Fortunately we did not have to file a claim. We found the cost for the insurance to be very affordable and worth the ease of mind knowing we had medical insurance available should it be necessary in Europe.
My wife and I recently went on a 10 night Cruise and one of our hard side suitcases was damaged sometime between when we left it with the porter and when it arrived in our stateroom. I immediately notified guest relations on the ship of the damage and they did the best they could to repair and patch the crack in the suitcase so I could at least get my belongings home. I completed the damage report with the cruise line at guest relations while on our cruise and took pictures of the damage before they attempted to fix it. Upon our return home, after our trip, I called Tin Leg Claims department to file a claim for the damaged luggage and the claims representative Kasey was great to work with. She helped me complete the claim form and I submitted my pictures of the damage along with the claim form and the damage report from the ship and fortunately I kept my receipt when I purchased the luggage which helped establish the value. My experience with Tin Leg was a very good one and I will plan to purchase my next trip insurance policy with them. On a completely separate note we had 2 people on our cruise ship that had to be air lifted off the boat by helicopter due to medical conditions. I always recommend travel insurance especially for such a long trip and anytime you go out of the country. I am grateful we only had to deal with a broken suitcase and not a medical evacuation!!
Questions were answered promptly and in a courteous manner.
Had to cancel trip due to husband's health issue
Waiting for payment
I noticed that my departure date for the insurance had February 20 and it was supposed to be February 19. they made the change without hesitation and sent me new ID cards very promptly.
their service was excellent.
The claim process was easy, reasonable and required little effort, a definite plus for this company.
No questions asked, Tin Leg paid the entire claim, although it was, thankfully, a very small claim, but nonetheless, they reimbursed me 100% of the claim.
had a great trip to Israel. No one was hurt or sick. That's the best part.
Tin Leg and Seven corners was responsive and understanding when processing our claim. Even though there was some delay and an appeal, the appeals department was gracious to see our point of view and we received the amount of our initial claim.
Because of my previous experience, I am a returning Square Mouth travel policy client. In both cases the coverage was great, the price was right & I loved the website experience.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More