Reviews, Sales, and Service Ratings for
Tin Leg

I had to postpone my trip and Tin Leg was great at changing the dates

The process of filing a claim and receiving approval was straight forward and clear. I was impressed that it was approved in a timely manner. The refund is still being processed and i expect it shortly... Hopefully

Thank you for the clear and friendly help each call!

Overall a very smooth experience! Even though everything went well and we didn't need to file a claim, we appreciated the peace of mind having insurance gave. Thanks

Friend recommended you
He had a claim and you settled it satisfactorily
When I had to postpone the cruise twice , the Tin Leg person I talked to was most helpful and cooperative.

Easy to purchase and the price was good too. It was nice to know we had a back up insurance if an emergency arises. However, we did not have to file a claim.
We will be purchasing again prior to you our sailing trip to Key West. Thank you for offering a piece of mind policy.

Squaremouth was able to help make adjustments to our policy when entry requirements changed by each country the & dates kept getting changed by the cruise line. The customer service representative made it easy & painless.

Tin Leg is an outstanding choice. While using Squaremouth takes some time to use, it is the best & easiest I found, and the only one I plan to use in the future.

The one request I hope Tin Leg sees, is that I already own a 5-year medical evacuation policy from another company. Some high-end credit cards include Medical Evacuation coverage. When I buy travel insurance, it also includes medical evacuation insurance, so I am paying for it twice. Please offer a travel insurance policy with everything EXCEPT medical evacuation.

My biggest problem is that there are so many gaps in travel insurance. Even if you buy "cancel for any reason" you have to cancel 2-3 days before the trip. If a border closes after that deadline passes, you are screwed. Why can't you come up with a product that has less gaps in coverage.

My experience with Tin Leg has been excellent. My husband became very sick while abroad and I immediately contacted the 24 Hour Assistance Line (Falck Global Assistance) for guidance. The woman at Falck listened to the issues, advised us to go to the hospital, offered to help us find the nearest hospital, and assigned a case number. Both Falck as well as the Tin Leg Claims Team continued to follow-up via email both while we were still abroad and once we returned to the United States. Upon returning to the United States, my husband signed a HIPAA form for Falck to use to obtain the medical records from the foreign hospital, and following a 10 minute phone call with the Tin Leg Claims Team, Tin Leg drafted and emailed me a claims form for my review and edit. Tin Leg has sent gentle emails clearly telling me the documentation I needed to provide and asking whether I have any questions, and has promptly responded to my few questions. Today (a little more than two weeks since we returned from abroad) I submitted the claim form and all the documentation except for the medical records that Falck is obtaining. I am very impressed by the kindness, responsiveness and professionalism of Tim Leg and Falck Global Assistance to date.