Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,138
since 2013
Monthly Sales
946
average monthly sales since 2013
Reviews
838
reviews since 2013
Overall Rating
4.36 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,402 policies sold - 259 average monthly sales over last 3 months - 15,130 reviews - overall rating 4.31 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.31 out of 5

20,138 policies sold
0.3% negative reviews

0.3% (63) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    556
  • 4 star
    148
  • 3 star
    71
  • 2 star
    30
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Was unable to find dentist while on trip--hard to communicated with SquareMouth, Often could not talk to a person when trying. Only made contact once.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review of your experience while traveling.

    We are sorry for the lack of communication in regards to finding a dentist while you were traveling.

    However, our claims department was able to reach you while on the cruise with information on how to file a claim for your medical treatment.

    In the event of a medical emergency, please call our 24 hour emergency assistance number at 317-582-2687. Our agents are available 24/7 and are happy to help.

    Again, we apologize for any inconvenience this has caused you and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My trip was canceled by Smithsonian and a prompt refund was sent by SquareMouth.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The identification cards were helpful to have in case of a problem

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My claim was miscalculated. The questionnaire asks for the total price, your loss and if you were reimbursed and the amount. Your people deducted my reimbursement a second time and shorted me $937. I called twice and got two different answers as to what I should do. One said to resubmit and the second said to send an email. I did the latter and got 3 unintelligible responses from one of your people who could not write English. I finally asked that she show our correspondence to her boss and I was immediately refunded my $937. I got what I was due in the end but not without persistence.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for posting a review of your claims experience.

    We apologize for your negative experience and our misinterpretation when paying your claim.

    Our claims analyst calculated the payment based off of the original amount that was included in your claim form.

    Once we were informed of the correct trip cost, we immediately corrected the error and sent out the correct payment amount.

    Again, we apologize for the frustration this has caused and appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We usually get travel insurance in case the unforeseen happens and we need to postpone or cancel our plans or need medical transport home. This time my husband got sick and needed a doctor. We The filed for reimbursement when we returned and was it very easy. The check came today. Excellent service!

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was very easy to review and purchase insurance. I did call the customer service rep to ask a question and the response and call were in a timely manner. I can't comment on the insurance itself since I didn't need to use it.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We found Tin Leg trip insurance covered our needs at an attractive price. We plan on using them for our upcoming travels.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I found the trip insurance to cover my needs at an attractive price.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to buy and use.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Awaiting word to see if claim is paid. There was confusion as to which forms to fill out to make a claim: email information said one thing and customer service person said another. I'm hopeful that I filled out the correct claim form. Can't recommend this policy to other travelers until the conclusion of the claim process.

    Review Updated 07/07/2015

    Claim was handled in a professional and timely manner.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We are sorry for any confusion we may have caused.

    I can confirm you claim was received on 5/11/15 and has since been paid.

    We are sorry there were some inconsistencies on which types of forms were needed to process your claim.

    Again, we apologize for any inconvenience this has caused you.

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