Reviews, Sales, and Service Ratings for
Tin Leg

They requested data that i did not have. They wanted to know the cost and terms of the air fare. The air fare was part of the total cruise package and not itemized.

I was very glad to have my trip cancellation policy—glad also that I didn’t need it. I realized (after purchasing the policy) that I the policy had very limited coverage for the situation where I would be unable to return home due to testing positive for covid. It’s advertised as a Covid policy. Really a covid policy should cover this possibility—since a 2week quarantine in a foreign country could be seriously expensive! Fortunately I didn’t end up needing this coverage.

I looked at the reviews for this policy for Covid coverage on Forbes site. This seemed to be the top choice, however I wish I would have looked at the fine details in regards to coverage of hotel. As not all of my hotel will be covered nor any of my meals during my quarantine.

Swoop Patagonia, our provider, reimbursed us most of our money. The trip was canceled by the ship operator two days prior to out trip to Antarctica. So, that is the portion they reimbursed. I do not know if your insurance reimburses for other expenses on the way down there. We went from Dallas Texas to Tierra del Fuego and it was not cheap getting there. We spent over $1800 on hotel bills alone. Let me know if you cover things like that.

Quick and easy. No claim.

I cannot get anyone at Tin Leg to answer the telephone. I sit on hold for hours and then finally get cut off. I cannot get any response from Tin Leg to my recent emails.

Hello

I apologize that we were not responsive when you attempted to contact us. Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.

If you still have any questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

We were unable to go on our trip due to our daughter getting Covid and son Influenza A. Due to the Dr. offices all being extremely busy and overwhelmed, we were unable to get a Drs note, even though we had the positive test. When we contacted Tin Leg, they said we had to have a Drs note to get the insurance and a positive covid test is not sufficient even though there are CDC regulations stating you can't travel if you are positive covid.

As always it was easy to purchase insurance and gave Us complete peace of mind.

So far the customer support has been awesome. I purchased my policy pre-covid and when covid hit and cancelled my trip Tin Leg allowed me to transfer the policy to the following year. Unfortunately, this year I was on my way and already had travelled to the departure point for Antarctica however the night before departure we found out covid was on the ship and the trip was interrupted. So far the claims people have been very quick and efficient in responding. I am still awaiting the final result but it has been 5 stars all the way to this point.

Wish that had had 24/7 customer svc. Website great for making changes. Great reps