Reviews, Sales, and Service Ratings for
Tin Leg

Tried to contact claims when we were overseas and we had trouble getting through...

Hello,

I apologize that you did not receive a timely response when you contacted us. I understand our claims team has been in contact with you to set up your claim interview.

If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Made an important last minute change to our policy dates. You approved this change and in fact, made it easy to do. Thanks. We’ll be back to insure our next trip.

Excellent service. They set up telephone appointment to discuss claim immediately after contacting them by email my intent to file a claim. I spent 30 minutes to complete and return the documentations and forms needed.
I expect my Claim to be completed in the next 10 business days.

The rep that I dealt with on my trip did not tell me my medical diagnosis and treatment had to be done while on my trip. I felt good enough to travel and planned on seeking a second opinion when I got home. However that is not covered and that was not explained to me.

Hi James,

I apologize for the confusion. It's our number one goal to provide great customer service, and to clearly answer our customers' questions every time they contact us. In this case, we fell short.

Travel insurance is designed to cover you from door-to-door, starting when you leave home and ending when you return home. Any medical expenses incurred after you return home are not covered by travel insurance.

If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Easy, got better policy for less than the trip brochure insurance

Super - straightforward, clear, very good pricing. We will abandon all others, and be yours when we insure any trip.

All service done rapidly and timely. I will use your services for my nest travel.

I use Tin Leg regularly and recommend it widely.

Here's something that would help:

When I just put a deposit on a trip, I insure the deposit. Then I add insurance as I purchase more like airplane tickets or final payments on a cruise.

It is a pain to do this and it would be great if there was a way to just add to the policy ONLINE.

Easy to use. Good customer service. Have used this company several times and will use them again.

I am incredibly impressed with the claim process. They were very responsive and helpful and the instructions on what was needed to complete the claim were clear and not at all difficult to accomplish. You've won my business and referrals for the future!