Tin Leg
Overall Rating 4.56 out of 5
Overall Rating 4.56 out of 5 4,290 Reviews Since 2014

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 21, 2024
    Michael from MN Verified Squaremouth Customer

    We had to cancel our trip prior to departure due to a serious illness. Tin Leg Insurance company was easy to work with and timely with responses. After gathering the appropriate documents, they fully refunded our trip.

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    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 21, 2024
    James from NY Verified Squaremouth Customer

    Having a WhatsApp number, in case of an emergency, when traveling internationally is a must and you do not have one.

    Response From:
    Tin Leg
    Tin Leg:
    Chrissy Valdez
    Response Received:
    October 23, 2024

    Thank you for your feedback. We completely understand the importance of having reliable communication options during an emergency, especially when traveling internationally.

    We want to clarify that our emergency assistance team is available 24/7 to assist with any urgent situations. They can be reached through several channels, including WhatsApp, and also accept collect calls to ensure you can always get the help you need, no matter where you are.

    Upon reviewing our records, we did not find any emergency assistance cases opened under your policy during your trip. If you encountered any issues that weren’t addressed, we encourage you to reach out directly so we can look into it and make sure your concerns are resolved.

    Thank you again for choosing us, and we hope to better serve you in the future.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    October 21, 2024
    tomelia from FL Verified Squaremouth Customer

    Purchasing tin leg was great. Now that I have had to cancel my cruise I’ll let you know how it ends :)

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 20, 2024
    Nora from FL Verified Squaremouth Customer

    My injury occurred in a small town in Spain, I have provided as much documentation as I have available but it seems they need more. It’s been difficult and time consuming to get through the process.

    Response From:
    Tin Leg
    Tin Leg:
    Chrissy Valdez
    Response Received:
    October 30, 2024

    Thank you for sharing your experience with us. We understand that handling a claim from abroad, especially in a small town, can be challenging, and we apologize for any frustration caused by the documentation requirements.

    Our team reviews each claim as thoroughly as possible, and since travel insurance is a highly regulated industry, we must obtain certain documentation to proceed with a claim decision. On October 21st, we shared a list of the additional documents needed by email, and we’re here to assist if you have any questions about gathering them.

    If there's anything we can do to help make this process easier or clarify what’s needed, please don’t hesitate to reach out to our team. Thank you for your patience and for working with us to resolve this.

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    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    October 19, 2024
    Aneisha from SC Verified Squaremouth Customer

    Easy to purchase .Coverage was easy to understand. No need to file a claim

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    October 18, 2024
    Wendy from NY Verified Squaremouth Customer

    I won't be filing a claim, although Delta did delay my outgoing flight two hours (left 2am from JFK for Reykjavik) which was an exhausting way to start my trip. I will never flty with an airline that offers just one flight daily!

    That being said, my pre-departure experience with Tin Leg was great. The customer service rep helped me sort through the many coverage options and select the right policy. I had peace of mind, felt prepared to take on rugged Iceland and had no other issues than jet lag.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 17, 2024
    George from NH Verified Squaremouth Customer

    Timely and professional service

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 17, 2024
    Robbin from GA Verified Squaremouth Customer

    Tin Leg offered a great package that met my travel needs and requirements. The policy was easy to understand.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    October 15, 2024
    Melissa from PA Verified Squaremouth Customer

    I called to adjust the amount to be covered after buying our plane tickets and the customer service representative was incredily helpful!
    I had to adjust two policies and it was so easy - really appreciated the help.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 14, 2024
    Howard from FL Verified Squaremouth Customer

    Easy and understandable

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    0 out of 1 people found this review helpful