The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.
I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.
The policy was issued very quickly.
Fortunately we didn't need to file a claim so I can't comment on that.
Thank you for the relatively painless experience in buying travel insurance!
We planned an paid for a Seabourn cruise to So. East Asia, departing 2/14/17. On 1/11/17 my husband broke his leg, and two weeks later learned that he required surgery on torn ligaments and separated ankle bones, which caused the doctor to mandate that he could not go on the cruise. In the latter part of January, we filed a claim with Tin Leg, for $14,000.00 (to recover some, but not all costs of the trip that we were forced to cancel.)
The lady was nice on the phone...but we haven't heard any more about our claim since then. I should have asked how long it takes to process a claim, since it has been about 7 weeks since we filed. I will call and ask how the claim is proceeding.
Review Updated: 04/10/2017
It took a little while but it was handled professionally and to our satisfaction..
Thank you.. and thank you for the follow up!
What we found:
Your claim was received on 1/27/17 and there was a delay in processing your claim.
What we did about it:
A member of our claims team contacted you to confirm your claim was approved and checks were mailed out on 3/23/17.
Tin leg customer service is very thorough and polite.
Review Updated: 01/05/2017
Got back the money spent on my emergency as promised.
This was the second policy we had with Tin Leg for travel out of the country. We did have a claim on our first Policy which was seamless due to wonderful customer service. That is why we insured our trip to Italy with Tin Leg as well as our next trip to the Dominican Republic in 2017.
Tin Leg is reasonable, has good customer service, and is easy to enroll in online.
Fran and Cliff Potocky
I have met all the requirements that Tin Leg has asked for and they still come up with more requirements .I even got a partial refund and I was totally honest with them and reported to them. Now it will be another 7 business days to wait.
What we found:
We received your completed claim form 8/15/2016. Because your claim was due to a medical condition, additional information was requested from the physician that advised cancelling your trip. The information we requested is standard for all claims that result from a medical condition.
What we did about it:
A claims agent contacted you on 8/15/2016 to explain why we were requesting the additional information. You were also provided with claim updates on 8/22/2016 and 8/30/2016. We will finalize your claim as soon as we receive the requested information.
Thank you for posting a review.
We apologize for your negative experience with Tin Leg.
A member of our Zero Complaint team contacted you to discuss your claim.
Please contact us at 800-240-0369 if you have any questions, we are delighted to help.
My husband and I purchased a policy with TinLeg through Squaremouth. Just wanted to let you know how very pleased we were with the insurance and how responsive Tin Leg was when we needed to file a claim because the resort where we were to meet family closed due to forest fires and we needed to rebook our return flight through another city. The staff was thoroughly professional and extremely helpful in providing us with the necessary information and forms to file a claim. And, the claim was promptly handled, with the additional fees we had to pay reimbursed to us.
Easy to access; easy to compare prices; reasonable prices
The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.
Very easy to use.
Excellent experience, again.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more