Reviews, Sales, and Service Ratings for
Tin Leg

Fairly straight forward. Expensive!

Seemed like a very comprehensive policy that not only covered cost of trip but gave me medical insurance and coverage for my trek

on the whole was happy to deal with square mouth. Will use again

Hello.
My interaction with Tin Leg was purely through the online claim process. I initiated the claim on November 19, 2023. On November 20th, I received an acknowledgement of the claim's initial submission. I then received a follow up email that the claim had been transferred to Battleface on November 20th and that I would be receiving a "claim form" from Battleface.

I have not received a form from Battleface, though I did receive an email which I did not fully understand. I responded to that email with information regarding ADDITIONAL TRAVEL DELAY information. I remain unsure if the complications of my return travel are fully understood by the adjuster who may be assigned to my claim.

Kind Regards,
Rachel

Hello

Thank you for bringing this to our attention, we apologize for the confusion throughout the claims process. I have notified our claims team of your situation. They are reaching out to battleface to request an update regarding your claim.

We apologize again for the frustration you have experienced.

I had an accident six days before trip (head injury, broken rib, sprained ankle) and my husband and I were unable to go on cruise. I submitted all medical paperwork from hospital and follow up from doctor as well as all cruise information from carnival. Tin Leg is still refusing to reimburse and keep asking for additional information that has already been sent. We’ve used Tin Leg several times but have never had to file a claim. I’m so frustrated with trying to recover and dealing with them.

Hi Carroll

Thank you for bringing this to our attention, I apologize for the frustration you have experienced throughout the claims process. I have spoken with our claims team for an update on your situation. I understand that you have submitted the supporting documentation for your claim, and our team is reviewing the documentation to make a determination on your claim.

Thank you for your patience, and I apologize again for the lengthy experience and frustration.

After this experience, I see no need for trip insurance. I experienced trip delays for 1. medical evacuation of travelling companion (but our flights weren't purchased on same transaction, 2. trip further delay due to hurricane, and inability to use a prepaid hotel (deposit not refunded - which should have been covered but was denied) 3. further delay due to baggage loss by airline (United Airlines came through on that one)...and all of this caused additional travel expenses by bus that weren't covered under the policy.

I need to reopen claim 53-TLG-B49-B324A

It was a pleasure working with Tinleg and I would definitely use your protection again.

We changed our plans to not go to Egypt from Istanbul due to the fighting in Gaza and were told we could not submit a claim because there wasn’t any terrorist activity in nearby Egypt. That is ridiculous! We won’t be getting trip insurance through Squaremouth again and will tell all about our experience.