Sales & Service Data

TOTAL SALES
77,803
Since 2014
MONTHLY SALES
1175
Average Monthly Sales Since 2014
REVIEWS
2,465
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

77,803
policies sold

0.1%
negative reviews

0.1% (66) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1836
  • 4 stars
    421
  • 3 stars
    142
  • 2 stars
    48
  • 1 star  
    18
Top Providers
Tin Leg
4.61/5
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4.52/5
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4.46/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Would use again

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Great experience. We had to cancel our Cruise due to an illness of my wife 8 days before our scheduled departure. Tin Leg was very responsive and the claim process was clear and professionally handled at every step. I was expecting a lot of red tape in the process, but was pleasantly surprised that upon the day after the submission of our doctor's statement and our submission of prepaid non-refundable expense documentation, our claim was approved. I was very impressed with the whole Tin Leg process from beginning to end. I highly recommend Tin Leg for insuring your travel experience.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Customer service during purchase was very helpful
    i had additional questions and talked to a Supervisor who then completed my purchase saving me from being switched around to different people
    much appreciated!
    I will use you for y next trip,,,Your customer service is wonderful

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Great explanation and information regarding coverage options.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I am very satisfied with how easy it was to file the claim, and how quickly it was settled. I will definitely be using SquareMouth in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg was amazing. My husband became very ill and was hospitalized a few days before the start of our trip. I contacted Tin Leg customer service and explained my husband was critically ill. I said I was in no position to deal with anything, but wanted to let them know I would be filing a claim in the future. They were very compassionate and said all was good and to get back to them when the time was good. When I was able to talk, I was asked a few questions in the interview, asked to email a few receipts, and a few hours later I received an email that my check had been sent. I will definitely be using Tin Leg when we are able to rebook.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Excellent tool for travelers.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Very professional, easy to deal with.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg is a very reliable company.I have always found their rates and benefits to be excellent .
    Very easy to work with.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    24hr service was most helpful and reassuring, presenting me with options and medical addresses in the event my condition would not resolve itself while on travel in Spain.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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