Sales & Service Data

TOTAL SALES
75,911
Since 2014
MONTHLY SALES
1735
Average Monthly Sales Since 2014
REVIEWS
2,366
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

75,911
policies sold

0.1%
negative reviews

0.1% (64) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    1751
  • 4 stars
    411
  • 3 stars
    140
  • 2 stars
    48
  • 1 star  
    16
Top Providers
Tin Leg
4.6/5
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4.52/5
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4.45/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip due to a medical issue. Tin Leg was very easy to deal with and told us exactly what we needed to submit for the claim...proof of purchase, proof of cancellation, and a medical form completed by our physician. We had our check one week after submission. Highly recommend this company and will use them in the future.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was in Iguazu Falls, Argentina. The Spanish only speaking taxi driver set out on the 20 minute drive to the airport. The only road to the national park and the airport was blocked by 600 angry protesters. They were protesting a food tax from their government we heard later. Well, I didn't need to understand Spanish
    to see the tension and watched the angry people trying to get thru the barriers with their suitcases. Getting thru was not working. So we went back to our hotel and stayed another night. I tried repeatedly to contact the 24 hour assistance number and finally got someone who was helpful. I buy trip insurance trip after trip and this will be the first time I will make a claim. Fortunately, it was a 24 hour strike and the two groups had a meeting scheduled to figure this out. My only extra cost was another one way ticket to Buenos Aires as the airline did not honor the strike reason.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    We have used Tin leg several times as we feel we get good coverage for the money if we should need it. We have never had to file a claim so cannot comment on that process.
    We will use Tin Leg again.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Great web site. Really helpful in finding and purchasing the right policy. Customer service in providing info after purchase.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Very professional, prompt, and fair response

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Prior to taking trip I called to explore making changes (adding two days); I did not receive necessary help needed to accommodate this goal as I was pretty much directed to do it on my own. I thought this would've been area in which Insurance could've been instrumental in getting this done.

    Thankfully I did not suffer lost luggage nor become ill therefore Im unable to comment on those areas.

    Response From:
    Tin Leg
    Tin Leg:
    Steven
    Response Received:

    Hi Marva,

    I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was very satisfied Re: initial telephone interaction with Rep.- applying & purchasing a
    travel insurance policy. Since I did not submit a claim I cannot provide an opinion on
    how I might have experienced that process.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    The service provided by their representative was thorough, helpful and reassuring. I very much appreciated the ease of purchase. The policy provided was exactly what I needed to reassure me while out of the United States. Fortunately I did not need to use the insurance I acquired but I felt confident in the policy I purchased if that occasion arose. Thank you.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    An excellent resource for obtaining travel insurance

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I thought I was going to have to make a claim but ultimately did not have to. Although I did not go thru the claim process, my contact with Tin leg was great...very professional and prompt service. Thank you!

    Was this review helpful to you?

    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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