0.1% (149) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3081
4 stars
730
3 stars
240
2 stars
87
1 star
62
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
241,309
Since 2014
MONTHLY SALES
5203
Average Monthly Sales Since 2014
REVIEWS
4,200
Since 2014
Overall Rating
4.57 out of 5
Overall Rating 4.57 out of 5
4,200 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
Economy
Review Received:
September 29, 2024
Ling from MA
Verified Squaremouth Customer
When train delayed and need find a way to conntiouse find way to home and find it is useless to buy this insurance .
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
September 29, 2024
Joe from MI
Verified Squaremouth Customer
Easy to book policy. I had to move my vacation to a later date. I called support and they were able to change the policy to reflect my new dates for a small charge.
A good experience.
I didn't make a claim so cannot comment on that side of things
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 22, 2024
Deanne from FL
Verified Squaremouth Customer
We have used them for several trips. They are competitively price and the customer services is fantastic.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 22, 2024
Douglas from OH
Verified Squaremouth Customer
quick, easy to use, made changes when needed
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
September 22, 2024
Cheryl from DE
Verified Squaremouth Customer
Plans changed. Tin leg was cordially accommodated in allowing the change.
Went with the policy that would be primary. In the event of a serious accident.
As secondary appears we pay up front and file claim after.
Response From:
Tin Leg:
Chrissy Valdez
Response Received:
September 23, 2024
Thank you for sharing your feedback and for choosing us for your travel insurance needs. We’re glad to hear that we were able to accommodate your change in plans. However, we’d love to know how we could have improved your experience to earn a 5-star review. Your insights are invaluable to us, and we’re always striving to offer the best possible service. If there's anything specific we can address or clarify, please don’t hesitate to let us know!
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 22, 2024
Alan from MD
Verified Squaremouth Customer
I accidentally put the wrong departure date on my policy. The rep I called had it corrected for me in less than a minute. No fuss, no muss.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 21, 2024
Kyrian from HI
Verified Squaremouth Customer
Tinleg assistance was very swift and reassuring in a stressful period. They quickly advised us what to do and making a good financial and digital record. I appreciated I could wait with the claim until I returned from my trip, and not to worry about that during the trip.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Basic
Review Received:
September 21, 2024
Craig from CA
Verified Squaremouth Customer
Tin Leg customer service was excellent answering my questions before I ever travelled
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
September 21, 2024
Robert from AZ
Verified Squaremouth Customer
Very helpful and professional.
Was this review helpful to you?
0 out of 1 people found this review helpful