Sales & Service Data

TOTAL SALES
27,735
Since 2014
MONTHLY SALES
842
Average Monthly Sales Since 2014
REVIEWS
1,224
Since 2014
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

27,735
policies sold

0.2%
negative reviews

0.2% (42) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    852
  • 4 stars
    233
  • 3 stars
    97
  • 2 stars
    36
  • 1 stars
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

Tin Leg Reviews


  • Overall Rating 4 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    We purchased a policy with Tin Leg (TLE13-100277) to cover our trip from Chicago to Costa Rica. Our itinerary required us to make a connecting flight in Houston both ways.
    My wife came down with intestinal cramps and diarrhea on the 4th day of our trip and had to be seen by a doctor
    In addition to that on our return trip, bad weather in Houston delayed the departure of our plane from there by about 6 hours. This caused us to miss the last connecting flight from Houston to Chicago and forced us to stay overnight there. We filed a claim for medical expenses and the cost of the hotel room.
    We filed a claim on June 9th. As of this date (June 25th) we have not even had an acknowledgement that the claim has been received. We would not recommend this company to other travelers.

    Was this review helpful to you?

    13 out of 13 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I've been trying for 3 months to get my claim from Tin Leg. I had a flight cancelled for more than 24 hours due to a mechanical issue for which my policy stated I was entitled to 150% of the trip cost.

    After speaking with numerous customer service representatives and a supervisor, they will only grant me "Trip Delay" even though it is clear through documentation that I'm entitled to about $2,000 more via "Trip Interruption". The process has not been pleasant and they continually have delayed and ignored my requests. They recently offered me a $25 gift card as a peace offering due to not responding in a timely fashion. I will be seeking legal counsel soon if they don't resolve my issue in the next week.

    Was this review helpful to you?

    11 out of 11 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    When I bought the insurance, the policy said it included travel delay. About a week or two before we left for our trip the airline changed the time of one of the legs of our flight. The leg they changed gave us 2hrs instead of 3hrs to get through customs, recheck our luggage and go back through security. The airlines said it wouldn't be a problem. Well it was a problem. Our flight came into Miami from London on time, but getting through customs took almost 2 hours. When we got to the counter to check our bags they said we missed the flight so we had to go stand in another 2-hour line for them to get us on another flight. The next flight wasn't until 2 p.m. the next day. The airline was unwilling to provide any assistance. After calling about my insurance policy they said I didn't have a claim, because the type of delay I experienced was not covered. I guess once a company gets my money they don't feel they have to fulfill any obligations they have to me. I was delay by no fault of my own, but yet I am out almost $400 in hotel and meals in the airport plus a lot of aggravation and commitments I missed getting home a day late. Plus, my parents who also had your insurance experienced the same loss and aggravation.

    Was this review helpful to you?

    26 out of 29 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
    In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.

    Was this review helpful to you?

    16 out of 17 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My claim was handled professionally from start to finish. Kasey was understanding, helpful and made everything easy. I will definitely use this company again. My claim turned out to be small due to the exchange rate.

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    For a claim of $108. I was jerked around evert time I called. I had to explain to your claims dept US medical terminology, interpret the Germsn word for "paid", did not receive phone calls back ftom a supervisor for 3-4 days, and had to provide documentation that didnt pertain to my claim, and was told inaccurate status of this on several ocassions. It was the worst customer service I have ever seen! It wasnt until I contacted my attorney, and advised a supervisor of my intent to sue you that my claim was paid! I will never purchase a travel policy from your company again and have advised all my well traveled friends and travel groups, as well as my fellow employees st Carnival Cruise Lines as well. I also intend to report your very poor service to A.M.Best and the Better Business Bureau, and The State of Florida , Department of Insurance (where you have permission to sell policies) of your improper handling of claims for your customers.

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.

    Was this review helpful to you?

    160 out of 211 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.

    Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.

    We would never recommend Tin Leg.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband and I filed a claim with Tin Leg for cost of medical services and the portion of our trip that we had to cancel due to illness. They paid for the doctor visitm but did not pay the amount that we prepaid for the tour we missed. They said that the doctor did not specify that we not take the tour. However, we feel that is a Catch-22 situation since we had to miss the tour to see the doctor for our illness in the first place. I have called Tin Leg and was referred to Kathy Haught. I have called and left messages, but she has not returned my calls. They received 3 stars because they at least paid for the medical services, but I would have appreciated some service regarding the denied portion of our claim.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I felt I should had received more for my claim. I had receipts that were not considered in my final settlement.

    Was this review helpful to you?

    12 out of 13 people found this review helpful

Multi-Award Winning Customer Service

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