Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
18,071
since 2013
Monthly Sales
952
average monthly sales since 2013
Reviews
709
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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average on squaremouth 13,524 policies sold - 264 average monthly sales over last 3 months - 14,663 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.45 out of 5

18,071 policies sold
0.3% negative reviews

0.3% (53) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    469
  • 4 star
    123
  • 3 star
    64
  • 2 star
    27
  • 1 star
    26
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Very easy, fast service. Would use again.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Chose policy because it provided the features and coverage I needed and no a lot of extras.Good policy summary provided reassurance and easy access during trip.
    Currently in process of filin claim for delayed luggage.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    None

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We loved the Squaremouth web page where it is so easy to compare products. We also found the customer support staff to be very helpful in defining certain terms we didn't fully comprehend. Thankfully, our trip went without a hitch and we did not have to file a claim on our policy, so we have no experience to share there. Again, we greatly appreciated using a simple web page for a complex topic, and we traveled with confidence knowing we were fully protected should we need anything.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Squaremouth is very helpful in describing some of the differences between t he various policies offered. I use Squaremouth because of this service, and because they say they will help in the event there is a problem when one is trying to get a claim processed.

    Sadly, since I was suddenly unable to take my trip, I had to file a claim. So far, there has been no problem with Tin Leg. I am waiting to receive reimbursement for unreturned expenses.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I filed a claim on Feb. 4 (today is March 4) and I have not gotten any correspondence from the claims dept. I have contacted my assistance coordinator twice and he told me the claim was moving through the process, but it would have been nice to receive some unsolicited statuses from the claims department.

    I can comment more once I receive my reimbursement.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for submitting a review of your claims experience so far.

    The claims process can typically take 30-45 days once we have all requested documentation.

    I can confirm we received your claim on 2/4/15 and payment was issued on 2/18/2015 for Medical Evacuation expenses. Additional payment will be mailed to you on 3/20/2015 for Trip Interruption and Medical expense reimbursement.

    Please allow 7-10 business days to receive this in your mail.

    Please contact the claims department if you have any questions, at 866-887-7108 or at tinleg-info@tinleg.com, we are happy to help.

    We are sorry for the inconvenience and appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I rated them high because I got the insurance I wanted with ease. Yes, I would recommend them. I will purchase their insurance in the future.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was very happy with the process of purchasing the policy. I didn't expect to have to cancel the trip and file a claim, however, the filing process went well. My only comments is that it took about 5 weeks from the time I filed it for the claim to be paid, which seemed to be a long time, even though I provided complete documentation when I initially filed. Also, I was instructed to mail my documentation to an office.

    I intend to purchase the same policy when I rebook my trip and recommend it to others.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review.

    We are sorry there was a delay in receiving payment for your claim.

    Typically, the claims process can take anywhere from 30-45 days once we receive all requested documentation.
    This is standard for all our claims.

    Again, thank you for submitting your review and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My claim is handled by 7 corners and 2 months afterclaim docs were sentt they still have not paid me for trip interruption due to surgery abroad

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review of your claims experience.

    I apologize for the length of time it has taken to process your claim..

    The claims process can typically take 30-45 days once we receive all requested documentation.

    I can confirm the reason for the delay is because additional documentation is needed to complete the processing of your claim.

    I apologize for the lack of communication on our end throughout this process. One of our representatives from the claims department will contact you today with an update on your claim.

    Again, I am sorry for any inconvenience this has caused and we appreciate your feedback. This will help us streamline our claims processes.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Because Tin Leg was so helpful and patient when I had to get receipts from the Panamanian sources of service I received. The "ambulance" company took forever to get a receipt for me, and it even had errors in it, but with my explanation to TLL they accepted the receipt. The policy was very inclusive and gave me a feeling of security. Yes, I would certainly recommend TLL to anyone, especially for use in a foreign country, as the TLL people told me they have no trouble with receipts in Spanish, etc. Even before you asked my comments, I have sent a note of gratitude to TLL after the receipt of the check they sent to me.

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