Upon arriving at one of several destinations scheduled during my trip, I realized I was in urgent need of a doctor's care. While waiting for my rental car, I called the Customer Service number to determine how to proceed. The agent was extremely helpful and expressed genuine sympathy toward my condition - I could barely speak at that point. She asked me to hold for a moment while she checked my policy. When she came back on the line, and it was just a moment, she told me my policy would cover whatever care I needed and that a claim form would be sent to my email for reimbursement.. She asked if she could help in any other way, and closed the call with, "I hope you feel better soon and can enjoy the rest of your trip."
As a result of my experience, I would highly recommend Tin Leg to any traveler and, in fact, already have. I plan on using the company every time I travel. When you've found the best, no need to keep searching. Thank you for an exceptional experience! Cynthia
I had to cancel a trip because of a family medical situation. The claim was handled promptly and professionally. I was very impressed with the customer service I received. My advice to anyone who may need to make a claim, make sure you have impeccable documentation of everything and you shouldn't have a problem.
Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.
Thank you for taking the time to submit a review.
I apologize for your negative experience. I know it is frustrating when you do not receive the service you expected.
Every policy purchased through Squaremouth comes with a money back guarantee period that allows a customer to cancel and receive a full premium refund. The money back guarantee policy for your Tin Leg policy was 14 days after the purchase.
Unfortunately, the cancellation request was received outside of the money back guarantee period. This is why Tin Leg was unable to provide a refund. This is standard for all of the providers on Squaremouth’s website.
I apologize our customer service agent did not explain this process to you. We have provided additional training to ensure this does not happen again.
Again, please accept my sincere apologies for the frustration this has caused you. We appreciate your feedback as it allows us to improve our processes and procedures.
I needed stitches while traveling. The cruise ship covered it, but I had been in contact via e-mail with Tin Leg customer service. They responded within thirty-six hours and let me know what to do, if the cruise ship didn't pay for it. I felt comfortable that if I had needed to fie a claim, they would have taken care of it.
My claim was handled professionally from start to finish. Kasey was understanding, helpful and made everything easy. I will definitely use this company again. My claim turned out to be small due to the exchange rate.
Have never heard about disposition of claim.
Thank you for taking the time to post a review.
We apologize for your negative experience and understand it is frustrating when you do not
receive the service you expected.
I confirmed with the claims department that an explanation of your claim was mailed to you on 9/4/2015.
A claims agent will contact you directly to discuss the outcome of your claim and answer any questions you may have.
Again, we are sorry for any frustration this has caused and we appreciate your feedback.
My claim is complete and I have not heard back as to when it will be paid.
Thank you for taking the time to post a review.
I apologize for any inconvenience this has caused..
I confirmed with our claims department that as of 08/06/2015 your claim is in the final stages of review. We anticipate having an update on your claim by the end of this week.
We will contact you personally if we require any additional documentation or have any questions.
Please contact us directly at 866-887-7108 if you have any questions. We are delighted to help.
Again, we are sorry for any frustration this has caused you and we appreciate your feedback.
I needed to change the dates of our trip twice, and that was facilitated easily and quickly.
Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!
Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More