Sales & Service Data

TOTAL SALES
33,968
Since 2014
MONTHLY SALES
962
Average Monthly Sales Since 2014
REVIEWS
1,392
Since 2014
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,968
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    986
  • 4 stars
    261
  • 3 stars
    102
  • 2 stars
    37
  • 1 star  
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.54/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    It took me a lot of effort and continuous contact with Tin Leg
    to finally get the claim processed and met, even with all the information submitted by me and received by them.

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    13 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.

    Was this review helpful to you?

    75 out of 88 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Very long to pay claim + their support people do not follow through ... Very poor

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    12 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    When I bought the insurance, the policy said it included travel delay. About a week or two before we left for our trip the airline changed the time of one of the legs of our flight. The leg they changed gave us 2hrs instead of 3hrs to get through customs, recheck our luggage and go back through security. The airlines said it wouldn't be a problem. Well it was a problem. Our flight came into Miami from London on time, but getting through customs took almost 2 hours. When we got to the counter to check our bags they said we missed the flight so we had to go stand in another 2-hour line for them to get us on another flight. The next flight wasn't until 2 p.m. the next day. The airline was unwilling to provide any assistance. After calling about my insurance policy they said I didn't have a claim, because the type of delay I experienced was not covered. I guess once a company gets my money they don't feel they have to fulfill any obligations they have to me. I was delay by no fault of my own, but yet I am out almost $400 in hotel and meals in the airport plus a lot of aggravation and commitments I missed getting home a day late. Plus, my parents who also had your insurance experienced the same loss and aggravation.

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    38 out of 43 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    First time I made a travel insurance claim. This was for an emergency hospital visit in Lucerne. I provided all the information I could think of, but I still thought the claims dept would require more. Not the case. They approved and closed the case much quicker than I expected and with absolutely no fuss or hassle.
    Excellent choice of carriers, excellent service far beyond my expectations.

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    10 out of 10 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    After I submitted claim I did not get any acknowledgment from insurance company that my claim was received. After calling them 6-7 times and after about 2 month I was issued a check for 1/2 of the price. I had to call them back to find out why full amount was not received. I already called 3-4 times and didn't get a response. I will never buy Tin Leg travel insurance again.

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    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.

    Was this review helpful to you?

    165 out of 216 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I needed stitches while traveling. The cruise ship covered it, but I had been in contact via e-mail with Tin Leg customer service. They responded within thirty-six hours and let me know what to do, if the cruise ship didn't pay for it. I felt comfortable that if I had needed to fie a claim, they would have taken care of it.

    Was this review helpful to you?

    14 out of 15 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I felt I should had received more for my claim. I had receipts that were not considered in my final settlement.

    Was this review helpful to you?

    14 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    During my recent trip, the expedition ship that I was traveling on was unable to clear customs in Russia in the city of Provideniya. It was not clear how long this delay would last. Concerned that I may be delayed and unable to make my return flights, I contacted Square Mouth to inquire if I could get help in rebooking my flight if needed and if I would continue to be convert by my policy, if my trip was extended. I indicated in my email, that I did not have access to any phone service. I am delighted to report that within hours, I received a personal email from Brandi Morse, Claims Director, indicating that I would received help if needed and indeed my policy would be extended for up to 9 days. Brandi further clarified my benefits and the process I would need to follow, if indicated. Due to a lack of email, I was unable to further contact Brandi. When I finally did get to my email, there was an email from Brandi asking if I did require assistance. I was thrilled to share with her that I did not. I found her personal email very comforting and the level of service, exemplary. Other passengers did not receive the same level of service from their respective travel insurance companies. As I prepare to book my next vacation, I will definitely get another Squaremouth plan.

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    9 out of 9 people found this review helpful

Multi-Award Winning Customer Service

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