Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
19,339
since 2013
Monthly Sales
953
average monthly sales since 2013
Reviews
797
reviews since 2013
Overall Rating
4.37 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,953 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

19,339 policies sold
0.3% negative reviews

0.3% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    527
  • 4 star
    143
  • 3 star
    69
  • 2 star
    29
  • 1 star
    29
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy to transact and purchase policy. Was able to increase amount of policy as trip expenses increased overtime. I would recommend this policy to others.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Price and benefits were great. Never had to file a claim.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had a swollen knee from hiking and didn't know if I would need to get it aspirated. We called to get information. My knee swelling decreased enough that I needed no treatment.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    SquareMouth was the only vendor with whom I spoke, among several, that asserted unequivocally that they would cover a helicopter evacuation from the bottom of the Grand Canyon.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have a claim still open with square mouth ! So ! I can't really say if this insurance company backs up it's claims or not.
    All my contact so far has been positive ! Hopefully they
    Will pay the claim with the same positive attitude !

    Review Updated 06/01/2015

    I had to be hospitalized while on a trip in Nepal ! The hospital said that if my insurance didn't except their request for payment ! That I would have to pay the total bill before my Passport would be returned! Even with the time difference ! (12 hours) SquareMouth excepted the charges before my release day!
    I didn't have to send any extra paperwork ,or phone calls to
    verify my claim to them! It absolutely couldn't of been any easier! Thank You ! For your Quick and easy claim service !
    My only suggestion would be ! To inform your customer as to how their claim is progressing! This e-mail is the first time I have been notified that all my bills were paid in full!
    Thank You Again ! Richard

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The insurance coverage provided was outstanding and pricing was competitive/lower than alternative sites for required health and travel insurance coverage.

    I would urge anyone planning an overseas trip that is not covered by your domestic (United States) health insurance to conduct the appropriate due-diligence and consider Tin leg as your primary coverage provider.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have not heard from you about getting the money back from my claim. My grandson Christopher Lutsch was unable to go due to my illness and financial problems that came after we started paying for his trip to DC. It has been a while since we filed the claim, that would be my only reason for not recommending this policy to others. Laura Lutsch

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review of your claims experience.

    I apologize we did not contact you in a timely manner. The claims process can take 30-45 business days once we receive all requested documentation.

    I confirmed your claim is pending due to additional documentation needed to process the claim.

    A letter was mailed to you on 4/17/15 which explains in detail the additional documentation being requested in order to complete the processing of your claim.

    Please contact us directly at 866-887-7108 if you have any questions. We are happy to help.

    Again, I apologize for any inconvenience this has caused and we appreciate your feedback.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We had to cancel our trip. It has been Five weeks since we put in a claim and I only heard from them now because I finally asked if there were any questions. We sent complete records, we thought, but evidently not complete enough. So we are still waiting.

    Response Received
    Tin Leg
    Tin Leg
    Kasey Krueger

    Thank you for submitting a review of Tin Leg.

    I am sorry for the frustration this has caused you. We acknowledge your claim was received on 4/8/15.

    Typically, the claims department will contact you within 5 -7 business days of receiving your documentation.

    I apologize we did not contact you in a timely manner.

    On 4/17/15 we mailed you a letter which explains the additional documentation we need in order to continue processing your claim.

    It can take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    If you have any questions about the documentation we are requesting, please contact us at 866-887-7108. We are delighted to help.

    Again, please accept our apologies for the frustration this has caused.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We lost our cell phone during the trip and filed a claim. After spending a lot of time putting together the required documentation and filing the claim, we learned there was a cell phone exclusion. Would have like to know this before we went through all this effort.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review.

    I am sorry that you had a negative experience while processing your claim.

    Our claims department must receive certain claim forms and documentation in order to investigate and determine if a claim is payable. Our agents are not able to advise against filing a claim unless they are absolutely certain the claim is not payable under the policy.

    Again, we apologize for any inconvenience this has caused and we appreciate your feedback.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very professional, courteous service. No complications,nor hassle. We will be long term clients and will eagerly recommend this firm to friends, family and fellow travelers.

    Was this review helpful to you?
    0 out of 0 people found this review helpful