Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,138
since 2013
Monthly Sales
946
average monthly sales since 2013
Reviews
838
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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average on squaremouth 13,402 policies sold - 259 average monthly sales over last 3 months - 15,130 reviews - overall rating 4.31 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.31 out of 5

20,138 policies sold
0.3% negative reviews

0.3% (63) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    556
  • 4 star
    148
  • 3 star
    71
  • 2 star
    30
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    My reimbursement for my airline ticket is being denied due to lack of a letter from British Airways stating I did not fly and the cost of the ticket. B.A. repeatedly told me they do not do that. I had already cancelled the tour due to a severe medical emergency with my daughter; I'm sure the insurance co. knows I did not travel. The last person I spoke with was very rude, talking over me as I tried to explain British Airways policy. Sorry to say I did not get her name. Needless to say, I will never use this agency again, and other friends and family who travel often are aware of the situation and have dropped plans to use this co. I will be taking further action.

    Response Received
    Tin Leg
    Tin Leg
    Kasey Sanchez

    Thank you for taking the time to provide a review of Tin Leg.

    I apologize for your frustration and the inconvenience this caused you.

    In order for your claim to be analyzed and approved, we must have documentation that proves your claim is covered by the policy certificate. Unfortunately this is a legal requirement, and without this we are unable to confirm you are covered and provide reimbursement.

    Your claims analyst reached out to your airline, however they were unable to provide us with the required documentation for privacy reasons.

    Please contact us with the required documentation from British Airways and we are delighted to review your claim. You can call us at 866-887-7108 or email us at tinleg-claims@tinleg.com.

    I apologize again for your negative experience, and we will do everything we can to assist you.

    Was this review helpful to you?
    8 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!

    Was this review helpful to you?
    46 out of 71 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I sent all my claim information by mail late September 2014. I never heard anything back and finally made a call the first of January. I was told my claim never had been received. I realize that may be possible but wonder?? I then faxed my claim information and I did a positive response in 2 weeks.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    I apologize we did not receive your claim documents initially.
    I can confirm your claim was received on 02/05/2015 and processed for payment and mailed on 02/12/2015.
    Thank you for taking the time to submit a review. We appreciate your feedback.

    Was this review helpful to you?
    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I needed to change the dates of our trip twice, and that was facilitated easily and quickly.

    Was this review helpful to you?
    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel my cruise for medical reasons. I and my doctor filled out the claim forms. I expected a lengthy process and was surprised how quickly My claim was processed. My check was sent 6 days after they received my claim. I have 3 more policies with Tinleg for future cruises and hopefully never have to file a claim again. I would highly recommend Tinleg.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.

    Was this review helpful to you?
    5 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!

    Was this review helpful to you?
    21 out of 40 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    4 stars rather than 5 only because it was a little hard to get the process going. Our son, who lives in Beijing, actually did major duty at getting things going and keeping up with Tin Leg so I could focus on my husband. Once we got connected with the right person at Tin Leg things went well and the company covered the medical costs we incurred as a result of my husband's accident and head injury. The Tin Leg contact person had to keep checking with someone else to get payments approved,(which delayed things slightly) but medical costs incurred were ultimately approved and that did relieve a lot of stress.

    Tin Leg did a nice job of getting us back to the US with an escort for my husband. The company approved a travel itinerary which allowed my husband to recline the entire trip. The escort (a former para-medic) was very knowledgeable about travel with someone who was still not up to par. He really made the return trip possible. We would otherwise have been delayed in Beijing far longer..

    Yes, we would recommend the policy to other travelers.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased trip insurance through Squaremouth because I used them on a previous trip, and I found insurance that was less expensive with better coverage than the insurance offered by my tour company. I found the process to be easy. Unfortunately, my wife was hospitalized 3 days before we were scheduled to depart, so I filed a claim. The Tin Leg web site explained the process well, and filing the claim was not particularly difficult because I had only two expenses to claim for -- the tour company's and the air ticket agency. Once I documented the claim properly and submitted it, I received full payment within a few weeks.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We had our baggage lost for six days going and 1 piece lost for 1 day returning. We went to Papua New Guinea and had to travel 4+ hours to retrieve our luggage on not very nice conditions and all they reimbursed us was $19.02 the actual money outlaid to travel to get our luggage. Not any reimbursement for doing without our things for 6 days or the time it took to retrieve them.
    I was very dissapointed and would not use this insurance company again or recommend them to anyone else!!!!!

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a response.

    I apologize for the frustration this caused you.

    The $19.02 payment was for the expenses that were incurred to obtain your luggage. I understand you spent hours traveling to retrieve your luggage. Unfortunately, the baggage delay benefit does not provide coverage for loss of time.

    The baggage delay benefit is designed to provide reimbursement for out of pocket expenses that are incurred to replace necessary personal items while waiting for delayed luggage to arrive at your destination. This is standard in the travel insurance industry.

    We apologize for any inconvenience this has caused and we appreciate your feedback.

    Was this review helpful to you?
    2 out of 2 people found this review helpful