Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,752
since 2013
Monthly Sales
835
average monthly sales since 2013
Reviews
893
reviews since 2013
Overall Rating
4.37 out of 5
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4.55/5
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4.49/5
average on squaremouth 13,663 policies sold - 265 average monthly sales over last 3 months - 15,317 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

20,752 policies sold
0.3% negative reviews

0.3% (66) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    592
  • 4 star
    157
  • 3 star
    78
  • 2 star
    33
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

    Was this review helpful to you?
    17 out of 37 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

    Was this review helpful to you?
    6 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to use.

    Was this review helpful to you?
    17 out of 46 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Policy was very easy to understand, with clear single sheet summary and access to other info (i.e. definitions, terms). Customer service was good - got a human on the phone quickly who promptly answered questions. I would recommend them...I've used TinLeg more than once.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    First time I made a travel insurance claim. This was for an emergency hospital visit in Lucerne. I provided all the information I could think of, but I still thought the claims dept would require more. Not the case. They approved and closed the case much quicker than I expected and with absolutely no fuss or hassle.
    Excellent choice of carriers, excellent service far beyond my expectations.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Competitive rate, excellent service processing a claim, will start with Squaremouth the next time we need travel insurance.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The only recommendation I have is that Tin Leg should have a live representative in touch with the party submitting a claim. Since we had no personal interaction (communication was done through their website) we were in the dark about where the claim was in the pipeline and when our claim would be resolved. Apart from this we were extremely satisfied with Tin Leg. They refunded the full amount paid for plane tickets to Hawaii after we were forced to cancel the trip for medical reasons.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I called the second day of my trip because my bag was still delayed. The lady gave me the information aand sent me an email to file the claim.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I filed a medical expense claim, and it was paid in full. I had two issues with Tin Leg:

    1. I had trouble downloading Tin Leg's online claim form (the problem was with my printer, actually). I contacted customer service and asked whether they could send me a hard copy of the claim form by mail. The extremely friendly CS rep replied "absolutely!". The form never arrived.

    2. Once I got my printer problem sorted out, I downloaded the claim form and noticed that it required me to file a claim with my primary insurer, even though my Tin Leg policy included primary medical coverage. I called customer service, and they confirmed that Tin Leg requires that my primary insurer decline a claim before they will process the claim.

    This situation really nullified the whole reason for buying a primary medical coverage policy. I knew that my claim would be declined by my primary insurer, because it was under my annual deductible amount for international travel. So, I saved no time at all in the claims-filing process and probably paid more for the so-called primary coverage policy. I could/should have purchased a secondary medical coverage policy, as I have in the past.

    So, eventually Tin Leg paid the claim in full, but I am unhappy with its underwriting policies.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the misinformation you received regarding filing your claim through your Primary insurance company first. Your policy comes with Primary Emergency Medical coverage which means you are not required to file with your personal health insurance first.

    We have provided additional training to our agents to improve our claims customer service.

    Again, we are sorry for any frustration this has caused and we appreciate your feedback.

    Was this review helpful to you?
    1 out of 1 people found this review helpful