Sales & Service Data

TOTAL SALES
35,125
Since 2014
MONTHLY SALES
1091
Average Monthly Sales Since 2014
REVIEWS
1,419
Since 2014
Overall Rating
4.55 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,125
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1008
  • 4 stars
    266
  • 3 stars
    102
  • 2 stars
    37
  • 1 star  
    6
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    cancelled trip because of medical emergency; your staff - Chelsey Crossland - helped us handle and expedite claim for total trip costs

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was very happy with how our interactions with Tin Leg went during our trip. I broke a bone in my foot, and the support and assistance was great. I had somewhat of a difficult time getting someone the first few calls to get assistance, but once we got a competent customer service representative, the service and responses were wonderful. Wesley Smith was incredible. He was prompt, thorough, and helpful in all of our interactions. He booked the flight upgrade for me, and he was clear and prompt in all of our communications. From letting us know what we needed to do to assisting us with getting our expenses reimbursed, we were happy with our service. Thank you. I will use the insurance again when we travel!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    After one month without any response I contacted them and was advised that I needed the medical statement signed by my physician. They also indicated my documentation from VBT was inadequate since it had the refund documented in pencil.

    I sent the additional documentation request to my MD and the VBT information to the ins 10/8/15 and awaiting their reply.

    I am awaiting the outcome for a rating.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My friend fell and broke her leg before we were scheduled to leave for Australia. Tin Leg was great I got my refund very fast I'm very satisfied and would suggest Tin Leg to anyone.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to medical issues. I submitted all the requested documentation by e-mail and received a full refund within 3 weeks for the amount claimed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I hesitate to give feedback since the Insurance Claim was received by you with all the asked for documentation on 5/13/15. I still have not received the insurance money despite several conversations with Kathy Haught reassuring me that my part of the process was complete.
    I will be happy to give feedback when I am paid.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
    2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
    I am pleased with service and have continued to use it.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The process to file a claim was somewhat cumbersome. It took two months and several phone calls to get the claim processed. The customer service representatives were very pleasant but each time we called they said that our situation needed to be reviewed by someone else. The claim was in regard to a cancelled flight due to mechanical reasons and missing the first day/night of a tour. I have no idea why this would be so difficult to process!

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I would actually my experience with Tin Leg during my trip as 0 stars but that option is not available. So far I would not recommend this policy to other travels but I have not filed the claim yet. Here are the reasons why. While I was on a trip to Israel I got very sick and per MD recommendation needed to go to the hospital for tests via taxi. Had used all of my cash to pay for the taxi because of all other medical expenses. Called Tin Leg for help getting cash (did not bring an ATM card). Only had a credit card. Finally got someone on the line. Explained my problem. Was put on hold for 20 min. Hung up and called back.. Got same person I had spoken to the first time. She told me she was sorry for the long wait. She was researching how to handle my problem. Asked me to give her my phone number at the hotel I was staying at so she could call me back as soon as she had a solution to my problem. That was on January 25, 2015. Today is February 28, 2015. I am still waiting for your representative to call me back. Sure glad I found another resource besides the insurance to help me. Wondering why I bought the insurance. Hope I don't get hassled when I file the claim.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more