Reviews, Sales, and Service Ratings for
Tin Leg

I felt that I got a fair price for the coverage that I wanted. I'm glad that I didn't need to use the insurance.

I called prior to departure to clarify something with a rep. That went smoothly. The policy appears to be good value, however our trip went well and we did not have to file a claim.

Tin Leg allows me to compare insurance plans/companies for rates and items covered. I called an agent for more clarification and it was helpful. I received my policy documents on line immediately. Luckily, I didn't need to file a claim. I also liked that companies who do not respond to complaints or resolve them satisfactorily are no longer included in Tin Leg's list. I read the customer reviews on Tin Leg and they were helpful. Nice to know Tin Leg also responds to the customer when a complaint is filed.

Easy to work with and good competitive prices

I think having the policy was worthwhile and appreciated the security of knowing I was covered during my trip.

Contacted them to file claim 2 weeks ago. They have not yet contacted us back to continue claims process.

What We Found:
Your claim was reported on 10/13/16 while you were still traveling. A claims agent contacted you on 10/28/16 to request a claim interview.

What We Did About It:
A claims agent contacted you today to conduct a claim interview and a claim form was sent.

I purchased a travel policy in mid July, after much researching and reviewing various policy offerings. Several weeks after the purchase, my husband went for an annual Dr. checkup. When he mentioned a tingling sensation in his leg, the Dr. ordered an MRI which showed a cyst on the spine. My husband could not get an appointment with a specialist until what was to be the day before our departure. Because we did not know what the Dr. would say at that future visit, we sadly decided to cancel the much anticipated trip. We notified Tin Leg in late July and it is now November. TinLeg continues to tell us they are ordering medical records for Dr. visits prior to the MRI in an effort to find some basis for denying our claim. Apparently Tin Leg is trying to find some medical information that indicates that my husband was not "travel -worthy" at the time we purchased the policy. At no time until the MRI was there any basis for our concern about traveling. We are still waiting for Tin Leg to chase rabbits while denying our claim.

What We found:
Your husband's policy does not include Pre-existing Medical coverage. Additional information was requested from your husband's primary physician to confirm he was stable when he purchased insurance. This is a standard procedure when the claim results from a medical condition.

What We Did About It:
A claims agent contacted you with a claim update.

Fractured foot a week before my spouse and I were scheduled to go on a cruise. Sent in all the paperwork as requested by Tin Leg customer service rep. We were kept informed of claim status with a weekly email. Claim was settled very promptly and we were reimbursed for what we claimed. We would use Tin Leg again and we would recommend them to others based on our positive experience.

Tin Leg handled my claim in the best manner possible. I initially contacted them from Portugal after falling and hurting my ankle. Fortunately, nothing was broken but I had torn ligaments in my ankle and foot. A telephone interview took place after we returned home and I e-mailed copies of my receipts to the claim representative. Filing the claim was very simple. Tin Leg reimbursed me promptly for my hospital visit and for my prescription. Great customer service as promised!!!!

Had to cancel due to death in the family However, the cruise line allowed us to rebook the trip. when we informed the insurance company, they transferred the insurance to the new trip and sent us a rebate for the difference since it was a shorter cheaper cruise. Pleasant surprise.