Reviews, Sales, and Service Ratings for
Tin Leg

After receiving the wrong claim forms, I contacted Squaremouth again after returning home, and promptly received the appropriate forms.

I had originally had my husband (who was not traveling with me) make contact, and he may have erred in requesting the appropriate forms.

There was no support or assistance provided when I was sick and needed transport from a tented safari camp to a city hospital.
Your service was awful. Claim was paid slowly and partially declined with no information on why or how to re-submit.

Very prompt, great service!

This was my second claim. I had to cancel two cruises that were booked very close together for the time of departure. My wife had to go to the hospital and I had to file two claims within two months of each other. Tin Leg paid both claims and with no hassle! Squaremouth and Tin Leg are wonderful! You will not go wrong with Squaremouth or Tin Leg!

I did file a claim and it was handled well. The only issue was locational lack of communication for length of time before representative responded to my email. Overall, the policy was authentic and we received our refund of our trip cost in a timely manner. Thank you

When I decided to file a claim, I called and did not find it to be a great experience...very long wait time that's why I didn't give you 5 ⭐️

Claim process was relatively easy. Claim was processed in a timely manner and was paid in full.

My experience with Tin Leg was outstanding. I had a claim for medical treatment on the ship. All I had to do was send them a copy of my account which showed the charges and a copy of the doctor's statement and I received payment in a very timely manner. I would highly recommend this policy to anyone traveling.

Feedback was slow. Claim was handed off to another handler. The handlers email indicated I needed to fill out more forms but after asking via email I was told this was not required. The claim was paid in full, however no communication was provided. It would be nice to be kept informed during the process.

I was very impressed with them. The info they requested was exactly what I would expect them to need for resolving the claim. They responded quickly and efficiently with checks for the amount requested. The only thing I'd suggest is that somewhere someone should clarify how one should work with the airlines to get what was needed. I figured it out, but that process was not as easy as it could be.