Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
15,426
since 2013
Monthly Sales
977
average monthly sales since 2013
Reviews
573
reviews since 2013
Overall Rating
4.37 out of 5
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4.54/5
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4.48/5
average on squaremouth 13,367 policies sold - 244 average monthly sales over last 3 months - 14,188 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.45 out of 5

15,426 policies sold
0.3% negative reviews

0.3% (44) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    378
  • 4 star
    102
  • 3 star
    49
  • 2 star
    23
  • 1 star
    21
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim forms were easy to complete. Claim was settled within
    9 days from submission to payment. I liked everything about this policy including the price. I would recommend this policy to other travelers.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I sent the claim form and police report by email nd received a Check two weeks later. No hassle, and simple and easy procedure. I highly recommend this company.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    My claim is still in process and it hasn't been resolved over three months later.

    Response Received
    Tin Leg
    Tin Leg
    Kasey Sanchez

    Thank you for submitting a review of Tin Leg.

    I am sorry for the frustration this has caused you. We acknowledge your claim was received on 11/18/14.

    Typically, the claims department will contact you within 5 -7 business days of receiving your documentation.

    I apologize we did not contact you in a timely manner.

    It can take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    Again, please accept our apologies for the frustration this has caused.

    Response Received December 2, 2014
    Squaremouth
    Brandi Morse

    Squaremouth has contacted this customer to discuss their claim and remind them of our Zero Complaint Guarantee.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We were extremely satisfied with the service.
    Thanks

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The customer service was very helpful. the representative directed me to the Claims department but also answer all my questions to the best of his ability. Pleased with the claim process

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    When I called customer assistance with questions about filing a claim, the first person I spoke with gave me very inaccurate information and was rude. With persistence and repeated calls, I was able to speak with someone who knew what she was talking about. After this the claim went smoothly. Were it not for the first person, I would give the claim process 5 stars. I will purchase travel insurance from Tin Leg for my next trip

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    TL has been very helpful most of the time.
    Being in the business of paying claims is not easy, I am sure, and there has to be checks and balances for fraud protection, but some of the paperwork requests were pretty onerous and very time consuming. We still have one request outstanding - months after submitting a claim because of the excessive (to my mind) paperwork requested.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I needed rabies shots when I returned from my vacation because of exposure to bat urine (long story - adventure travel). I called the customer hotline and they emailed the claim forms. It took a while to get all the out of pocket expenses finalized but when I sent my claim to Tin Leg they turned it around quickly and without fuss, paying the claim in full. Full marks for customer service, product choice and price.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    On 12/4/14 I foled an claim which to date has not been replied to or paid.
    To day I called and was informed that I need to complete a form which I have not received yet via e-mail. If this form was to be completed why wait till I call to check on the status of my claim.
    Please send the form, so that the claim can be settled.
    Christina Steenman

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I had to cancel because of an accident on my bicycle. Paperwork was signed for 11/12/14 and acknowledged by e-mail 11/17/14. Payment is supposed to be within 3 weeks.

    Review Updated 12/08/2014

    I am still waiting for payment.

    Response Received
    Tin Leg
    Tin Leg
    Kasey Sanchez

    Thank you for taking the time to provide us with feedback regarding your experience with Tin Leg.

    I apologize we have not contacted you in a timely manner to provide you with an update of your claim. We always aim to resolve any questions or concerns as soon as possible, and I understand we did not meet that expectation for your case.

    We have confirmed with our claims department that a check was sent to you on 12/31/2014, and this can take 7 - 10 business days to receive.

    Please call us if you have any further questions, we are delighted to assist you to ensure your claim is fully resolved. You can call us at 866-887-7108 or by email at tinleg-claims@tinleg.com.

    Thank you again for submitting your feedback and allowing us the opportunity to review and improve our processes.

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