Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
17,206
since 2013
Monthly Sales
998
average monthly sales since 2013
Reviews
669
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,319 policies sold - 277 average monthly sales over last 3 months - 14,519 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

17,206 policies sold
0.3% negative reviews

0.3% (52) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    439
  • 4 star
    119
  • 3 star
    59
  • 2 star
    27
  • 1 star
    25
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It is always a better experience if you do not have to use the insurance you purchase - actually, for both of us!

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.

    Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.

    We would never recommend Tin Leg.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I apologize for the frustration this has caused you. Your claim was denied because your trip was delayed prior to the scheduled departure date. Unfortunately, Trip Interruption and Travel Delay benefits are designed to provide coverage if your trip is interrupted after you start traveling. The only benefit that is available prior to leaving home for your trip is Trip Cancellation. I apologize, you would have needed to cancel your entire trip in order to qualify for this coverage.

    I am sorry we failed to clearly inform you of the status of your claim. When you called for an update on February 4th, your claim was in the final stage of review and the agent you spoke with could not see that it had been denied as of the 30th. We appreciate your feedback and will use it to streamline the claims process in the future.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When I was leaving I noticed the return date was wrong . I called and they corrected it.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When I called someome answered promtly and resolved my question. I would recommend this policy to someone eles.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very happy with my SquareMouth experience.

    I have already made a new insurance for my May 8 Holland America trip.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I am glad they finally paid the claim after sending for information at least two different times, which caused extra time for the refund. All information should have been in one request.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I liked that I could choose the coverage that was appropriate for my trip.

    You came recommended to me from a previous client of yours and I will surely recommend you to others and use you in the future. What I appreciated most was the timely manner you handled my claim. The reason for my clan was the death of my husband 6 days before our travel date. You handled everything professionally.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I got mugged in Montevideo and, of course, I didn't know if my health insurance or Square Mouth would cove a visit to the emergency room. My fault so I did without any medical assistance (I'm fine).

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Customer service was helpful in finding a plan to meet our needs.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel our trip because of an emergency illness. The processing of our claim was a little slow, but I was very satisfied with the results.. We received checks for 100% of our trip cost. I would use this company again and recommend to other travelers.

    Was this review helpful to you?
    0 out of 0 people found this review helpful