Reviews, Sales, and Service Ratings for
Tin Leg

Everyone I interacted with was helpful, knowledgeable, and compassionate. You do customer service right!

We had a trip planned in October that was cancelled due to the War in Israel. We turned in a claim late October 2023 and here it is January 2024 and no one has followed up with us after turning in all the documents they requested from us. I've called them several times and was told that they see that the claim is in review (Whatever that means) and that someone will follow up with me within 24-48 Hrs. Sadly no one has yet. This is absurd that they even have to review the claim since it was due to a war in the country we were planning on visiting and that war is still going on to this day. What is there to review???
I will never use this company again, and encourage others to be aware of their tactics to hold your money hostage. I will be filing a complaint with the Better Business Bureau and the Federal Trade Commission office.

Hi Craig

Thank you for bringing this to our attention, I apologize for the frustration you have experienced throughout the claims process. I have spoken with our claims team for an update on your situation.

I understand that we received your initial documentation, however additional supporting documentation is needed in order for our team to process your claim. The most recent request for supporting documentation was sent to your email on 1/4/2024. Once we have received all necessary documentation, our team will be able to make a determination on your claim.

If you have any questions or if there is anything we can assist with, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET daily, and we are delighted to help!

Tin Leg agent was very knowledgeable helping me decide on which policy to get.

I purchased a policy to cover my wife and I for a recent trip to Jamaica. As luck would have it, we would in in a Jamaican emergency room for x-rays and a CT scan after an accident. When we returned from our trip, I started the claims process.

The process was very straight-forward and everything was handled quickly. The reimbursement for the medical expenses was deposited in my checking account 29 days from the time I initially submitted my claim.

Overall, I am extremely satisfied. Squaremouth made it easy to compare policies and sign up for one. And Tin Leg handled the claim quickly and professionally. The only thing we weren't reimbursed for was the taxi from the resort to the emergency room... but in the heat of the moment we didn't think to get a receipt for that, so I don't have any problem with them not covering it.

I believe Tin Leg was closed on 1st of Jan and I was leaving on Jan 1st so i couldn't talk with them before I left. And I couldn't make any international calls which meant I had to wait to take care of it when I came back 3 weeks later which I wanted to try to take care of it before my next trip. This was disheartening! I don't like the Insurance because I have a waiting period if i miss my next flight!

Hi Roger

Thank you for bringing this to our attention, I apologize that we were not available when you attempted to contact us. I understand you have filed your claim and scheduled a claim interview with a member of our team.

In the meantime, please let us know if we can help in anyway. Our customer service team is available daily from 8am to 10pm ET, and we are delighted to help!

I asked a question and instead of an answer a claim was automatically filed. Time for all parties could have been saved by just answering the question.

Follow up, communication, and resolution of the claim has been very poor

very useful; the site and prices are competitive with others. I do wonder if there is a bias toward TinLeg because of its relationship with Squaremouth. More hep on hw to choose would be appreciated. Forbes Advisor is a pain because of all the junk it sends you.

We just returned from our 6 Weeks in Punta Cana... we reported to Tin Leg via eMail that we would like the Claim Forms. They responded the following day vie eMail, that they wish to set up an appointment over the phone to speak with my wife who will be filing the claim. This is in the process now, but could be delayed because of the Holidays... anyway so far our experience has been positiv with Tin Leg.

Well defined plan with competitive pricing. Easy to interact with customer service to make change to the plan when travel cost changed