Reviews, Sales, and Service Ratings for
Tin Leg

I ahve submitted claim to due to our flight being cancelled. The claim was submitted on Tuesday December 17th 2024

I have used squaremouth for a number of travel policies. Always easy to get multiple quotes, easy to understand coverage differences, easy to purchase and the limited experience I’ve had with claims has been easy too.

Was hospitalized before the trip snd couldn't go. Filed claim. It is pending. they initially asked for all my medical info, which is ridiculous. Waiting for their response.

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were unable to go on your trip due to a medical emergency.
The documentation we request is necessary to determine whether a claim can be covered according to the terms of the policy. After reviewing your claim with our claims team, it appears as though we are missing medical reports from your hospital visit and the Treating Physician's Statement. We understand your frustration with needing to submit multiple documents to support your claim. Due to insurance regulations, certain documentation is required. We understand that this may seem strict, but these guidelines are in place to maintain fairness and consistency for all our customers.
We regret that this situation has caused you inconvenience and hope this explanation clarifies. I understand this has been a lengthy and frustrating process for you. Your claim adjuster is available to assist with any questions in the meantime. We appreciate your patience and hope to make the process smoother for you moving forward.

I wanted cancel for any reason with my policy and using your online system did not show the proper options and the wrong policy was select

Thank you for reaching out to us. We want to assure you that each policy we sell comes with a money-back guarantee. To assist you with canceling your policy and obtaining a refund, we recommend contacting our customer service team. They are available 7 days a week and can help you navigate the cancellation process and ensure you receive the appropriate assistance.

You can reach our customer service team 7 days a week at 1-800-240-0369

Filed a claim for a clinic visit in Japan which was paid after documentation was submitted.
First time that I filed a claim and I am satisfied with response.

The representatives are truly wonderful. Please commend them.

I have used SquareMouth many times for travel Insurance because of website ease of use, and many different policies can be viewed and compared. I always buy travel Insurance with my many travels but this is the first time I actually filed a claim with Tin Leg. I purchased Tin Leg policy on May 14 2024 for my 2 months trip to Asia starting Oct 3 2024. Due to sudden diagnosis of severe heath issue of my family member I cancelled the trip on late July 2024. I was pleasantly surprised that Tin Leg process for claim was straightforward and prompt.

The process was still tedious which is understandable. You need to be organized and kept all records.
I cancelled all hotels, flights, tours, and cruise. Many I booked are with free cancellation. However I incurred penalties monetary lost with flights and cruise
Records of purchases, cancellations and losses, health issue that prompt the cancellation were submitted through email.

Tin Leg responded to my claim & questions promptly and though roughly. My claim was approved for the amount I claimed. Tin Leg was also flexible to accept medical record that my family member's health provider would provide. Tin Leg sent a form for the medical provider to complete but the health provider refused and stated that they can't. It is also understandable that the Healthcare provider can only provide complete medical records from their system on file.

Filing a claim process is not something I would want to do with travelling. However, I am glad that my Tin Leg travel Insurance works the way it supposed to work. I definitely will consider Tin Leg over other travel insurance for future travel. I can recommend Tin Leg and will buy Tin Leg travel insurance with confidence.

Get service. Easy to work with the website.

Glad I didn't need the insurance!