Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
17,164
since 2013
Monthly Sales
999
average monthly sales since 2013
Reviews
668
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
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4.55/5
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4.49/5
RoamRight
4.49/5
average on squaremouth 13,311 policies sold - 278 average monthly sales over last 3 months - 14,519 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

17,164 policies sold
0.3% negative reviews

0.3% (52) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    438
  • 4 star
    119
  • 3 star
    59
  • 2 star
    27
  • 1 star
    25
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I would recommend Tin Leg for anyone looking for travel insurance. My trip was completed without interruption, and I am thankful that I did not have to file a claim. However, the peace of mind Tin Leg afforded me was worth it.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We had our baggage lost for six days going and 1 piece lost for 1 day returning. We went to Papua New Guinea and had to travel 4+ hours to retrieve our luggage on not very nice conditions and all they reimbursed us was $19.02 the actual money outlaid to travel to get our luggage. Not any reimbursement for doing without our things for 6 days or the time it took to retrieve them.
    I was very dissapointed and would not use this insurance company again or recommend them to anyone else!!!!!

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a response.

    I apologize for the frustration this caused you.

    The $19.02 payment was for the expenses that were incurred to obtain your luggage. I understand you spent hours traveling to retrieve your luggage. Unfortunately, the baggage delay benefit does not provide coverage for loss of time.

    The baggage delay benefit is designed to provide reimbursement for out of pocket expenses that are incurred to replace necessary personal items while waiting for delayed luggage to arrive at your destination. This is standard in the travel insurance industry.

    We apologize for any inconvenience this has caused and we appreciate your feedback.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

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    3 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

    Was this review helpful to you?
    3 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought it. I didn't need to use it. Yay!

    Was this review helpful to you?
    13 out of 49 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had no need to file a claim, but I was pleased with the ease of purchasing a policy online and will probably use this service again when I travel out of the country.

    Was this review helpful to you?
    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Did not make a claim

    Was this review helpful to you?
    5 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No interaction after buying the policy

    Was this review helpful to you?
    4 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had no claim, but the sign up process was very easy.

    Was this review helpful to you?
    1 out of 3 people found this review helpful