Sales & Service Data

TOTAL SALES
32,099
Since 2014
MONTHLY SALES
842
Average Monthly Sales Since 2014
REVIEWS
1,344
Since 2014
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

32,099
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    946
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    37
  • 1 star  
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I filed a medical claim with Tin Leg in the amount of US$113.67 for an emergency medical visit at a clinic while my family was traveling in Canada. After filing all the paperwork, including getting the doctor's statement from Canada, Tin Leg sent me a reimbursement of $103.07 three weeks later. I called Tin Leg 3 times that I paid the medical bills in US funds: $65 cash to the doctor at the clinic and $48.67 in credit card charges for the medicine in the pharmacy, a total of $113.67. Each time a representative would take my information and promised to call back after consulting with the analyst. No one has called or emailed me. I'm extremely disappointed in the way Tin Leg has been handling this case. I'd like to ask if your office can help me with this problem. Thank you very much.

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    44 out of 45 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I've been trying for 3 months to get my claim from Tin Leg. I had a flight cancelled for more than 24 hours due to a mechanical issue for which my policy stated I was entitled to 150% of the trip cost.

    After speaking with numerous customer service representatives and a supervisor, they will only grant me "Trip Delay" even though it is clear through documentation that I'm entitled to about $2,000 more via "Trip Interruption". The process has not been pleasant and they continually have delayed and ignored my requests. They recently offered me a $25 gift card as a peace offering due to not responding in a timely fashion. I will be seeking legal counsel soon if they don't resolve my issue in the next week.

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    22 out of 22 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    For a claim of $108. I was jerked around evert time I called. I had to explain to your claims dept US medical terminology, interpret the Germsn word for "paid", did not receive phone calls back ftom a supervisor for 3-4 days, and had to provide documentation that didnt pertain to my claim, and was told inaccurate status of this on several ocassions. It was the worst customer service I have ever seen! It wasnt until I contacted my attorney, and advised a supervisor of my intent to sue you that my claim was paid! I will never purchase a travel policy from your company again and have advised all my well traveled friends and travel groups, as well as my fellow employees st Carnival Cruise Lines as well. I also intend to report your very poor service to A.M.Best and the Better Business Bureau, and The State of Florida , Department of Insurance (where you have permission to sell policies) of your improper handling of claims for your customers.

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    27 out of 28 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.

    Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.

    We would never recommend Tin Leg.

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    17 out of 17 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tried contacting Tin Leg numerous times with the number they provided on our policy. Each time we got a voicemail. Always called during normal business hours as listed on policy, but they were never available. Even tried calling the 24 hour emergency response line and got nothing. Left a voicemail regarding a lost wedding ring and whether or not the policy would cover it, and we never got a response. Even if it's not covered, we warranted a response to our voicemail.

    I would not recommend this insurance company based on the fact that their business hours listed are wrong, and/or the number they provided me was false. I intend to follow up with someone about this, but unfortunately have no way of doing so.

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    16 out of 16 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My claim was handled professionally from start to finish. Kasey was understanding, helpful and made everything easy. I will definitely use this company again. My claim turned out to be small due to the exchange rate.

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    14 out of 14 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband and I filed a claim with Tin Leg for cost of medical services and the portion of our trip that we had to cancel due to illness. They paid for the doctor visitm but did not pay the amount that we prepaid for the tour we missed. They said that the doctor did not specify that we not take the tour. However, we feel that is a Catch-22 situation since we had to miss the tour to see the doctor for our illness in the first place. I have called Tin Leg and was referred to Kathy Haught. I have called and left messages, but she has not returned my calls. They received 3 stars because they at least paid for the medical services, but I would have appreciated some service regarding the denied portion of our claim.

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    14 out of 14 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.

    Was this review helpful to you?

    75 out of 87 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My complaint is with Tin Leg and Seven Corners. I had a trip delay which was not accepted because delays have to be caused by a common carrier. Tin Leg's Schedule of Benefits shows a Trip Delay being a minimum of 6 hours delay. Because we missed our flight because of a accident to the airport this was not covered. This is a typical insurance scam, don't pay and see what happens. Because the loss to me was missing one night at Secrets in Cancun, $606.39 in does not pay to use my lawyer, but small claims court might be the answer.

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    13 out of 13 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg Offered a good policy at an attractive rate. easy online purchase experience.

    However, forms to file a claim were not always clear.
    I dropped off the claim forms because I live near your office. when I didn't hear back, i called after 10 days and was told there was "no record" of receiving my claim. Rep said she would "search manually" and then called to say she located it.

    Claim was paid after considerable delay and because the airline fully refunded our fares, Tin Leg actually had to cover only half of the nonrefundable total which i had insured.

    your time line for payment should be shorter and consistent with the 3 week time period your documents note.

    Marcia Goldstone

    Was this review helpful to you?

    13 out of 13 people found this review helpful

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