Reviews, Sales, and Service Ratings for
Tin Leg

I purchased cancel for any reason option trip insurance and was not able to travel. My claim was received at Square Mouth on 23 January. I inquired about status on Saturday,31 January, and left my name and phone #. I have not received a call back and intend to call again today.

Purchasing the policy was clear cut and efficient. I spoke to customer service about a couple of questions before purchasing and found that person to be helpful and knowledgeable.

I got under 50% of my medical bills reimbursed (210 out of 500+).
I got rejected the first time, for a reason which wasn't true, re-submitted my claim and got it accepted.
Never got notified of the rejection, so I had to call to get the case re-opened.
The second case got stalled at a step, so I had to call to follow up again.

And I'm still waiting to get my claim cheque. So really it's still unfulfilled.

Whole process felt like, and still feels like you're trying to **** over the customer.

We were given several non-working phone numbers, and it took a long time to get assistance when we needed it. Once we managed to supply the required documentation (not so easy when you're in a foreign hospital) our return air trip was arranged quickly. We were given flight times via phone but we weren't provided the ticket number, which almost caused us to be denied boarding.

Then back home, I filled out the medical payment forms (based on customer service discussion and instructions.) It showed that a check (in euros) should be sent to the foreign hospital, but instead of what was promised, the check was sent to me in US$ instead.

Nothing had Been done since out initial claim. No contact what so ever. Barbara

The service representative said a status letter was sent 1/5/15 which I did not receive.

My wife had to go to an emergency clinic in Hanoi Vietnam on Jan 12. Contacting Tin Leg from Vietnam was difficult becAuse neither email or 800# would work. I finally had our hotel concierge place a call for me. The customer service rep was courteous but no one ever called back to see if we were ok or whether they could help us with a claim. Experience with another travel insurance company a few years ago was better as they followed up continually until we had arrived back home. I am currently requesting a denial of coverage from Medicare for proof that we have a legitimate claim and then will have to,process it through Wellmark BC BS to see if they will cover the $1000+ emergency clinic services. That may take several weeks or longer.

Highly rated. Liked the comprehensive aspect. Would recommend. Seemed awfully expensive. Enquiry regarding increasing coverage slightly for additional three days was handled promptly, but cost way too much.

I will know more after I make my claim. So far they have been helpful. I am gathering my documents and will let you know when my claim is processed.

The experience of enrolling online was fine. I had one question which was quickly answered by customer service. Fortunately, I did not need to file a claim which is how it should be. The only issue I see is Square Mouth owning certain of the insurance carriers that it offers. Recommending companies that you own can be a bit dicey. But again, I had no issues on my trip and no reason to file a claim.

So far I have good experience with Tin Leg. Especially when I all the customer service always I get someone to answer me. I am yet to file a claim. Will provide more feedback once my claim is processed.