The on-line process allowed a very easy shopping for insurance experience. I saved over $200 after using the policy comparison procedure. My travel broker's insurance policy offerings were more expensive than three of the Squaremouth quotes I used for comparison. I highly recommend the Squaremouth website.
Because I did not need to file a claim, I can't make any conclusions regarding ease of making a claim.
Great service but I don't like how rates vary with age. We travel with another couple who pay much less because she is 10 years younger.
The only thing I had confusion on prior to the trip was finding the link with my policy info. The email I received had so many links it was tough to find the right one. Otherwise, the whole process was great, and so far with my claim the customer service has been very friendly and helpful.
In order to file a claim, I first have to send our statements to my mom's health insurance. After we determine what her insurance pays, we'll then forward the claim to Tin Leg. When I called Tin Leg from Europe they quickly emailed me a claim form.
I became ill on my trip and returned home before completing the tour. I have filed a claim for my out of pocket expenses and the cancelled portion of the trip. The claim was only filed last week and is in process and I have not yet heard from them. Hopefully the claim will be processed satisfactorly.
Review Updated: 11/12/2015
Claim was paid only for my out of pocket expenses and mothing for the 5 days that mt trip was cuit short because of illness. I have been in contact with Sevencorners and they are going to get back to me.
I was pleasantly surprised when a year after making the original order I realized that I had not included the date for a post excursion (three more days) and your company cheerfully extended my contract without any charge! You will be hearing from me again - next time we travel!
Calling in for q + a was made easy by the staff (Kelly)?
I liked my policy because it provided cancelation for any reason. I had booked a trip over a year from departure date so my policy offered the coverage I wanted and might need.
Easy to deal with
I have made a claim but have not heard from anyone
Thank you for taking the time to post a review.
I have confirmed with the claims department your claim was finalized. A check was printed and mailed out on 10/13/2015.
Please allow 7-10 business days to receive this.
We appreciate your feedback and apologize for any inconvenience this has caused.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More