Reviews, Sales, and Service Ratings for
Tin Leg

My trip was postponed twice and both times we were able to extend the trip insurance. Tin Leg was very accommodating and we were very assured that our investment in the trip was secure.

I filed a claim with with Tin Leg. The claim was transferred to Broadspire. I uploaded the documentation over 3 weeks ago and have not heard anything from the. I have called customer service and have not received any callback.

Only Short waiting time to call customer service. I needed some clarification about COVID coverage, which they clearly explained.

Sadly, no, I was not able to take my trip as planned. Omicron reared its ugly head and the operator of the cruise was forced to cancel the cruise portion of the trip. I have been working with Jody at Tin Leg, who has been absolutely wonderful.

I was able to re-book my trip for next year and Jody assured me that my insurance premium was rolled over for my 2023 trip. I have found that dealing with Squaremouth (Tin Leg) has be more than satisfactory. I'll definitely be using you for future travel as well as the resumption of this, long-awaited, trip to Antarctica.

i have been tryng to file a claim for 3 days now and cannot get anyone to call me back!

The squaremouth site was very accessible and allowed incredibly useful comparisons among the different travel insurance options. Highly recommended.

My experience post filing a claim has been a one star. Tin Leg rejected the claim we filed and for the past week I have been trying to get to talk to someone at Tin Leg to understand why. I have made phone calls and sent an email. The response has been terrible. This is the worst experience with the company I have ever experienced. My wife and I travel a fair amount and Tin Leg has been our go to company. We have praised them publicly among our friends. But a after this experience we will probably be looking for a new company. We are so disappointed.

had to cancel my trips twice, they agreed to change my insurance period thanks!!!!

Our claim was pushed over to Broadspire for reasons not disclosed to me. I’ve tried to file my claim and can already see the difficulties to resolve my claim! For example; I tried submitting the first seven pages required and was unable due to “file larger than 5Mb”.

My trip was canceled and I received a full refund from my cruise line and airline. I contacted Tinleg to notify them of the cancellation and request a refund. Tinleg offered to allow me to use my policy for a future trip within two years of the original trip as long as I had no intention to file a claim. I felt this was reasonable due to the terms of the contract. Tinleg made it clear that this was not their obligation, but they understood the situation and were willing to compromise. I fully respect their decision and will make use of their time extension offer.