Reviews, Sales, and Service Ratings for
Tin Leg

Quick and easy. No claim.

I cannot get anyone at Tin Leg to answer the telephone. I sit on hold for hours and then finally get cut off. I cannot get any response from Tin Leg to my recent emails.

Hello

I apologize that we were not responsive when you attempted to contact us. Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.

If you still have any questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

We were unable to go on our trip due to our daughter getting Covid and son Influenza A. Due to the Dr. offices all being extremely busy and overwhelmed, we were unable to get a Drs note, even though we had the positive test. When we contacted Tin Leg, they said we had to have a Drs note to get the insurance and a positive covid test is not sufficient even though there are CDC regulations stating you can't travel if you are positive covid.

As always it was easy to purchase insurance and gave Us complete peace of mind.

So far the customer support has been awesome. I purchased my policy pre-covid and when covid hit and cancelled my trip Tin Leg allowed me to transfer the policy to the following year. Unfortunately, this year I was on my way and already had travelled to the departure point for Antarctica however the night before departure we found out covid was on the ship and the trip was interrupted. So far the claims people have been very quick and efficient in responding. I am still awaiting the final result but it has been 5 stars all the way to this point.

Wish that had had 24/7 customer svc. Website great for making changes. Great reps

Initially I filed a claim in case the airline will not reimburse me and was told to wait for an adjuster to contact me. The adjuster never did contact me, but I was reimbursed so not filling a claim. It is worrisome though that nobody contacted me after the initial filing over a month ago.

I 1highly recommend Tin Leg for travelers. I bought my insurance for a trip to the Caribbean Islands. A night before my trip I found out my husband misspelled my last name on the policy. I called insurance but my message went to voicemail. However a representative from Tin Leg called me back soon after and was able to correct the mistake. Very professional agency. I would use Tin Leg again for travels.

Waiting for claim processing.

Good, clear documentation for the most part. It would help to have a bit more clarity in the policy documentation around COVID-19 handling, pre departure and extension/interruption would be great, especially around multiple people in the trip and partial positivity.