Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
44,693
since 2004
Monthly Sales
698
average monthly sales since 2004
Reviews
2,260
reviews since 2004
Overall Rating
4.44 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,563 policies sold - 262 average monthly sales over last 3 months - 14,698 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

44,693 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    1320
  • 4 star
    451
  • 3 star
    179
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We have just completed our trip and it was not uneventful. Unfortunately my husband had a serious accident and was hospitalized for 10 days. The insurance company was extremely helpful in making the necessary arrangements for us to fly home and I could not be more pleased with their services and communications during this stressful time. As for other claims I have not had enough time to find out if they will handle them (medical) for a while. However, if they respond in a similar manner as they did for getting us home I will give them the 5 stars that they will deserve.

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    27 out of 28 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    My husband died during the trip. I was told by the resort owner that I would have to provide large amounts of cash to resolve various issues. One call to the company and they established a case; told me that they would contact both the Honduran funeral home and the US funeral home and would take care of any expenses related to the repatriation of remains. They took great care to make sure the rest of the party had transportation home and that we were being taken care of

    Claim Process
    Because of issues with international transportation of remains, and FAA regulations the company is still working with the American Embassy and the Honduran government to get my husbands remains home to the states. They could not be more caring or concerned.

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    9 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to cancel my trip due to medical emergency 1 week before departure date. Notified Travel Insured 2 days after accident and received electronic claims forms within 2 days. Forms were easy to complete. I collected documents required from travel agent, credit card company and doctor, submitted forms a couple of weeks later and received an email confirming receipt of my package. Eleven days later I received a check. Great service.

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    7 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had plans to go to NYC, but the storm of Jan 2/3, 2014 caused us to cancel the trip as all flights were canceled. We received 100% of our claim with only one claim form sent. No delaying tactics at all on the part of Travel Insured Intl.
    Plan to use again!

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    10 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    They fight against paying small claims (2nd experience with same firm). When paying cost of driving 800 miles to catch a flight after the first leg was cancelled, they offered to pay gas money. None of the other costs of operating a car (which the IRS estimates to be $0.56 / mile.) I don't like these guys. They think they're following the letter of the law (policy they wrote), but it is NOT the intent of the policy or the impression given from the advertising materials.

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    10 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Unlike previous trips when we had purchased the insurance and had no occasion to file a claim, we had to cancel our cruise due to an unforeseen medical situation. The insurance company responded immediately with the necessary claim forms and processed our claim in a timely manner once the forms were submitted.

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    6 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased this policy a couple of weeks before going on a hiking expedition in Peru. My husband and I are both middle-aged, in decent health, but I felt that we needed protection in case something went wrong on our trek to the Salkantay mountains. I was so glad that I did as I had the misfortune to develop some massive blisters underneath my toenails requiring the surgical removal of 3 of my toenails at the conclusion of our trek. Before the trip I received very thorough explanations on how to submit a claim and instructed to print out the policy information and carry it at all times. On April 22nd, I had my surgery in the late afternoon and immediately sent an email to customer care services to submit a claim. I received a reply the very next day giving me thorough instructions on what paperwork I needed to fill out in order to submit a claim. I made sure that the medical provider gave me all of the necessary paper work so that I could submit my claim. We returned home on April 27th. I mailed my paperwork to travel Insured on April 30th. On May 6th I received an email from Travel Insured International that they had received my paperwork and were processing my claim. On May 13th I received a phone call from Travel Insured that my claim was processed and that I should receive my check within 7-10 business days. On May 17th, I received my check for the total amount submitted less my $50.00 deductible. I could not be more pleased on how smoothly, efficiently, and professionally this claim was handled. I definitely will buy from Travel Insured again and will never travel internationally without travel insurance.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I broke my hip just prior to the trip and was unable to travel. They responded promptly to my emails and once the doctor filled out his part, their reimbursement was efficient.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    The insurance policy we purchased was completely useless. We tried to determine whether we could cancel our trip due to situation in Egypt. We were told we would not be covered. After the trip, I called and inquired some items we lost during our trip. I was told everything was excluded, except for a CD which costed $10, and I had to go through tons of paperwork to claim for $10.
    Why should I pay $425 and buy insurance?

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim processing very slow, but eventually paid.

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    5 out of 5 people found this review helpful