Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
19,339
since 2013
Monthly Sales
953
average monthly sales since 2013
Reviews
799
reviews since 2013
Overall Rating
4.37 out of 5
Top Providers
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4.55/5
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4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

19,339 policies sold
0.3% negative reviews

0.3% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    529
  • 4 star
    143
  • 3 star
    69
  • 2 star
    29
  • 1 star
    29
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

    Was this review helpful to you?
    17 out of 37 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

    Was this review helpful to you?
    6 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to use.

    Was this review helpful to you?
    17 out of 46 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had an injury prior to my trip that required I cancel the trip entirely. Once I submitted all the forms and documents electronically, I received, in less than 3 weeks, written notification that my claim would be fully honored, and the refund check arrived in 25 days.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    Your policy includes Trip Cancellation coverage that provides reimbursement if your trip is cancelled prior to departure for an unexpected covered reason within the policy, such as a sickness or injury. This is considered standard coverage.

    The policy also includes an option to add the Cancel For Any Reason benefit. This is an upgrade to the policy that allows a traveler to cancel their trip for a reason that is not covered within the policy.

    We recommend at least $50,000 emergency medical and $100,000 medical evacuation coverage when traveling internationally. Some countries may recommend specific coverage amounts when applying for a travel visa. Unfortunately, our website does not include the requirements for every country. We recommend contacting the embassy to determine specific travel requirements.

    We appreciate your feedback and are always looking for ways to improve our website.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Purchase experience was easy, customer service helpful. Cost less than others quoted. Will recommend/use again.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
    2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
    I am pleased with service and have continued to use it.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

    Was this review helpful to you?
    3 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I will be sending the information about my claim as soon as I have everything together
    Charlotte Luttman
    XXX-XXX-XXXX

    Was this review helpful to you?
    6 out of 17 people found this review helpful