Sales & Service Data

TOTAL SALES
37,000
Since 2007
MONTHLY SALES
343
Average Monthly Sales Since 2007
REVIEWS
2,034
Since 2007
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

37,000
policies sold

0.6%
negative reviews

0.6% (234) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1260
  • 4 stars
    410
  • 3 stars
    130
  • 2 stars
    43
  • 1 stars
    67
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
USA-ASSIST
4.46/5

Seven Corners Inc Reviews


  • Overall Rating 1 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    I am disappointed with my experience. Ethan Blout from Marco Polo strongly recommended that I do a last minute purchase of your trip insurance because he said he was worried the tour might not happen. already had Emergency Evacuation Insurance but reluctantly forked out another $445 to you guys. As he predicted, Ethan folded and his tour was cancelled. Turns out I was one day short of the 10 day waiting period...so why should I have gotten it in the first place. I'm very disappointed in Ethan but some leaks over to your company....for not making it more evident that the trip cancellation wouldn't ever work because I was purchasing it too late. I was open about the dates and feel like I should have been counseled since that was the only reason I bought it.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    The wait time was too long and the satellite phone would cut out before my husband could get ahold of someone. We both had severe food poisoning and were in bad shape. Between the archaic resort phone and the long wait time, we couldn't get help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    It took a few back and forth communication yet Sevencorners's representatives were very polite and listened my situation sincerely. Claim was handled in about a month yet they did follow through and gave me settlement.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    The claim process is a nightmare. As a result of an accident, our trip was interrupted and we had a medical evacuation. The resulting trip cancellation and other costs still have not been paid (now July), despite repeated submissions of requests for information to Square Mouth. Word to warning to travelers: print out every reservation prior to and save copies of every expense during your trip, even if you are hospitalized and incapacitated! Very difficult/impossible to communicate with medical personnel in remote regions. Paper documentation and not just credit card charges are required, even for obvious items like additional hotel costs because of the accident. When you are in a panic mode and waiting for evacuation, these details are not a priority.

    Seven Corners is handling the processing and does not return phone calls. We are now working with Brandi in Square Mouth Zero Complaint Policy, who is slowly helping to resolve our claim but it has been one month (6/4/15) since our first contact with her and still no resolution. This is a part-time job to deal with the insurance process. Buyer beware.

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    7 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    The person I initially was in contact with over the phone was not very friendly, but aside from that we were happy with this company. We filed our claim and received a refund in about 3 weeks with the only hassle being filling out the paperwork, but it was fine and we would consider this company in the future as well as rec it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't contact them at all but the information sheet was great to have.

    Claim Process
    No claim this trip. Other trip we did have a claim and it was payed promptly and we had no complaints with Four Corners. We use Squaremouth for all our trips to book the insurance and have been very happy overall

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Company did not pay full amount paid to doctor. First agent said it was for trip interruption when EOB and claim handler indicated it was for medical. Claim handler was extremely rude and indicated amount paid was not doctor;s handwriting when it most definitely was--how offensive. Wanted cash register receipt as proof when doctor visitied hotel room--how was that possible? Paid for $20,000 trip interruption, but she said a missed day because of illness (with doctor diagnosis) does not quality as trip interruption.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Liaison Continent incl US
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I find it hard to answer the above because it has not been settled yet...the event started March 8 so I guess it was mid march but I just recently submitted more info and have not heard back. I was told I didn't have to submit the claim, the hospital and doctors could and a couple of weeks later I was told it had to come from me so there were delays. I wish I new the status of the claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    We had my wife's earrings stolen during our vacation. We submitted a claim and got the payment $300 which is the max. for any single item stolen under the policy that we purchased. I would use the same carrier again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately I cancelled soon enough for everyone to be able to rebook. The refund processing was fast and they answered my many questions. They did, however, require 24 pages of documentation for 2 airline tickets and 4 hotel cancellation fees. It took days to get everything together.
    It probably cost them more in man hours to process than any other costs.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

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