Sales & Service Data

TOTAL SALES
77,689
Since 2014
MONTHLY SALES
1191
Average Monthly Sales Since 2014
REVIEWS
2,462
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

77,689
policies sold

0.1%
negative reviews

0.1% (66) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1833
  • 4 stars
    421
  • 3 stars
    142
  • 2 stars
    48
  • 1 star  
    18
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
HTH Travel Insurance
4.46/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Information on the website was easy to obtain and understand. This product overall is difficult to shop and understand. Tin Leg’s website and coverage clearly outlined coverages and their costs. We will use them in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The best experience is that I didn't need to file a claim. Trip went well - no delays and only issue was a port diversion, but our tour company refunded half of our cost, so our loss was only $60 and hardly seems worth filing a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I have submitted documents requested and claim form on 11/14/19. I am awaiting confirmation that they have been received and that the claim is being processed.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Getting in contact with customer service before selecting a policy was confusing but once I made contact it was fine. I spoke with three representatives over the course of making my decision, I got a conflicting answer on a question I asked in regards to if my TinLeg would cover (as my secondary carrier with no deductible), the co-pay on emergency treatment imposed by my primary insurance. What I could find online did not answer this. The first representative said no and referred me to the exclusions section on the details and that did not spell out an answer. When I called again and asked the question again, the 2nd representative yes. Two days later when I called to set up and pay for the policy the plan I was interested in was no longer available...this plan had exactly the terms of coverage I was interested in. I was told Berkshire had pulled the policy off the products offerings to review and update eit. I find it surprising that a plan would be out in hiatus while a revision was being made. so I was forced if I wanted a TinLeg policy to underinsure or over insure. I choose to underinsured sine the next level of coverage was too expensive for me. I will be travelling in April 2020 to the same international location and was told the policy I had originally wanted to purchase will be offered again. I guess I will find out come April if that is true. If it is not true, that will cast some doubt in my mind about the honesty of all this,

    Response From:
    Tin Leg
    Tin Leg:
    Steven
    Response Received:

    Hi Carole,

    I’m sorry we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    Unfortunately, the Tin Leg Standard policy you were originally interested in is being updated by Berkshire Hathaway - the underwriter of the policy. During this process, this policy is unavailable for purchase. We expect this policy to be available again early next year.

    If you begin your search for a policy for your trip in April before then, please contact our customer service team, and we will be happy to help you find another policy with similar coverage. We are available from 8am to 4pm ET, seven days a week, and are delighted to help!

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I always feel comfortable knowing that I have travel insurance, and am always relieved that I have never had to file a claim or use it in any way.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I feel secure knowing that I have travel insurance, but am always glad that I have never had to use it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I had an unexpected severe health event causing me to abort my much desired vacation abroad.

    I was asked to buy a whole new one way ticket by my airline although I had the return ortion of my Business Class ticket unused. The new ticket was more expensive the rate for one-way being almost as much as the roundtrip fare! I felt this was unfair and took my case to Tin Leg Insurance company whom my friend had recommended and with whom I had purchased travel insurance.
    They took my claim request seriously, went through the Verification and settlement process professionally and thoroughly and finally found my claim fillable.
    Even if they had refused reimbursement, just for the very present, responsive and professional way they dealt with my case, I will definiyely go to this company again and also recommend them to all my friends.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg is easy to deal with, fair with policies, and has good customer service. I needed to change a policy after the “grace” period expired. The representative handled the matter to my satisfaction.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I really appreciate your experts that help guide which policy fits our needs.
    Thanks,
    Jim Whitticom

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    very easy, straight forward, good explanations of coverage

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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