathay Pacific was canceled because of the violence and rioting and airport blockage and general upheaval in the city. Cathay kindly understood and refunded the airfare charging $400 cancellation fee. According to Seven Corners that was not eligible for reinbursement since the US hadn't labeled it terrorism. I disagree with this position. I think having to claim much higher costs if we were stuck in Hong Kong with no way to return home would have been much more complicated. Very disappointed!
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