I am disappointed with my experience. Ethan Blout from Marco Polo strongly recommended that I do a last minute purchase of your trip insurance because he said he was worried the tour might not happen. already had Emergency Evacuation Insurance but reluctantly forked out another $445 to you guys. As he predicted, Ethan folded and his tour was cancelled. Turns out I was one day short of the 10 day waiting period...so why should I have gotten it in the first place. I'm very disappointed in Ethan but some leaks over to your company....for not making it more evident that the trip cancellation wouldn't ever work because I was purchasing it too late. I was open about the dates and feel like I should have been counseled since that was the only reason I bought it.
The wait time was too long and the satellite phone would cut out before my husband could get ahold of someone. We both had severe food poisoning and were in bad shape. Between the archaic resort phone and the long wait time, we couldn't get help.
It took a few back and forth communication yet Sevencorners's representatives were very polite and listened my situation sincerely. Claim was handled in about a month yet they did follow through and gave me settlement.
The claim process is a nightmare. As a result of an accident, our trip was interrupted and we had a medical evacuation. The resulting trip cancellation and other costs still have not been paid (now July), despite repeated submissions of requests for information to Square Mouth. Word to warning to travelers: print out every reservation prior to and save copies of every expense during your trip, even if you are hospitalized and incapacitated! Very difficult/impossible to communicate with medical personnel in remote regions. Paper documentation and not just credit card charges are required, even for obvious items like additional hotel costs because of the accident. When you are in a panic mode and waiting for evacuation, these details are not a priority.
Seven Corners is handling the processing and does not return phone calls. We are now working with Brandi in Square Mouth Zero Complaint Policy, who is slowly helping to resolve our claim but it has been one month (6/4/15) since our first contact with her and still no resolution. This is a part-time job to deal with the insurance process. Buyer beware.
The person I initially was in contact with over the phone was not very friendly, but aside from that we were happy with this company. We filed our claim and received a refund in about 3 weeks with the only hassle being filling out the paperwork, but it was fine and we would consider this company in the future as well as rec it.
Didn't contact them at all but the information sheet was great to have.
No claim this trip. Other trip we did have a claim and it was payed promptly and we had no complaints with Four Corners. We use Squaremouth for all our trips to book the insurance and have been very happy overall
Company did not pay full amount paid to doctor. First agent said it was for trip interruption when EOB and claim handler indicated it was for medical. Claim handler was extremely rude and indicated amount paid was not doctor;s handwriting when it most definitely was--how offensive. Wanted cash register receipt as proof when doctor visitied hotel room--how was that possible? Paid for $20,000 trip interruption, but she said a missed day because of illness (with doctor diagnosis) does not quality as trip interruption.
I find it hard to answer the above because it has not been settled yet...the event started March 8 so I guess it was mid march but I just recently submitted more info and have not heard back. I was told I didn't have to submit the claim, the hospital and doctors could and a couple of weeks later I was told it had to come from me so there were delays. I wish I new the status of the claim.
We had my wife's earrings stolen during our vacation. We submitted a claim and got the payment $300 which is the max. for any single item stolen under the policy that we purchased. I would use the same carrier again.
Fortunately I cancelled soon enough for everyone to be able to rebook. The refund processing was fast and they answered my many questions. They did, however, require 24 pages of documentation for 2 airline tickets and 4 hotel cancellation fees. It took days to get everything together.
It probably cost them more in man hours to process than any other costs.
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