Reviews, Sales, and Service Ratings for
Tin Leg

We planned an paid for a Seabourn cruise to So. East Asia, departing 2/14/17. On 1/11/17 my husband broke his leg, and two weeks later learned that he required surgery on torn ligaments and separated ankle bones, which caused the doctor to mandate that he could not go on the cruise. In the latter part of January, we filed a claim with Tin Leg, for $14,000.00 (to recover some, but not all costs of the trip that we were forced to cancel.)
The lady was nice on the phone...but we haven't heard any more about our claim since then. I should have asked how long it takes to process a claim, since it has been about 7 weeks since we filed. I will call and ask how the claim is proceeding.

What we found:
Your claim was received on 1/27/17 and there was a delay in processing your claim.

What we did about it:
A member of our claims team contacted you to confirm your claim was approved and checks were mailed out on 3/23/17.

The 24-hour service was amazing as I faced dropping everything to return to the US when my mother passed away. They were compassionate and efficient.

I goofed when completing the forms for buying insurance. I had the trip lasting from 2/15/17 to 3/25/17. When I called to correct the trip length (2/15/17 - 2/25/17, the person stated a supervisor would contact me as there may be a price change. When Ten Leg responded they stated there was no price change. I think there should have been a price reduction as the trip length was reduced by 1 month. The printing was small and I did not see the 3/25/17.

What We Found:
Your travel dates were updated after we received your request on 2/6/2017.

What We Did About It:
The premium for Tin Leg policies is calculated by the traveler's age and trip cost, not the length of the trip. This is why your premium did not decrease when you updated your travel dates.

All positive re dealing with Squaremouth. The customer service reps were very helpful as was the website. I do think the travel insurance could have been a bit cheaper though.

Everything went smoothly. No problems and no need to make a claim.

Prior to my trip the cost of the cruise was reduced substantially .I called Tin Leg to see if I could get the ins. cost reduced. After the agent research the possibility I was given the requested reduction in costs.

I filed a claim January 13th before my trip. I had to cancel because of illness. I filed all of the necessary forms, etc.. It is February 25th and and I am still waiting for this to be resolved......not happy.

What We Found:
Your claim form was received on 1/19/17. Additional information was requested from your physician.

What We Did About It:
An agent contacted you today with an update and we are following up with your physician for the records.

Squaremouth.com made it easy to compare policies. For my trip, Tinleg was easy to work with and had the best value for what I wanted (high emergency medical and evacuation coverage). I have used Tinleg before after going through Squaremouth.com. However, I have never had to make a claim, so I don't know if they actually provide good insurance. I would strongly recommend relying on reviews of people who have filed a claim rather than people who found the buying experience good but have never filed a claim.