Sales & Service Data

TOTAL SALES
23,888
Since 2014
MONTHLY SALES
367
Average Monthly Sales Since 2014
REVIEWS
1,115
Since 2014
Overall Rating
4.49 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

23,888
policies sold

0.2%
negative reviews

0.2% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    766
  • 4 stars
    208
  • 3 stars
    98
  • 2 stars
    37
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Upon arriving at one of several destinations scheduled during my trip, I realized I was in urgent need of a doctor's care. While waiting for my rental car, I called the Customer Service number to determine how to proceed. The agent was extremely helpful and expressed genuine sympathy toward my condition - I could barely speak at that point. She asked me to hold for a moment while she checked my policy. When she came back on the line, and it was just a moment, she told me my policy would cover whatever care I needed and that a claim form would be sent to my email for reimbursement.. She asked if she could help in any other way, and closed the call with, "I hope you feel better soon and can enjoy the rest of your trip."

    As a result of my experience, I would highly recommend Tin Leg to any traveler and, in fact, already have. I plan on using the company every time I travel. When you've found the best, no need to keep searching. Thank you for an exceptional experience! Cynthia

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel a trip because of a family medical situation. The claim was handled promptly and professionally. I was very impressed with the customer service I received. My advice to anyone who may need to make a claim, make sure you have impeccable documentation of everything and you shouldn't have a problem.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
    In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:

    Thank you for taking the time to submit a review.

    I apologize for your negative experience. I know it is frustrating when you do not receive the service you expected.

    Every policy purchased through Squaremouth comes with a money back guarantee period that allows a customer to cancel and receive a full premium refund. The money back guarantee policy for your Tin Leg policy was 14 days after the purchase.

    Unfortunately, the cancellation request was received outside of the money back guarantee period. This is why Tin Leg was unable to provide a refund. This is standard for all of the providers on Squaremouth’s website.

    I apologize our customer service agent did not explain this process to you. We have provided additional training to ensure this does not happen again.

    Again, please accept my sincere apologies for the frustration this has caused you. We appreciate your feedback as it allows us to improve our processes and procedures.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I needed stitches while traveling. The cruise ship covered it, but I had been in contact via e-mail with Tin Leg customer service. They responded within thirty-six hours and let me know what to do, if the cruise ship didn't pay for it. I felt comfortable that if I had needed to fie a claim, they would have taken care of it.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My claim was handled professionally from start to finish. Kasey was understanding, helpful and made everything easy. I will definitely use this company again. My claim turned out to be small due to the exchange rate.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Have never heard about disposition of claim.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly
    Response Received:

    Thank you for taking the time to post a review.

    We apologize for your negative experience and understand it is frustrating when you do not
    receive the service you expected.

    I confirmed with the claims department that an explanation of your claim was mailed to you on 9/4/2015.

    A claims agent will contact you directly to discuss the outcome of your claim and answer any questions you may have.

    Again, we are sorry for any frustration this has caused and we appreciate your feedback.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My claim is complete and I have not heard back as to when it will be paid.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:

    Thank you for taking the time to post a review.

    I apologize for any inconvenience this has caused..

    I confirmed with our claims department that as of 08/06/2015 your claim is in the final stages of review. We anticipate having an update on your claim by the end of this week.

    We will contact you personally if we require any additional documentation or have any questions.

    Please contact us directly at 866-887-7108 if you have any questions. We are delighted to help.

    Again, we are sorry for any frustration this has caused you and we appreciate your feedback.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I needed to change the dates of our trip twice, and that was facilitated easily and quickly.

    Was this review helpful to you?

    8 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!

    Was this review helpful to you?

    49 out of 75 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.

    Was this review helpful to you?

    25 out of 37 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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