Sales & Service Data

TOTAL SALES
26,993
Since 2014
MONTHLY SALES
903
Average Monthly Sales Since 2014
REVIEWS
1,199
Since 2014
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,993
policies sold

0.2%
negative reviews

0.2% (41) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    834
  • 4 stars
    228
  • 3 stars
    96
  • 2 stars
    35
  • 1 stars
    6
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Tin Leg Reviews


  • Overall Rating 3 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband and I filed a claim with Tin Leg for cost of medical services and the portion of our trip that we had to cancel due to illness. They paid for the doctor visitm but did not pay the amount that we prepaid for the tour we missed. They said that the doctor did not specify that we not take the tour. However, we feel that is a Catch-22 situation since we had to miss the tour to see the doctor for our illness in the first place. I have called Tin Leg and was referred to Kathy Haught. I have called and left messages, but she has not returned my calls. They received 3 stars because they at least paid for the medical services, but I would have appreciated some service regarding the denied portion of our claim.

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    7 out of 7 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My complaint is with Tin Leg and Seven Corners. I had a trip delay which was not accepted because delays have to be caused by a common carrier. Tin Leg's Schedule of Benefits shows a Trip Delay being a minimum of 6 hours delay. Because we missed our flight because of a accident to the airport this was not covered. This is a typical insurance scam, don't pay and see what happens. Because the loss to me was missing one night at Secrets in Cancun, $606.39 in does not pay to use my lawyer, but small claims court might be the answer.

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    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tin-leg did not refund Airline cost of trip. After 3 calls to claims office I found out they needed documentation saying that no refund was issued from USAir. They sent me no explanation of benefits. Very disappointed for a high rated company on your website. I purchased the best policy too.

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    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg Offered a good policy at an attractive rate. easy online purchase experience.

    However, forms to file a claim were not always clear.
    I dropped off the claim forms because I live near your office. when I didn't hear back, i called after 10 days and was told there was "no record" of receiving my claim. Rep said she would "search manually" and then called to say she located it.

    Claim was paid after considerable delay and because the airline fully refunded our fares, Tin Leg actually had to cover only half of the nonrefundable total which i had insured.

    your time line for payment should be shorter and consistent with the 3 week time period your documents note.

    Marcia Goldstone

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    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Company service is slow, which is why I'm still waiting to hear appeal on my claim, which they initially denied, for a rather bogus reason, imo.
    It's a huge pain to get thru on the phones -- I've been disconnected at first almost every time I call -- but they are extremely slow to respond to email. And then the response, after several days is usually some auto reply.
    What I've been told over the phone by agents is contradictory. Whether they approve my claim or not, I'd say stay away from this company. Filing and appealing a claim is an incredible, frustrating, time-consuming pain.

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    9 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    In the end we were satisfied that the claim was paid unde the cancel for any reason provision of the policy. Claim agents were helpful.

    Two issues:
    1. Regular customer service hours are too limited--just business hours on weekdays. We had some specific questions about coverage over the weekend and had to wait for a definitive answer until Monday morning. We did try the 24 hour emergency number but were provided only limited and vague answers about coverage details. (We specifically needed to know exactly how the 3 day deadline for cancel for any reason was defined, since it is not clear in the policy language.)
    2. Claim form we were provided by email was not the correct form, but the company accepted it anyway. We later found a more appropriate form on-line but did not submit that since the other one was already under way.

    Overall it was a good experience and we recommend Tin Leg. Their prices are good and they have a 75% cancel for any reason option--many other insurers only provide a 50% policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    First time I made a travel insurance claim. This was for an emergency hospital visit in Lucerne. I provided all the information I could think of, but I still thought the claims dept would require more. Not the case. They approved and closed the case much quicker than I expected and with absolutely no fuss or hassle.
    Excellent choice of carriers, excellent service far beyond my expectations.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Very long to pay claim + their support people do not follow through ... Very poor

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tried contacting Tin Leg numerous times with the number they provided on our policy. Each time we got a voicemail. Always called during normal business hours as listed on policy, but they were never available. Even tried calling the 24 hour emergency response line and got nothing. Left a voicemail regarding a lost wedding ring and whether or not the policy would cover it, and we never got a response. Even if it's not covered, we warranted a response to our voicemail.

    I would not recommend this insurance company based on the fact that their business hours listed are wrong, and/or the number they provided me was false. I intend to follow up with someone about this, but unfortunately have no way of doing so.

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    5 out of 5 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    It took me a lot of effort and continuous contact with Tin Leg
    to finally get the claim processed and met, even with all the information submitted by me and received by them.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

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