Sales & Service Data

TOTAL SALES
74,580
Since 2014
MONTHLY SALES
1866
Average Monthly Sales Since 2014
REVIEWS
2,308
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

74,580
policies sold

0.1%
negative reviews

0.1% (64) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1706
  • 4 stars
    402
  • 3 stars
    136
  • 2 stars
    48
  • 1 star  
    16
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Tin Leg
4.6/5
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4.52/5
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4.46/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Very pleased with Tin Leg and will recommend to friends and family (who travel much more than we do). Cheri, who handled the claim interview, pleasant and professional. Thanks!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Setting up the Insurance with both Squaremouth and TinLeg went very smoothly.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Extremely easy to deal with. Very knowledgeable and helpful.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use, would definitely use it again and recommend it to others.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Not much to add, since we didn't need to use the insurance.
    It is easy to get information and to get the insurance coverage.
    Certainly adds to "peace of mind."

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My wife had an accident while we were overseas, and she needed emergency surgery. I reported this to Tin Leg immediately, and they were quick and thorough in their response, assuring us that our medical care would be covered. Fast and professional in every way. Thank you.

    Review Updated: 09/11/2019

    My wife and I have been world travelers for 50 years, and never before have we purchased travel insurance. But, for some reason, I decided to do so for our most recent trip to Europe. The premium was reasonable, and, at our age, I thought it was better to protect ourselves. I also knew our US insurance may not cover medical costs overseas. I searched on the internet for the best travel insurance companies, and Tin Leg was at the top of the list. So I bought coverage. Two weeks into our five-week trip, my wife broke a bone in her hand and needed emergency surgery. I contacted Tin Leg, and they responded immediately and assured us that costs would be covered. The surgery (in Switzerland) was a success, and my wife's hand has healed well. And the BIG medical bills? Tin Leg covered them completely, reimbursing us within days after our return to the States...saving us thousands. Since then, I have been recommending Tin Leg to all our traveling friends and will continue to do so. This was the most positive experience we've ever had with an insurance company. Superb service in every way.

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    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I am thrilled with service and the policy from Square Mouth and Tin Leg. Square Mouth made it easy to choose the best policy and Tin Leg answered my questions fully. Tin Leg honestly told me not to purchase the policy until close to our departure, and gave me a week to cancel if needed. Did not know any insurance company would do that. What a refreshing change! Thank you, could not be more happy with the service.

    Was this review helpful to you?

    7 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Excellent explanations and assistance by customer service representatives during the policy purchase process

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Comparisons helped me make an educated choice.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    They were amazing. We needed to make some changes to our itinerary and they were flexible and great to work with. I had high confidence in them after speaking to a great customer service person on the telephone!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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