Sales & Service Data

TOTAL SALES
76,970
Since 2014
MONTHLY SALES
1426
Average Monthly Sales Since 2014
REVIEWS
2,436
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

76,970
policies sold

0.1%
negative reviews

0.1% (65) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1811
  • 4 stars
    418
  • 3 stars
    142
  • 2 stars
    48
  • 1 star  
    17
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Tin Leg
4.6/5
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Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg was amazing. My husband became very ill and was hospitalized a few days before the start of our trip. I contacted Tin Leg customer service and explained my husband was critically ill. I said I was in no position to deal with anything, but wanted to let them know I would be filing a claim in the future. They were very compassionate and said all was good and to get back to them when the time was good. When I was able to talk, I was asked a few questions in the interview, asked to email a few receipts, and a few hours later I received an email that my check had been sent. I will definitely be using Tin Leg when we are able to rebook.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Excellent tool for travelers.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Very professional, easy to deal with.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg is a very reliable company.I have always found their rates and benefits to be excellent .
    Very easy to work with.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    24hr service was most helpful and reassuring, presenting me with options and medical addresses in the event my condition would not resolve itself while on travel in Spain.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Our trip to Budapest was predicated on an 84K rowing regatta on the Danube. My husband and six others from his local US rowing club were excited to participate, but we wanted to be certain that we had insurance coverage for a trip including an athletic event. Not all policies cover such events and it was not entirely clear which sports were covered. We were please with the policy we eventually purchased and were fortunate not to have to file a claim for anything during our trip. Unfortunately one of the rowers from the club experienced a blood clot (likely due to the long flight) and had to withdraw. He had no travel insurance and bore the cost for the ER, hospital stay and medicine out of pocket. He was able to fly home days later without delay, but it could have been very expensive to have to delay his return. We will always purchase travel insurance and just consider it a cost of traveling free of worry about unplanned events.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I have initiated a claim and am speaking to a representative tomorrow. My experience with the claim is yet to be determined

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I will recommend Tin Leg to all my friends.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing the initial policy online was simple. Had to call TinLeg as we added cost to the trip in order to increase the policy amount. Customer service was excellent and had no problems changing the policy amount. However, it would be easier if those changes could have been done online as well.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    All good so far. Will submit small claim shortly

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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