My reimbursement for my airline ticket is being denied due to lack of a letter from British Airways stating I did not fly and the cost of the ticket. B.A. repeatedly told me they do not do that. I had already cancelled the tour due to a severe medical emergency with my daughter; I'm sure the insurance co. knows I did not travel. The last person I spoke with was very rude, talking over me as I tried to explain British Airways policy. Sorry to say I did not get her name. Needless to say, I will never use this agency again, and other friends and family who travel often are aware of the situation and have dropped plans to use this co. I will be taking further action.
Thank you for taking the time to provide a review of Tin Leg.
I apologize for your frustration and the inconvenience this caused you.
In order for your claim to be analyzed and approved, we must have documentation that proves your claim is covered by the policy certificate. Unfortunately this is a legal requirement, and without this we are unable to confirm you are covered and provide reimbursement.
Your claims analyst reached out to your airline, however they were unable to provide us with the required documentation for privacy reasons.
Please contact us with the required documentation from British Airways and we are delighted to review your claim. You can call us at 866-887-7108 or email us at email@example.com.
I apologize again for your negative experience, and we will do everything we can to assist you.
I had to cancel my cruise for medical reasons. I and my doctor filled out the claim forms. I expected a lengthy process and was surprised how quickly My claim was processed. My check was sent 6 days after they received my claim. I have 3 more policies with Tinleg for future cruises and hopefully never have to file a claim again. I would highly recommend Tinleg.
I sent all my claim information by mail late September 2014. I never heard anything back and finally made a call the first of January. I was told my claim never had been received. I realize that may be possible but wonder?? I then faxed my claim information and I did a positive response in 2 weeks.
I apologize we did not receive your claim documents initially.
I can confirm your claim was received on 02/05/2015 and processed for payment and mailed on 02/12/2015.
Thank you for taking the time to submit a review. We appreciate your feedback.
I needed to change the dates of our trip twice, and that was facilitated easily and quickly.
Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!
Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.
4 stars rather than 5 only because it was a little hard to get the process going. Our son, who lives in Beijing, actually did major duty at getting things going and keeping up with Tin Leg so I could focus on my husband. Once we got connected with the right person at Tin Leg things went well and the company covered the medical costs we incurred as a result of my husband's accident and head injury. The Tin Leg contact person had to keep checking with someone else to get payments approved,(which delayed things slightly) but medical costs incurred were ultimately approved and that did relieve a lot of stress.
Tin Leg did a nice job of getting us back to the US with an escort for my husband. The company approved a travel itinerary which allowed my husband to recline the entire trip. The escort (a former para-medic) was very knowledgeable about travel with someone who was still not up to par. He really made the return trip possible. We would otherwise have been delayed in Beijing far longer..
Yes, we would recommend the policy to other travelers.
My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!
First time I made a travel insurance claim. This was for an emergency hospital visit in Lucerne. I provided all the information I could think of, but I still thought the claims dept would require more. Not the case. They approved and closed the case much quicker than I expected and with absolutely no fuss or hassle.
Excellent choice of carriers, excellent service far beyond my expectations.
I filed a medical expense claim, and it was paid in full. I had two issues with Tin Leg:
1. I had trouble downloading Tin Leg's online claim form (the problem was with my printer, actually). I contacted customer service and asked whether they could send me a hard copy of the claim form by mail. The extremely friendly CS rep replied "absolutely!". The form never arrived.
2. Once I got my printer problem sorted out, I downloaded the claim form and noticed that it required me to file a claim with my primary insurer, even though my Tin Leg policy included primary medical coverage. I called customer service, and they confirmed that Tin Leg requires that my primary insurer decline a claim before they will process the claim.
This situation really nullified the whole reason for buying a primary medical coverage policy. I knew that my claim would be declined by my primary insurer, because it was under my annual deductible amount for international travel. So, I saved no time at all in the claims-filing process and probably paid more for the so-called primary coverage policy. I could/should have purchased a secondary medical coverage policy, as I have in the past.
So, eventually Tin Leg paid the claim in full, but I am unhappy with its underwriting policies.
Thank you for taking the time to post a review.
We apologize for the misinformation you received regarding filing your claim through your Primary insurance company first. Your policy comes with Primary Emergency Medical coverage which means you are not required to file with your personal health insurance first.
We have provided additional training to our agents to improve our claims customer service.
Again, we are sorry for any frustration this has caused and we appreciate your feedback.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
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