Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Very pleased with Tin Leg and will recommend to friends and family (who travel much more than we do). Cheri, who handled the claim interview, pleasant and professional. Thanks!
Setting up the Insurance with both Squaremouth and TinLeg went very smoothly.
Extremely easy to deal with. Very knowledgeable and helpful.
Very easy to use, would definitely use it again and recommend it to others.
Not much to add, since we didn't need to use the insurance.
It is easy to get information and to get the insurance coverage.
Certainly adds to "peace of mind."
My wife had an accident while we were overseas, and she needed emergency surgery. I reported this to Tin Leg immediately, and they were quick and thorough in their response, assuring us that our medical care would be covered. Fast and professional in every way. Thank you.
Review Updated: 09/11/2019
My wife and I have been world travelers for 50 years, and never before have we purchased travel insurance. But, for some reason, I decided to do so for our most recent trip to Europe. The premium was reasonable, and, at our age, I thought it was better to protect ourselves. I also knew our US insurance may not cover medical costs overseas. I searched on the internet for the best travel insurance companies, and Tin Leg was at the top of the list. So I bought coverage. Two weeks into our five-week trip, my wife broke a bone in her hand and needed emergency surgery. I contacted Tin Leg, and they responded immediately and assured us that costs would be covered. The surgery (in Switzerland) was a success, and my wife's hand has healed well. And the BIG medical bills? Tin Leg covered them completely, reimbursing us within days after our return to the States...saving us thousands. Since then, I have been recommending Tin Leg to all our traveling friends and will continue to do so. This was the most positive experience we've ever had with an insurance company. Superb service in every way.
I am thrilled with service and the policy from Square Mouth and Tin Leg. Square Mouth made it easy to choose the best policy and Tin Leg answered my questions fully. Tin Leg honestly told me not to purchase the policy until close to our departure, and gave me a week to cancel if needed. Did not know any insurance company would do that. What a refreshing change! Thank you, could not be more happy with the service.
Excellent explanations and assistance by customer service representatives during the policy purchase process
Comparisons helped me make an educated choice.
They were amazing. We needed to make some changes to our itinerary and they were flexible and great to work with. I had high confidence in them after speaking to a great customer service person on the telephone!
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more