Sales & Service Data

TOTAL SALES
74,580
Since 2014
MONTHLY SALES
1866
Average Monthly Sales Since 2014
REVIEWS
2,308
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

74,580
policies sold

0.1%
negative reviews

0.1% (64) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1706
  • 4 stars
    402
  • 3 stars
    136
  • 2 stars
    48
  • 1 star  
    16
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
IMG
4.46/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The policy was just what was needed, at the right price.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was a bit worried about filing a claim thinking I would be hassled by Tinleg for a mountain of paperwork. Not the case at all. The two agents I worked with were extremely pleasant and helpful and guided me through the process. My claim was accepted the same day I provided all the needed paperwork. Wow! What a very pleasant experience.

    Was this review helpful to you?

    5 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    It's too soon to tell. We are waiting for an interview.

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I've purchased travel insurance through Tin Leg in the past and have always been impressed with how easy it is to research the various policies and be able to select a policy that's perfect for our needs. Because we are both senior citizens, we needed a policy that would cover us in the event of an unforeseen medical problem.
    That said, two weeks prior to our departure, my daughter was diagnosed with breast cancer. Not knowing whether she would need surgery in the immediate future, I called customer service to find out if our policy covered an illness of a family member. The lady I spoke with could not have been more sensitive to our needs and assured me that, yes, we indeed would be covered. She also said that I could cancel our trip prior to departure or, if necessary, we could cut our trip short and we would still be covered for any expenses incurred. What a relief!!!
    Fortunately, my daughter had the surgery prior to our departure and is doing well ... and we were able to take our "trip of a lifetime" and enjoy every minute.

    Was this review helpful to you?

    7 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Overall experience was very good. We were told we needed to have this type of insurance for the type of trip we took. We secured the insurance online with the help of a CS representative.
    The hope was we would never have to use it . Yea we didn’t have to use it.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I would appreciate if you had more availability to talk about my claim.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We received very good help from Tin Leg. Happily, we don't need to file a claim.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip for medical reasons. The process for getting our claim paid was very straightforward, and the payment came through promptly.

    Very pleased with the whole process - will definitely use Tin Leg again.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    My husband and I had to cancel our trip due an unanticipated medical issue. The claim process once I filed a claim was extremely smooth and quickly resolved without issue. This is my third policy with this company and I have given them a 5 star rating each time. Keep up the good work TinLeg.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I first heard about Tin Leg from my travel agent as I prepared for my trip. She said Tin Leg had an excellent reputation among her other clients for service -- as well as well as fair pricing for those of us 65+ (I am 72) .When I called for a quote, I was happily surprised by the price quoted -- which was $300. less than a company I have used before-- for the same coverage! That, plus the helpful friendly customer service, and the fact of its' Superior rating and being underwritten by Berkshire Hathaway , made it my obvious choice. I felt confident throughout my thrilling Rwanda adventure of climbing the Virunga mountains to be with the gorillas, that if anything happened , Tin Leg had me covered. Fortunately, all went perfectly well, and this was indeed THE ultimate trip of my lifetime!

    Was this review helpful to you?

    5 out of 6 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more