Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,205
since 2013
Monthly Sales
944
average monthly sales since 2013
Reviews
842
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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average on squaremouth 13,432 policies sold - 263 average monthly sales over last 3 months - 15,146 reviews - overall rating 4.31 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.31 out of 5

20,205 policies sold
0.3% negative reviews

0.3% (64) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    559
  • 4 star
    148
  • 3 star
    71
  • 2 star
    31
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

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    17 out of 37 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

    Was this review helpful to you?
    6 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to use.

    Was this review helpful to you?
    17 out of 46 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I filed a medical expense claim, and it was paid in full. I had two issues with Tin Leg:

    1. I had trouble downloading Tin Leg's online claim form (the problem was with my printer, actually). I contacted customer service and asked whether they could send me a hard copy of the claim form by mail. The extremely friendly CS rep replied "absolutely!". The form never arrived.

    2. Once I got my printer problem sorted out, I downloaded the claim form and noticed that it required me to file a claim with my primary insurer, even though my Tin Leg policy included primary medical coverage. I called customer service, and they confirmed that Tin Leg requires that my primary insurer decline a claim before they will process the claim.

    This situation really nullified the whole reason for buying a primary medical coverage policy. I knew that my claim would be declined by my primary insurer, because it was under my annual deductible amount for international travel. So, I saved no time at all in the claims-filing process and probably paid more for the so-called primary coverage policy. I could/should have purchased a secondary medical coverage policy, as I have in the past.

    So, eventually Tin Leg paid the claim in full, but I am unhappy with its underwriting policies.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the misinformation you received regarding filing your claim through your Primary insurance company first. Your policy comes with Primary Emergency Medical coverage which means you are not required to file with your personal health insurance first.

    We have provided additional training to our agents to improve our claims customer service.

    Again, we are sorry for any frustration this has caused and we appreciate your feedback.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had an injury prior to my trip that required I cancel the trip entirely. Once I submitted all the forms and documents electronically, I received, in less than 3 weeks, written notification that my claim would be fully honored, and the refund check arrived in 25 days.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    Your policy includes Trip Cancellation coverage that provides reimbursement if your trip is cancelled prior to departure for an unexpected covered reason within the policy, such as a sickness or injury. This is considered standard coverage.

    The policy also includes an option to add the Cancel For Any Reason benefit. This is an upgrade to the policy that allows a traveler to cancel their trip for a reason that is not covered within the policy.

    We recommend at least $50,000 emergency medical and $100,000 medical evacuation coverage when traveling internationally. Some countries may recommend specific coverage amounts when applying for a travel visa. Unfortunately, our website does not include the requirements for every country. We recommend contacting the embassy to determine specific travel requirements.

    We appreciate your feedback and are always looking for ways to improve our website.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Purchase experience was easy, customer service helpful. Cost less than others quoted. Will recommend/use again.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
    2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
    I am pleased with service and have continued to use it.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

    Was this review helpful to you?
    3 out of 6 people found this review helpful