Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,797
since 2013
Monthly Sales
827
average monthly sales since 2013
Reviews
895
reviews since 2013
Overall Rating
4.37 out of 5
Top Providers
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4.55/5
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4.5/5
USA-ASSIST
4.48/5
average on squaremouth 13,685 policies sold - 266 average monthly sales over last 3 months - 15,325 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

20,797 policies sold
0.3% negative reviews

0.3% (66) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    594
  • 4 star
    157
  • 3 star
    78
  • 2 star
    33
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far I have been very pleased with your handling my initial claim. Two other charges are pending. At this point I would use you again and recommend you to others.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thanks for handling our claim so quickly and painlessly. It really made a stressful situation with our travel provider so much less so. We'll be using you again. Thanks!

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    After receiving the wrong claim forms, I contacted Squaremouth again after returning home, and promptly received the appropriate forms.

    I had originally had my husband (who was not traveling with me) make contact, and he may have erred in requesting the appropriate forms.

    Review Updated 08/05/2015

    I have had no word from Tin Leg other than they had received my claim. Not very prompt service. I gave a 1 star frating as there was no option for a 0.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for submitting a review of Tin Leg.

    I am sorry for the frustration this has caused you. We acknowledge your claim was received.

    Typically, the claims department will contact you within 5 -7 business days of receiving your documentation.

    I apologize we did not contact you in a timely manner.

    It can take 30 - 45 days for a claim to be processed once we have received all requested documentation. I confirmed with our claims department the claim for you and your travel companion have been processed for payment. The two checks will be mailed within the next week.

    Again, we apologize for any frustration this has caused you and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    There was no support or assistance provided when I was sick and needed transport from a tented safari camp to a city hospital.
    Your service was awful. Claim was paid slowly and partially declined with no information on why or how to re-submit.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I am sorry for your negative experience with our Assist department while traveling.

    We are looking in to this further and will provide additional training to the Assist agent you spoke with.

    Additionally, I can confirm your medical claim was paid on 4/30/15 after documents were received on 4/15/15. Reimbursement for airfare was paid under the Trip Interruption benefit on 6/17/15 after additional documents we requested were received on 6/5/15.

    It can take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    Again, please accept our apologies for any inconvenience this has caused you and the amount of time it took to process your claim.

    We appreciate your feedback and will use it to improve our processes.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very prompt, great service!

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was my second claim. I had to cancel two cruises that were booked very close together for the time of departure. My wife had to go to the hospital and I had to file two claims within two months of each other. Tin Leg paid both claims and with no hassle! Squaremouth and Tin Leg are wonderful! You will not go wrong with Squaremouth or Tin Leg!

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did file a claim and it was handled well. The only issue was locational lack of communication for length of time before representative responded to my email. Overall, the policy was authentic and we received our refund of our trip cost in a timely manner. Thank you

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When I decided to file a claim, I called and did not find it to be a great experience...very long wait time that's why I didn't give you 5 ⭐️

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the long wait time when you contacted our claims department and understand this can be frustrating.

    We appreciate your feedback and will use it to improve our claims customer service.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    The service received from Tin Leg is POOR. I will never do business with them nor will I refer anyone to them. You can ask the same question to 4 different people and get 5 different answers. No one seems to care about the customer.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for your negative experience. I understand it is frustrating when you do not receive the service you expected.

    I am sorry you were misinformed about your coverage regarding insuring your trip cost and the inconvenience you experienced when trying to cancel your policy.

    We appreciate your feedback and have provided additional training to our agents so that we can improve our customer service.

    Again, please accept our sincere apologies for the frustration this has caused you.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim process was relatively easy. Claim was processed in a timely manner and was paid in full.

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