Prompt payment of exactly what I expected after our Trip Delays. I've never had to make a claim before and Travel Insured made the first one painless - and helped alleviate the pain of two days of missed vacation.
I purchased this policy a couple of weeks before going on a hiking expedition in Peru. My husband and I are both middle-aged, in decent health, but I felt that we needed protection in case something went wrong on our trek to the Salkantay mountains. I was so glad that I did as I had the misfortune to develop some massive blisters underneath my toenails requiring the surgical removal of 3 of my toenails at the conclusion of our trek. Before the trip I received very thorough explanations on how to submit a claim and instructed to print out the policy information and carry it at all times. On April 22nd, I had my surgery in the late afternoon and immediately sent an email to customer care services to submit a claim. I received a reply the very next day giving me thorough instructions on what paperwork I needed to fill out in order to submit a claim. I made sure that the medical provider gave me all of the necessary paper work so that I could submit my claim. We returned home on April 27th. I mailed my paperwork to travel Insured on April 30th. On May 6th I received an email from Travel Insured International that they had received my paperwork and were processing my claim. On May 13th I received a phone call from Travel Insured that my claim was processed and that I should receive my check within 7-10 business days. On May 17th, I received my check for the total amount submitted less my $50.00 deductible. I could not be more pleased on how smoothly, efficiently, and professionally this claim was handled. I definitely will buy from Travel Insured again and will never travel internationally without travel insurance.
I contacted the Insurance Provider the day before my scheduled departure as there was an impending hurricane predicted to hit at or near my destination and evacuation of the island I was heading to was in process. The customer service representative was less than helpful. After explaining my situation, I was put on hold for an extended period of time while she "spoke with her manager." When she came back on the phone she said that they would not cover any of my trip and claimed that the hurricane was already named when I bought the policy. This was, in fact, not true. Hurricane Isaac had NOT yet been named and I had numerous supporting documents to argue this. Nonetheless, the CS representative said that Isaac had been "referenced" and therefore made my policy did not qualify for hurricane coverage. She encouraged me to cancel my policy for a refund. Unfortunately out of frustration, I did this. Later, in speaking with a family member who works in the insurance regulation industry I came to find that I could have easily fought this claim if I had not canceled the policy. Nonetheless, he is following up with the appropriate agencies for me to file a formal complaint. I've accepted that I lost all my money for this particular trip and take full accountability for canceling the policy without a prolonged fight but I fully support my family members choice to file an official complaint with the regulation agencies so that this does not happen to another traveler.
My wife is pregnant with twins and due in May. Doctor would not allow travel at time of trip. Everything was handled quickly and efficiently. Already have claim settled. THANKS for the convenience.
We have just completed our trip and it was not uneventful. Unfortunately my husband had a serious accident and was hospitalized for 10 days. The insurance company was extremely helpful in making the necessary arrangements for us to fly home and I could not be more pleased with their services and communications during this stressful time. As for other claims I have not had enough time to find out if they will handle them (medical) for a while. However, if they respond in a similar manner as they did for getting us home I will give them the 5 stars that they will deserve.
I broke my hip just prior to the trip and was unable to travel. They responded promptly to my emails and once the doctor filled out his part, their reimbursement was efficient.
Unlike previous trips when we had purchased the insurance and had no occasion to file a claim, we had to cancel our cruise due to an unforeseen medical situation. The insurance company responded immediately with the necessary claim forms and processed our claim in a timely manner once the forms were submitted.
Easy to work with. Claim processed in a timely manner. Couldn't be more satisfied.
This was my first experience filing a claim.
In one word, a truly "Outstanding" experience, someone I rarely say these days. Upon my return to the U.S., I decided to contact the company since I believed I might be entitled to file a claim.
First surprise: Clearly seeing a phone number listed on the policy. Imagine. Being able to contact someone to "talk' to a human being. None of this " please go to our website for FAQs" nonsense.
Second surprise: When calling, I actually got connected to a live person within a minute. None of the 30 minute hold times where you hear how important you are. Additionally, I was able to understand the individual.
Third surprise: After explaining my situation (and hoping that I was correct in thinking I had a basis for filing a claim), I was told that I was actually able to claim some additional expenses. I was actually speaking with a person who was trying to help me.
Fourth surprise: Filing a claim was easy. I complete a few forms, scanned them, and emailed them to the company. In additional to acknowledging the forms, I am able to follow the status of my claim, which I just submitted. .
Obviously, I am very happy with this company. Assuming I do not receive any surprises with respect to my claim (in which case I will gladly update this review), I highly recommend this company to anyone interested in travel insurance.
And finally, for the record, I have no relationship with this company and rarely complete such a positive review.
The insurance policy we purchased was completely useless. We tried to determine whether we could cancel our trip due to situation in Egypt. We were told we would not be covered. After the trip, I called and inquired some items we lost during our trip. I was told everything was excluded, except for a CD which costed $10, and I had to go through tons of paperwork to claim for $10.
Why should I pay $425 and buy insurance?
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