Reviews, Sales, and Service Ratings for
Tin Leg

Purchased peace of mind and that's what we got. All went smoothly.

Unfortunately,, one of our travel companions was injured and was unable to travel. We had to cancel our travel plans. Fortunately, the policy we purchased covered such a situation. I have been dealing with Kasey Krueger, a claims rep at Tin Leg. She has been very polite and seems competent at what she does. No reimbursement yet but the documentation Tin Leg required was submitted recently.

Looking forward to a satisfactory resolution of my simple and straightforward claim for travel delay and subsequent loss of time at destination and what I paid for an expensive hotel night I could not use.

Easy to navigate options.
Covered everything we needed and wanted.

No comment until claim is settled

Thank you for providing peace of mind.

Excellent experience, again.

During my recent trip, the expedition ship that I was traveling on was unable to clear customs in Russia in the city of Provideniya. It was not clear how long this delay would last. Concerned that I may be delayed and unable to make my return flights, I contacted Square Mouth to inquire if I could get help in rebooking my flight if needed and if I would continue to be convert by my policy, if my trip was extended. I indicated in my email, that I did not have access to any phone service. I am delighted to report that within hours, I received a personal email from Brandi Morse, Claims Director, indicating that I would received help if needed and indeed my policy would be extended for up to 9 days. Brandi further clarified my benefits and the process I would need to follow, if indicated. Due to a lack of email, I was unable to further contact Brandi. When I finally did get to my email, there was an email from Brandi asking if I did require assistance. I was thrilled to share with her that I did not. I found her personal email very comforting and the level of service, exemplary. Other passengers did not receive the same level of service from their respective travel insurance companies. As I prepare to book my next vacation, I will definitely get another Squaremouth plan.

I was told before taking my trip that a portion of my trip would be refunded to me as my travel partner had to cancel due to medical reasons. It has now been 5 days since submitting my claim, and I am told it will be another week before it may be approved. It seems lengthy as it was allegedly approved prior to my leaving.

Thank you for submitting a review of Tin Leg.

I apologize for any frustration this has caused you. We acknowledge your claim was received on 9/26/2016.

Typically, we aim to process all claims within 10 business days of receiving all requested documentation.

On 9/5/2016 your claim was approved for payment.

Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 844-240-1233.

So far, so good. Easy to get policy at reasonable price. Customer service has been great. Will use for next trip.
Ted