Sales & Service Data

TOTAL SALES
25,169
Since 2014
MONTHLY SALES
604
Average Monthly Sales Since 2014
REVIEWS
1,150
Since 2014
Overall Rating
4.5 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

25,169
policies sold

0.2%
negative reviews

0.2% (41) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    797
  • 4 stars
    216
  • 3 stars
    96
  • 2 stars
    35
  • 1 stars
    6
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The interaction with KELLY CALKINS was outstanding. She followed up with me for a signature I missed, and was so helpful

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    GOOD WILL USE YOU NEXT TIME

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Helpful & responsive

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband had a severe itching problem which surfaced a few days after we boarded our cruise in Buenos Aires. He visited the medical center twice. We submitted a claim for the doctor's visit and medication, one of which was merely an otc treatment. Tin Leg did a short phone interview, then sent us an email so we could amend the claim and include scanned receipts., which were all submitted by email. We got the check a few days later. The claim was for a fairly small amount, so I don't know how they would handle a major claim, but I was very satisfied with their performance in this instance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Our claim was settled in a reasonable time frame.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Very straight forward. I called ahead of time to make sure I was submitting the required paperwork; agent was very helpful. Thank you.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg was excellent when I was admitted to hospital with emergency appendicitis. However when my local GP advised I would need to be upgraded on the flight from Australia to Traverse City MI USA my daughter was told no. After a great deal of of 'phone calls and e-mails pointing out my case was complicated because of my age (82) and Gangrene

    My Conn's Syndrome which had been stable for 20 years became unstable directly after the operation. My brother in law became involved and he finally convinced your medi vac team to comply with my GP's recommendation and arranged for an upgrade, which was very appreciated by myself and my concerned family.

    Brandi Morse was extremely helpful during this difficult time. The people at April did reverse their original decision.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Easy and reliable. Gave me the peace of mind during my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    We have used it before. Extremely happy not to have filed a claim. Your prices are competitive and your coverage is very comprehensive. Thank you. You allow changes to be made without difficulty. Yes, we would definitely recommend Squaremouth and we will use it again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Filing a claim was very easy. Our claim rep kept us constantly up to date as the process progressed.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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