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Would use again
Great experience. We had to cancel our Cruise due to an illness of my wife 8 days before our scheduled departure. Tin Leg was very responsive and the claim process was clear and professionally handled at every step. I was expecting a lot of red tape in the process, but was pleasantly surprised that upon the day after the submission of our doctor's statement and our submission of prepaid non-refundable expense documentation, our claim was approved. I was very impressed with the whole Tin Leg process from beginning to end. I highly recommend Tin Leg for insuring your travel experience.
Customer service during purchase was very helpful
i had additional questions and talked to a Supervisor who then completed my purchase saving me from being switched around to different people
I will use you for y next trip,,,Your customer service is wonderful
Great explanation and information regarding coverage options.
I am very satisfied with how easy it was to file the claim, and how quickly it was settled. I will definitely be using SquareMouth in the future.
Tin Leg was amazing. My husband became very ill and was hospitalized a few days before the start of our trip. I contacted Tin Leg customer service and explained my husband was critically ill. I said I was in no position to deal with anything, but wanted to let them know I would be filing a claim in the future. They were very compassionate and said all was good and to get back to them when the time was good. When I was able to talk, I was asked a few questions in the interview, asked to email a few receipts, and a few hours later I received an email that my check had been sent. I will definitely be using Tin Leg when we are able to rebook.
Excellent tool for travelers.
Very professional, easy to deal with.
Tin Leg is a very reliable company.I have always found their rates and benefits to be excellent .
Very easy to work with.
24hr service was most helpful and reassuring, presenting me with options and medical addresses in the event my condition would not resolve itself while on travel in Spain.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more