Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
16,383
since 2013
Monthly Sales
1032
average monthly sales since 2013
Reviews
628
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
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4.55/5
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4.52/5
RoamRight
4.48/5
average on squaremouth 13,648 policies sold - 265 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

16,383 policies sold
0.3% negative reviews

0.3% (49) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    413
  • 4 star
    110
  • 3 star
    56
  • 2 star
    26
  • 1 star
    23
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I needed to change the dates of our trip twice, and that was facilitated easily and quickly.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought it. I didn't need to use it. Yay!

    Was this review helpful to you?
    7 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!

    Was this review helpful to you?
    4 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased trip insurance through Squaremouth because I used them on a previous trip, and I found insurance that was less expensive with better coverage than the insurance offered by my tour company. I found the process to be easy. Unfortunately, my wife was hospitalized 3 days before we were scheduled to depart, so I filed a claim. The Tin Leg web site explained the process well, and filing the claim was not particularly difficult because I had only two expenses to claim for -- the tour company's and the air ticket agency. Once I documented the claim properly and submitted it, I received full payment within a few weeks.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
    2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
    I am pleased with service and have continued to use it.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Recently, prior to making a Tin Leg claim I recommended it to two couples who have purchased policies. Over nearly two years I have suggested that people look at Squaremouth. Several have and ended up buying policies.

    Depending on the outcome of our claim will determine whether I would make further recommendations.

    My initial contact with Tin Leg learning how to file a claim has been positive. Our claim is due to illness forcing us to cancel Myanmar trip. Wait and see.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We had our baggage lost for six days going and 1 piece lost for 1 day returning. We went to Papua New Guinea and had to travel 4+ hours to retrieve our luggage on not very nice conditions and all they reimbursed us was $19.02 the actual money outlaid to travel to get our luggage. Not any reimbursement for doing without our things for 6 days or the time it took to retrieve them.
    I was very dissapointed and would not use this insurance company again or recommend them to anyone else!!!!!

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a response.

    I apologize for the frustration this caused you.

    The $19.02 payment was for the expenses that were incurred to obtain your luggage. I understand you spent hours traveling to retrieve your luggage. Unfortunately, the baggage delay benefit does not provide coverage for loss of time.

    The baggage delay benefit is designed to provide reimbursement for out of pocket expenses that are incurred to replace necessary personal items while waiting for delayed luggage to arrive at your destination. This is standard in the travel insurance industry.

    We apologize for any inconvenience this has caused and we appreciate your feedback.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

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    3 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

    Was this review helpful to you?
    3 out of 6 people found this review helpful