We made no claims..
We didn't need to contact the insurer during the trip, and no claim was filed.
Fast response to our claim. Very impressed with their process. We will definitely use them for all overseas travel. We highly recommend them.
Luckily, didn't need to use the insurance, but found Tin Leg very responsive to all pre trip questions. Initially had quoted incorrect trip cost to Tin Leg and when I contacted them received immediate refund for premium difference.
Tin Leg took care of my claim immediately. I gave them the claim form for my medical problem on the cruise and they immediately took care of it. Their employee, Kasie, is to be commended for the way she handled my claim. I thank Tin Leg for being so efficient and will use them again and definitely recommend them to my other friends.
I contacted support to get the forms in advance. They emailed them and we're very friendly.
I called Tin Leg to change the dates of my coverage, and it could not have been easier. The agent was very pleasant and helpful.
I am just glad we didn't have any need to use Tin Leg.
I was able to add a couple of prepaid reservations to our policy's "trip cost" which were made and paid for after buying our policy. On both occasions.your representatives were very helpful and courteous. And of course I was very pleased that neither of our new additions resulted in any additional premium payments.
This is the third time I've purchased trip insurance through Squaremouth, and my experience has been consistently excellent. Will come back for future travel.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More