Reviews, Sales, and Service Ratings for
Tin Leg

My experience with Tin Leg was that they made the purchase and understanding of travel protection a clear and easy process. Especially helpful was the ability to add coverage as we developed our travel plans, adding components to our trip.

Purchased this policy online, mainly based on price. Unfortunately, part of our trip had to be canceled and so i had to file a claim. so far, the experience has been fairly easy, but incredibly slow. They seem to take a long time to respond. i was required to have a phone interview with someone, and the earliest appointment available was 3 weeks out. Now the claim has been submitted, and it's taken a week or more to get any response. i received a response today requesting information that had already been submitted. it doesn't seem like they have many professional persons working for them.

Hi Bruce

Thank you for bringing this to our attention, I apologize for the frustration you have experienced throughout the claims process. I have spoken with our claims team for an update on your situation. I understand that you have submitted the supporting documentation for your claim, and our team is reviewing the documentation in order to make a determination on your claim.

Thank you for your patience, and I apologize again for the lengthy experience and frustration.

Everyone is helpful and clearly listens.

Have used your services several time, excellent service

Purchasing a travel insurance policy from Tin Leg was simple and straightforward. Th customer service individual that I spoke to was very helpful and answered my questions fully in a professional manner. I was very pleased with the help provided.

Happy we insured our trip given the terrorism in Israel which occurred approximately 2 weeks before we were to depart.

My experience with tin leg thus far has been very positive. , my trip was canceled because of the unrest in Israel at this time. therefore I have filed a claim. The claim was very convenient but it's not complete at this time. .

Good experience

As soon as my Israel trip was canceled by my tour guides, I called tin leg and was instructed on what documents I need. I still need to file a claim. I am waiting for final documentation from my tour guides.

Hi LaShelle

I understand you will be filing a claim when you receive the documentation from your tour guide. Once you have received it, you can start your claim here: https://www.tinleg.com/report-claim/begin

Please let us know if we can assist in any way.

Will purchase again for future travel.