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I am sorry that I didn’t see the severe limits for stolen or lost property.
I've been in contact with seven corners insurance and they have been very cooperative in assisting me with my medical condition and providing support to move me from Brooklyn 2 Daniel island South Carolina for continued rehab mr. Shelton acting very much in my interest and it was appreciated
I had questions regarding potential carrier bankruptcy protection that were thoroughly addressed by the representative. I left the experience confident that I had purchased the right product.
Follow-up request on documentations that has no merit, was originally provided, or is impossible to obtain given the circumstances of the occurrences.
Would recommend the product given my experience, seemed reasonably priced. I will use them again when I purchase nedical travel insurance.
I ordered transfer from my home to airport on Viator website, day before my flight I confirmed with supplier at what time they will pick me up in the morning for my flight, in the morning shuttle didn't picked me up at all, I tried to call them with no results, therefore I drove myself to the airport, I was late for my flight, so to get to my destination I bought new airline tickets and still missed first day of touring, my total extra expense was $1100 , I file claim, I provided all documents that I have, that clearly state that I had transfer on Oct.16 from my home to the airport, but I am not satisfied with responds this what I am getting from seven corners :
"Unfortunately, the attached document does not reflect the information requested.
In order for us to determine coverage for your claim, your policy requires that any delay of the Common Carrier be certified by that carrier.
We would need written documentation from the car company that confirms the scheduled pickup time, the actual pickup time, and the reason for the delay.
We will be happy to review any additional documentation upon receipt. However, we cannot continue our review of your claim until the requested documentation has been received."
How can I provide this kind of information I can't get in touch with transfer provider(may be they went out of business), and actual pick up time(they never shoved up). I see that your people tried to do everything by the book but this life and a lot of time you just cannot be so inflexible, I bought insurance just in case
specifically for this kind situation, and now have been victimized by Seven corners stuff.
Prior to our trip, we interacted with customer service just to get some clarifications on the policy. Good interaction. No claim needed to be filed during our trip but good to know that help was near if needed.
Filed a claim over two weeks ago with no reply
Online experience and customer service assistance when I purchased my policy were excellent. Highly recommend purchasing insurance from Squaremouth.
Read the terms of the policy very carefully; the policy does not cover the events you assume it will. We bought the trip cancellation insurance for our trip to Ecuador. There were elevated levels of civil unrest in Ecuador, the govt fled the capital, a state of emergency & curfew were instated, 11 people died, roads to the airport were blockaded & flights canceled, the US State dept issued a level 4 “do not travel” warning, yet the insurance did not cover cancelation because it only covers “foreign terrorist events”. What’s worse, customer service gave me assurances they were confident it would be covered. Cancel for any reason insurance only covers 75% of trip costs, and for reasons beyond my understand has to be cancelled 2 days prior to trip start. This was extremely tricky as we watch events unfold hourly I thought it ironic that the company that would have to cover my medical expenses would prefer to have me put myself in harms way (potentially leading to a much high repatriation claim or medical expenses) than to reimburse my trip cost. I will not be contracting this policy again.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more