Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
43,301
since 2004
Monthly Sales
728
average monthly sales since 2004
Reviews
2,231
reviews since 2004
Overall Rating
4.44 out of 5
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4.55/5
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average on squaremouth 13,618 policies sold - 263 average monthly sales over last 3 months - 14,367 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

43,301 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    1297
  • 4 star
    446
  • 3 star
    178
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to cancel my trip due to medical emergency 1 week before departure date. Notified Travel Insured 2 days after accident and received electronic claims forms within 2 days. Forms were easy to complete. I collected documents required from travel agent, credit card company and doctor, submitted forms a couple of weeks later and received an email confirming receipt of my package. Eleven days later I received a check. Great service.

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    7 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had plans to go to NYC, but the storm of Jan 2/3, 2014 caused us to cancel the trip as all flights were canceled. We received 100% of our claim with only one claim form sent. No delaying tactics at all on the part of Travel Insured Intl.
    Plan to use again!

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    10 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Unlike previous trips when we had purchased the insurance and had no occasion to file a claim, we had to cancel our cruise due to an unforeseen medical situation. The insurance company responded immediately with the necessary claim forms and processed our claim in a timely manner once the forms were submitted.

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    6 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased this policy a couple of weeks before going on a hiking expedition in Peru. My husband and I are both middle-aged, in decent health, but I felt that we needed protection in case something went wrong on our trek to the Salkantay mountains. I was so glad that I did as I had the misfortune to develop some massive blisters underneath my toenails requiring the surgical removal of 3 of my toenails at the conclusion of our trek. Before the trip I received very thorough explanations on how to submit a claim and instructed to print out the policy information and carry it at all times. On April 22nd, I had my surgery in the late afternoon and immediately sent an email to customer care services to submit a claim. I received a reply the very next day giving me thorough instructions on what paperwork I needed to fill out in order to submit a claim. I made sure that the medical provider gave me all of the necessary paper work so that I could submit my claim. We returned home on April 27th. I mailed my paperwork to travel Insured on April 30th. On May 6th I received an email from Travel Insured International that they had received my paperwork and were processing my claim. On May 13th I received a phone call from Travel Insured that my claim was processed and that I should receive my check within 7-10 business days. On May 17th, I received my check for the total amount submitted less my $50.00 deductible. I could not be more pleased on how smoothly, efficiently, and professionally this claim was handled. I definitely will buy from Travel Insured again and will never travel internationally without travel insurance.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I broke my hip just prior to the trip and was unable to travel. They responded promptly to my emails and once the doctor filled out his part, their reimbursement was efficient.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    The insurance policy we purchased was completely useless. We tried to determine whether we could cancel our trip due to situation in Egypt. We were told we would not be covered. After the trip, I called and inquired some items we lost during our trip. I was told everything was excluded, except for a CD which costed $10, and I had to go through tons of paperwork to claim for $10.
    Why should I pay $425 and buy insurance?

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim processing very slow, but eventually paid.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    No comment since I did not use during trip

    Claim Process
    I fell and thought I sprang my foot while in Africa. I refuse to see a doctor while in Africa. Upon my return I contacted the insurance to let them know I plan to see my own physician and wanted to know how to file a claim. Insurance told me my coverage ended on the last day of my trip and since I did not contact the insurance company I could not file a claim. It was never bought to my attention that I had to call in an injury. I was very disappointed.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    We were denied boarding on our outbound flight and missed a day of our vacation. We have made a claim but thus far Travel Insured international has found every reason under the sun to deny our claim. They keep asking for more and more documentation, when what they have been provided is more than adequate to verify what occurred. We will never deal with them again. Can you help us?

    Response Received April 3, 2014
    Squaremouth
    Zero Complaint Team

    A member from our Squaremouth Zero Complaint Team has contacted this customer to assist him with his claim. We are delighted to mediate on his behalf to ensure the claim is resolved to our full satisfaction.

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    8 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    The only real contact I had with the company was with the claim after my trip. They were professional and handled the processing quickly.

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    7 out of 8 people found this review helpful