0.1% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3139
4 stars
742
3 stars
251
2 stars
89
1 star
69
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
245,989
Since 2014
MONTHLY SALES
4779
Average Monthly Sales Since 2014
REVIEWS
4,290
Since 2014
Overall Rating
4.56 out of 5
Overall Rating 4.56 out of 5
4,290 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
We had to cancel our trip prior to departure due to a serious illness. Tin Leg Insurance company was easy to work with and timely with responses. After gathering the appropriate documents, they fully refunded our trip.
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3 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
October 21, 2024
James from NY
Verified Squaremouth Customer
Having a WhatsApp number, in case of an emergency, when traveling internationally is a must and you do not have one.
Response From:
Tin Leg:
Chrissy Valdez
Response Received:
October 23, 2024
Thank you for your feedback. We completely understand the importance of having reliable communication options during an emergency, especially when traveling internationally.
We want to clarify that our emergency assistance team is available 24/7 to assist with any urgent situations. They can be reached through several channels, including WhatsApp, and also accept collect calls to ensure you can always get the help you need, no matter where you are.
Upon reviewing our records, we did not find any emergency assistance cases opened under your policy during your trip. If you encountered any issues that weren’t addressed, we encourage you to reach out directly so we can look into it and make sure your concerns are resolved.
Thank you again for choosing us, and we hope to better serve you in the future.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
October 21, 2024
tomelia from FL
Verified Squaremouth Customer
Purchasing tin leg was great. Now that I have had to cancel my cruise I’ll let you know how it ends :)
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0 out of 1 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
October 20, 2024
Nora from FL
Verified Squaremouth Customer
My injury occurred in a small town in Spain, I have provided as much documentation as I have available but it seems they need more. It’s been difficult and time consuming to get through the process.
Response From:
Tin Leg:
Chrissy Valdez
Response Received:
October 30, 2024
Thank you for sharing your experience with us. We understand that handling a claim from abroad, especially in a small town, can be challenging, and we apologize for any frustration caused by the documentation requirements.
Our team reviews each claim as thoroughly as possible, and since travel insurance is a highly regulated industry, we must obtain certain documentation to proceed with a claim decision. On October 21st, we shared a list of the additional documents needed by email, and we’re here to assist if you have any questions about gathering them.
If there's anything we can do to help make this process easier or clarify what’s needed, please don’t hesitate to reach out to our team. Thank you for your patience and for working with us to resolve this.
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7 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
October 19, 2024
Aneisha from SC
Verified Squaremouth Customer
Easy to purchase .Coverage was easy to understand. No need to file a claim
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
October 18, 2024
Wendy from NY
Verified Squaremouth Customer
I won't be filing a claim, although Delta did delay my outgoing flight two hours (left 2am from JFK for Reykjavik) which was an exhausting way to start my trip. I will never flty with an airline that offers just one flight daily!
That being said, my pre-departure experience with Tin Leg was great. The customer service rep helped me sort through the many coverage options and select the right policy. I had peace of mind, felt prepared to take on rugged Iceland and had no other issues than jet lag.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 17, 2024
George from NH
Verified Squaremouth Customer
Timely and professional service
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 17, 2024
Robbin from GA
Verified Squaremouth Customer
Tin Leg offered a great package that met my travel needs and requirements. The policy was easy to understand.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
October 15, 2024
Melissa from PA
Verified Squaremouth Customer
I called to adjust the amount to be covered after buying our plane tickets and the customer service representative was incredily helpful!
I had to adjust two policies and it was so easy - really appreciated the help.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 14, 2024
Howard from FL
Verified Squaremouth Customer
Easy and understandable
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0 out of 1 people found this review helpful