Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
0
Average Monthly Sales Since 2004
REVIEWS
2,495
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (320) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1499
  • 4 stars
    484
  • 3 stars
    192
  • 2 stars
    48
  • 1 stars
    45
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not call or notify during trip

    Claim Process
    Just now documenting claim

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We needed assistance during the trip and called the hotline. The rep there was no more knowledgeable than we were on how to gain access to the ship at 2:00a.m. when princess phone lines were closed.

    Claim Process
    We just filed the claim. The amount of documentation required was daunting. They even asked for a copy of our paid receipt for the travel insurance which surely they have.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very informative and cooperative even after coming back with questions several times.

    During Trip
    Did not have to use the insurance or make contact. The other traveler did need medical attention and we did not think to contact Squaremouth for directives from Israel as I had not had to use insurance in the past and did not prepare myself enough before leaving or reading the information on coverage and procedures.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Thank goodness had no need to call on you. We both benedited. ow about a percentage refund for those who didn
    't cal;l on your services

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was good before the trip.

    During Trip
    We couldn't take the trip. We let them know two weeks ahead of scheduled departure.

    Claim Process
    They have been fine on the phone, but we never got our money.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There was essentially no contact with any representative. I ordered on line and finally received mhy policy on line so was essentially a number

    During Trip
    Have had no contact with anyone since paying for my policy

    Claim Process
    No claim so there has been no contact

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Had no need to contact carrier

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    hard to rate since no communication was needed

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I have taken out travel insurance several times with SquareMouth, and have always had great service. However, I have never needed to make a claim, and until that eventuality it is difficult to assess the individual policies completely, but it is nice to have the service and the cover laid out fully, so that you know what you are buying.

    During Trip
    Did not have to use any of these services, but I kept the contact details near at hand in case of an emergency.

    Claim Process
    No claims made

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had no contact with the carrier during the trip

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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