Reviews, Sales, and Service Ratings for Tin Leg

Tin Leg's policy coverage is perfect for our international trips; and cost is very competitive with other insurance; what sets this company apart and earns them a 5 star rating is their outstanding customer service and expedited claims service. We have purchased ~10 policies from Tin Leg over the last 5 years and have had 2 claims. The claims process is incredibly easy and the claims representatives are extremely helpful. At this point, we don't even shop around for other policies when we schedule an international trip - we go straight to Tin Leg.

The experience so far has been very good. Just waiting the 15 days once you file a claim to see what happens.

Having this insurance gave me peace of mind throughout my trip.

Although I did not have to file a claim for this insured trip with Tin Leg, I did have a great experience with their customer experience before departing. I would use them again.

Did not file a claim but customer service very responsive and helpful with adjusting my coverage after my initial purchase.

Fast response. The claims done by the hospital directly with the insurance coordinator was efficient. It’s worth purchasing Tin Leg Gold for the trip.

Very helpful when I had to cancel and reschedule my trip due to the pandemic.

My trip was rebooked multiple times and each time my experience with tin leg customer service exceeded my expectations. They made the process easy and even refunded some of the premium when the flight costs decreased.

In 2019 (pre-COVD) I purchased a policy for a trip scheduled for 2020, which obviously didn't happen. When it was delayed and rescheduled, I spoke to someone at Tin Leg who assured me they could simply transfer the policy to the new dates, and nothing further was required of me. She was competent and professional, and it made me feel good about using Tin Leg.

On a previous trip, I had also used Tin Leg. There was a delay in my return flight due to weather, which resulted in having to stay one night in a hotel. The Tin Leg rep then helped me recoup some of my expenses, since the airline did not cover any of it. That was the whole reason I came back this time. I would use Tin Leg in the future, for sure.

Due to the Canadian - US border being closed for an extended period of time I had to change the dates on my policy two or three times. This was done without any problems at all. I really appreciate the ease with which it was all accomplished. Thank you.