I find it very easy to use the Squaremouth site. I appreciate being able to talk directly with a representative of I have questions. I have recommended Squaremouth.com to my family and friends.
We have been using Squaremouth for a number of years now and have found that the Tin Leg policy that we buy suits our needs really well. We have spoken to Tin Leg customer service directly as well and found them to be very helpful in dealing with issues such as name spelling corrections, date corrections ( within the deadline ) and explanations of the policy etc.
Kelly Calkins was very helpful! She worked with me to facilitate the entire process.
Sudden Life threatning illness while on trip. in September 2015. Tin Leg has NOT resolved the claim and has given us no real reason for not doing so in 5 months time.. Very unsatisfactory service and unfair to caregivers.
Thank you for submitting your review.
What we found:
The claims department is working with the provider in negotiation with this claim. We failed to keep you informed on what is happening.
What we are doing about it:
Your case was re-opened on 4/19/2016 and we will contact you when your claim is finalized.
The experience with Tin Leg was wonderful. The claim was filed 18 months after the trip, and it was resolved without any incident and in a timely manner. I would recommend this company to anyone.
I changed my vacation from a 10 day to a 15 day and forgot to call and change the length of insurance needed. I did not realize this until the evening before I was to leave. I called customer service and was told that the evening staff could not do anything for me and that I should call the next morning. I called the next morning and customer service was able to extend my trip duration to the 15 days so that I would be covered for my entire trip to Spain and England. Great service and excellent handling of a problem that I created!! I highly recommend Tin Leg to everyone.
Squaremouth insurance provided me multiple options and plans to pick from to fit my needs and that of our elderly parents traveling with us.
My original claim documents were never received, when I called to query (after I had emailed enquiries a number of times with no response), I was told I would need to resend. I do not recall the person I spoke to but she failed to inform me or give me the option to send my copies via email and suggested that I had sent docs to wrong address. I found her unhelpful and uninterested.
I called back a few days later to see if I could email copies and spoke to Brandi - she was excellent. She said yes, gave me the email address to send to and then emailed me back to say received and forwarded on! Then she also emailed to let me know the confirmation for the claim a week or so after. Just so helpful, great can do attitude and turned my tin leg experience around.
I have dealt with many insurance oompanies. I have never experienced dealing with such an outstanding person as Brandi Morse. She is a credit to your company and I will recommend your company highly because of Ms. Morse
Have been very satisfied with Squaremouth service in finding a reputable and cost efficient provider of Travel Insurance. Keep doing what you are currently doing.
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