The insurance policy we purchased was completely useless. We tried to determine whether we could cancel our trip due to situation in Egypt. We were told we would not be covered. After the trip, I called and inquired some items we lost during our trip. I was told everything was excluded, except for a CD which costed $10, and I had to go through tons of paperwork to claim for $10.
Why should I pay $425 and buy insurance?
I purchased this policy a couple of weeks before going on a hiking expedition in Peru. My husband and I are both middle-aged, in decent health, but I felt that we needed protection in case something went wrong on our trek to the Salkantay mountains. I was so glad that I did as I had the misfortune to develop some massive blisters underneath my toenails requiring the surgical removal of 3 of my toenails at the conclusion of our trek. Before the trip I received very thorough explanations on how to submit a claim and instructed to print out the policy information and carry it at all times. On April 22nd, I had my surgery in the late afternoon and immediately sent an email to customer care services to submit a claim. I received a reply the very next day giving me thorough instructions on what paperwork I needed to fill out in order to submit a claim. I made sure that the medical provider gave me all of the necessary paper work so that I could submit my claim. We returned home on April 27th. I mailed my paperwork to travel Insured on April 30th. On May 6th I received an email from Travel Insured International that they had received my paperwork and were processing my claim. On May 13th I received a phone call from Travel Insured that my claim was processed and that I should receive my check within 7-10 business days. On May 17th, I received my check for the total amount submitted less my $50.00 deductible. I could not be more pleased on how smoothly, efficiently, and professionally this claim was handled. I definitely will buy from Travel Insured again and will never travel internationally without travel insurance.
Had to cancel my trip due to medical emergency 1 week before departure date. Notified Travel Insured 2 days after accident and received electronic claims forms within 2 days. Forms were easy to complete. I collected documents required from travel agent, credit card company and doctor, submitted forms a couple of weeks later and received an email confirming receipt of my package. Eleven days later I received a check. Great service.
I contacted the Insurance Provider the day before my scheduled departure as there was an impending hurricane predicted to hit at or near my destination and evacuation of the island I was heading to was in process. The customer service representative was less than helpful. After explaining my situation, I was put on hold for an extended period of time while she "spoke with her manager." When she came back on the phone she said that they would not cover any of my trip and claimed that the hurricane was already named when I bought the policy. This was, in fact, not true. Hurricane Isaac had NOT yet been named and I had numerous supporting documents to argue this. Nonetheless, the CS representative said that Isaac had been "referenced" and therefore made my policy did not qualify for hurricane coverage. She encouraged me to cancel my policy for a refund. Unfortunately out of frustration, I did this. Later, in speaking with a family member who works in the insurance regulation industry I came to find that I could have easily fought this claim if I had not canceled the policy. Nonetheless, he is following up with the appropriate agencies for me to file a formal complaint. I've accepted that I lost all my money for this particular trip and take full accountability for canceling the policy without a prolonged fight but I fully support my family members choice to file an official complaint with the regulation agencies so that this does not happen to another traveler.
We have just completed our trip and it was not uneventful. Unfortunately my husband had a serious accident and was hospitalized for 10 days. The insurance company was extremely helpful in making the necessary arrangements for us to fly home and I could not be more pleased with their services and communications during this stressful time. As for other claims I have not had enough time to find out if they will handle them (medical) for a while. However, if they respond in a similar manner as they did for getting us home I will give them the 5 stars that they will deserve.
My husband died during the trip. I was told by the resort owner that I would have to provide large amounts of cash to resolve various issues. One call to the company and they established a case; told me that they would contact both the Honduran funeral home and the US funeral home and would take care of any expenses related to the repatriation of remains. They took great care to make sure the rest of the party had transportation home and that we were being taken care of
Because of issues with international transportation of remains, and FAA regulations the company is still working with the American Embassy and the Honduran government to get my husbands remains home to the states. They could not be more caring or concerned.
I broke my hip just prior to the trip and was unable to travel. They responded promptly to my emails and once the doctor filled out his part, their reimbursement was efficient.
There was no service. You pay the money, they send you a policy and a receipt.
When our bag was stolen, I emailed the company and was given claims contact information.
This company charged me $330 to cover my wife and I for a 2 week trip to France and Italy. During the trip my wife had her bag stolen in Marseille, France. We filed a claim with the most accurate reasonable amounts for the lost items. After the company received all the required paperwork and confirmations of the loss from the tour company, they settled the claim for less than half the amount lost. Their primary excuse was I couldn't furnish receipts on the items claimed in the loss. I don't know of anyone who saves receipts for every item they have ever purchased i.e., cosmetics, hairdryer, chargers, etc. I would not recommend anyone use this company unless you don't mind paying $330 to cover a loss in excess of $1,000 then only collect $527. Something smells bad about this doing business this way.
We were denied boarding on our outbound flight and missed a day of our vacation. We have made a claim but thus far Travel Insured international has found every reason under the sun to deny our claim. They keep asking for more and more documentation, when what they have been provided is more than adequate to verify what occurred. We will never deal with them again. Can you help us?
A member from our Squaremouth Zero Complaint Team has contacted this customer to assist him with his claim. We are delighted to mediate on his behalf to ensure the claim is resolved to our full satisfaction.
Claim processing very slow, but eventually paid.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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