Reviews, Sales, and Service Ratings for
Tin Leg

I didn't encounter problem which I needed assistance during our trips. I cannot give any comments in regard to this topic.

As a first time having to file a claim..Tin Leg was far superior in both customer service and turn around time to get my claim settled and check on my mailbox..I was so very happy.

The policy was simple and straightforward.

We were happy with our experience with Tin Lag overall. There were some questions in the beginning but everything was worked out in conversations with their support personnel. Fortunately, our vacation went as planned with no problem whatsoever. Therefor, I cannot speak to any issues/nonissue with regards to the claims department.

So far so good. I just need to mail in receipts of my incurred expenses.

While on a 2 week cruise from New York to London, I came down with Acute Bronchitis. I received treatment from the ship's medical department. With the assistance of the ship's concierge I called the Tin Leg assistance line and opened a claim. Upon return home, I replied to the email they had sent me and scheduled an interview. The interview took about 15 minutes. I scanned in all of the documentation the ship had provided, and returned them with my claim. Within 48 hours, I was informed that the claim had been approved and they will be depositing my check directly to my bank account. I was completely satisfied with Tin Leg and will probably use them again on our next trip.

It was helpful to talk with the representative. As she suggested I requested wheel chair assistance in the airport as well as a seat where I could extend my injured leg and that was what I needed

We were unable to take the trip because of a last minute illness of my wife. The claim was handled immediately, efficiently and courteously.

I had my wallet stolen & except for the cash I received replacement value for the items stolen. They were very prompt too.

My knee broke down on a hiking trip in Japan and Tin Leg was very responsive in arranging an early flight home for me and a friend, transportation to the airport and wheelchair services at various airports. My heartfelt thanks.