Sales & Service Data

TOTAL SALES
31,998
Since 2014
MONTHLY SALES
834
Average Monthly Sales Since 2014
REVIEWS
1,342
Since 2014
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

31,998
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    944
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    37
  • 1 star  
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Excellent experience, again.

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    3 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Researching and acquiring this policy online was very easy. This was not my first policy I purchased through Tin Leg. I required some assistance to update my travel plans (after I had already purchased the policy), and the customer service representative I spoke with was professional and made the process easy for me. I would recommend Tin Leg to others, and I expect to use them in the future.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Had a very good experience with Tin Leg, the claim was paid within a reasonable time.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Kasey Krueger, the claims rep who handled my claim was terrific!!! I found her to be very competent, friendly, informative, responsive and knowledgeable from first contact to final closure of my claim. Kasey was quick to respond to my questions to her by phone, e-mail or fax. I'm disappointed that I was unable to go on this vacation but I am very thankful I took out the insurance protection to cover All of my costs. I will definitely use Tin Leg for all my future travel insurance needs.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    They were very helpful

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I got very sick on our trip and on the second trip to the German doctor he thought it would be a good idea to go home and get medical attention from my local doctor. We called your 24 hour line and your rep told us what we needed to do to terminate our trip early. I am home now and under local care. I have mailed our claim to you and it should be in your hands in a day or two. The 24 hour assistance was very helpful in our time of need. If you have questions about our claim please contact me.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Very easy and speedy process---at first I was put off by the need for a phone call to initiate the claim but it really made things simpler. Have already booked them for another upcoming trip.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Service was friendly and efficient. The claim was resolved quickly.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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