I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.
Very long to pay claim + their support people do not follow through ... Very poor
When I bought the insurance, the policy said it included travel delay. About a week or two before we left for our trip the airline changed the time of one of the legs of our flight. The leg they changed gave us 2hrs instead of 3hrs to get through customs, recheck our luggage and go back through security. The airlines said it wouldn't be a problem. Well it was a problem. Our flight came into Miami from London on time, but getting through customs took almost 2 hours. When we got to the counter to check our bags they said we missed the flight so we had to go stand in another 2-hour line for them to get us on another flight. The next flight wasn't until 2 p.m. the next day. The airline was unwilling to provide any assistance. After calling about my insurance policy they said I didn't have a claim, because the type of delay I experienced was not covered. I guess once a company gets my money they don't feel they have to fulfill any obligations they have to me. I was delay by no fault of my own, but yet I am out almost $400 in hotel and meals in the airport plus a lot of aggravation and commitments I missed getting home a day late. Plus, my parents who also had your insurance experienced the same loss and aggravation.
It took me a lot of effort and continuous contact with Tin Leg
to finally get the claim processed and met, even with all the information submitted by me and received by them.
First time I made a travel insurance claim. This was for an emergency hospital visit in Lucerne. I provided all the information I could think of, but I still thought the claims dept would require more. Not the case. They approved and closed the case much quicker than I expected and with absolutely no fuss or hassle.
Excellent choice of carriers, excellent service far beyond my expectations.
After I submitted claim I did not get any acknowledgment from insurance company that my claim was received. After calling them 6-7 times and after about 2 month I was issued a check for 1/2 of the price. I had to call them back to find out why full amount was not received. I already called 3-4 times and didn't get a response. I will never buy Tin Leg travel insurance again.
Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.
Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.
I needed stitches while traveling. The cruise ship covered it, but I had been in contact via e-mail with Tin Leg customer service. They responded within thirty-six hours and let me know what to do, if the cruise ship didn't pay for it. I felt comfortable that if I had needed to fie a claim, they would have taken care of it.
I felt I should had received more for my claim. I had receipts that were not considered in my final settlement.
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