Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
15,448
since 2013
Monthly Sales
980
average monthly sales since 2013
Reviews
574
reviews since 2013
Overall Rating
4.37 out of 5
Top Providers
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4.54/5
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4.48/5
average on squaremouth 13,376 policies sold - 245 average monthly sales over last 3 months - 14,190 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.45 out of 5

15,448 policies sold
0.3% negative reviews

0.3% (44) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    379
  • 4 star
    102
  • 3 star
    49
  • 2 star
    23
  • 1 star
    21
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I will be sending the information about my claim as soon as I have everything together
    Charlotte Luttman
    XXX-XXX-XXXX

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    1 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    We made no claim so can't comment on the quality of coverage or service.

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    2 out of 35 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During our 2 months in Africa, I was glad to feel adequately insured, and even more glad to not need to file a claim.

    Obviously, the most meaningful reviews come from those who do file claims, and that sometimes that seems to get hidden behind by the superficial comments concerning "how was your sign-up experience?"

    Overall, I am a strong SquareMouth supporter.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    First time purchasing travel insurance. Felt Tin Leg made it easy, and Square Mouth offered the plan I wanted for a competitive price. Will considered using them again the next time I travel.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We just returned from the trip. We did experience a delay on thee return leg of the trip due to the winter storms in the New York area and are filing a claim. So far the process has been smooth.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    N/a

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The rates were very good and the coverage for what I needed was also excellent.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Very long to pay claim + their support people do not follow through ... Very poor

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for your review.

    I apologize you had a negative experience while processing your claim. I am also sorry that it took us so long to provide you with a claim status.

    We should have informed you right away of what was needed to process your claim and we did not. Your concerns have been addressed and additional training has been provided to our agents.

    Thank you for your feedback and again we apologize for the inconvenience.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It is always a better experience if you do not have to use the insurance you purchase - actually, for both of us!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.

    Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.

    We would never recommend Tin Leg.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I apologize for the frustration this has caused you. Your claim was denied because your trip was delayed prior to the scheduled departure date. Unfortunately, Trip Interruption and Travel Delay benefits are designed to provide coverage if your trip is interrupted after you start traveling. The only benefit that is available prior to leaving home for your trip is Trip Cancellation. I apologize, you would have needed to cancel your entire trip in order to qualify for this coverage.

    I am sorry we failed to clearly inform you of the status of your claim. When you called for an update on February 4th, your claim was in the final stage of review and the agent you spoke with could not see that it had been denied as of the 30th. We appreciate your feedback and will use it to streamline the claims process in the future.

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    0 out of 0 people found this review helpful