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Information on the website was easy to obtain and understand. This product overall is difficult to shop and understand. Tin Leg’s website and coverage clearly outlined coverages and their costs. We will use them in the future.
The best experience is that I didn't need to file a claim. Trip went well - no delays and only issue was a port diversion, but our tour company refunded half of our cost, so our loss was only $60 and hardly seems worth filing a claim.
I have submitted documents requested and claim form on 11/14/19. I am awaiting confirmation that they have been received and that the claim is being processed.
Getting in contact with customer service before selecting a policy was confusing but once I made contact it was fine. I spoke with three representatives over the course of making my decision, I got a conflicting answer on a question I asked in regards to if my TinLeg would cover (as my secondary carrier with no deductible), the co-pay on emergency treatment imposed by my primary insurance. What I could find online did not answer this. The first representative said no and referred me to the exclusions section on the details and that did not spell out an answer. When I called again and asked the question again, the 2nd representative yes. Two days later when I called to set up and pay for the policy the plan I was interested in was no longer available...this plan had exactly the terms of coverage I was interested in. I was told Berkshire had pulled the policy off the products offerings to review and update eit. I find it surprising that a plan would be out in hiatus while a revision was being made. so I was forced if I wanted a TinLeg policy to underinsure or over insure. I choose to underinsured sine the next level of coverage was too expensive for me. I will be travelling in April 2020 to the same international location and was told the policy I had originally wanted to purchase will be offered again. I guess I will find out come April if that is true. If it is not true, that will cast some doubt in my mind about the honesty of all this,
I’m sorry we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.
Unfortunately, the Tin Leg Standard policy you were originally interested in is being updated by Berkshire Hathaway - the underwriter of the policy. During this process, this policy is unavailable for purchase. We expect this policy to be available again early next year.
If you begin your search for a policy for your trip in April before then, please contact our customer service team, and we will be happy to help you find another policy with similar coverage. We are available from 8am to 4pm ET, seven days a week, and are delighted to help!
I always feel comfortable knowing that I have travel insurance, and am always relieved that I have never had to file a claim or use it in any way.
I feel secure knowing that I have travel insurance, but am always glad that I have never had to use it.
I had an unexpected severe health event causing me to abort my much desired vacation abroad.
I was asked to buy a whole new one way ticket by my airline although I had the return ortion of my Business Class ticket unused. The new ticket was more expensive the rate for one-way being almost as much as the roundtrip fare! I felt this was unfair and took my case to Tin Leg Insurance company whom my friend had recommended and with whom I had purchased travel insurance.
They took my claim request seriously, went through the Verification and settlement process professionally and thoroughly and finally found my claim fillable.
Even if they had refused reimbursement, just for the very present, responsive and professional way they dealt with my case, I will definiyely go to this company again and also recommend them to all my friends.
Tin Leg is easy to deal with, fair with policies, and has good customer service. I needed to change a policy after the “grace” period expired. The representative handled the matter to my satisfaction.
I really appreciate your experts that help guide which policy fits our needs.
very easy, straight forward, good explanations of coverage
Multi-Award Winning Customer Service Team
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$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more