Reviews, Sales, and Service Ratings for
Tin Leg

I had to repurpose this policy due to cancellation of the originally-planned trip. Squaremouth made this easy.

I suppose you really don't know how good a policy or the support is until you need to make a claim. My trip went smoothly so as far as I can tell.... everything was fine. I do wonder if I fully understood what was covered, and how, in the event I was positive for COVID on my pre return to the US test. Luckily I was negative but I did wonder... I suppose there's another chance to find out as I have another trip scheduled for May-June 2022.

Quick and easy to use and good price

Applying for the insurance was simple and easy. My call to the 24 hour assistance to confirm what my insurance policy covered.

There were no issues collecting on our cancellation of the Norway trip. A medical issue prevented us from traveling. A letter from the Doctor and proof of non-refundable expenses were all that was required. The claim was promptly paid.

Love how Squaremouth provides me with an easy way to compare policies and provides a guarantee of customer satisfaction. I'm able to quickly evaluate and purchase a policy for peace of mind, especially during Covid uncertainty. Have never filed a claim, but I think that's the good news. Never needed to file one; trips all went well.

Excellent.Trip went smoothly with the great satisfaction of knowing we had such great coverage.

Disappointed in Tin Leg. Travel plans to help aunt suffering with cancer were cancelled when she passed away a week before my flight. The non refundable airfare became a flight credit. Airline will not allow me to refuse the flight credit as suggested by Tin Leg. Although my insurance claim is valid, TinLeg will not reimburse because a flight credit is considered a refund. So, airline sells me “non refundable ticket” and provides flight credit, Tin Leg acknowledges a valid claim but indicates a credit is a refund. It’s a perpetual circle of semantics and lack of cooperation from either side that puts me at a loss.

I’ve discovered that travel insurance serves no benefit to the traveler and I’ll be taking a flight to nowhere for the sake of using a credit and wasting money.

Due to new Covid variant my flight got cancelled. I contacted Tin Leg and they immediately responded and advised me what to do and set up a telephone interview regarding my claim this Saturday.

Perfect customer service to clarify questions on Covid-19