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We had to cancel our trip due to a medical issue. Tin Leg was very easy to deal with and told us exactly what we needed to submit for the claim...proof of purchase, proof of cancellation, and a medical form completed by our physician. We had our check one week after submission. Highly recommend this company and will use them in the future.
I was in Iguazu Falls, Argentina. The Spanish only speaking taxi driver set out on the 20 minute drive to the airport. The only road to the national park and the airport was blocked by 600 angry protesters. They were protesting a food tax from their government we heard later. Well, I didn't need to understand Spanish
to see the tension and watched the angry people trying to get thru the barriers with their suitcases. Getting thru was not working. So we went back to our hotel and stayed another night. I tried repeatedly to contact the 24 hour assistance number and finally got someone who was helpful. I buy trip insurance trip after trip and this will be the first time I will make a claim. Fortunately, it was a 24 hour strike and the two groups had a meeting scheduled to figure this out. My only extra cost was another one way ticket to Buenos Aires as the airline did not honor the strike reason.
We have used Tin leg several times as we feel we get good coverage for the money if we should need it. We have never had to file a claim so cannot comment on that process.
We will use Tin Leg again.
Great web site. Really helpful in finding and purchasing the right policy. Customer service in providing info after purchase.
Very professional, prompt, and fair response
Prior to taking trip I called to explore making changes (adding two days); I did not receive necessary help needed to accommodate this goal as I was pretty much directed to do it on my own. I thought this would've been area in which Insurance could've been instrumental in getting this done.
Thankfully I did not suffer lost luggage nor become ill therefore Im unable to comment on those areas.
I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.
If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
I was very satisfied Re: initial telephone interaction with Rep.- applying & purchasing a
travel insurance policy. Since I did not submit a claim I cannot provide an opinion on
how I might have experienced that process.
The service provided by their representative was thorough, helpful and reassuring. I very much appreciated the ease of purchase. The policy provided was exactly what I needed to reassure me while out of the United States. Fortunately I did not need to use the insurance I acquired but I felt confident in the policy I purchased if that occasion arose. Thank you.
An excellent resource for obtaining travel insurance
I thought I was going to have to make a claim but ultimately did not have to. Although I did not go thru the claim process, my contact with Tin leg was great...very professional and prompt service. Thank you!
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
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$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more