Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
44,742
since 2004
Monthly Sales
702
average monthly sales since 2004
Reviews
2,260
reviews since 2004
Overall Rating
4.44 out of 5
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4.55/5
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average on squaremouth 13,580 policies sold - 264 average monthly sales over last 3 months - 14,711 reviews - overall rating 4.3 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.3 out of 5

44,742 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    1320
  • 4 star
    451
  • 3 star
    179
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Easy work with while purchasing. Communication was excellent. This was the third time I used this company for travel insurrance this year. I have recommended them to others and they have also been satisfied.

    During Trip
    did not require.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    the airlines changed the schedule so we would be arriving back home a day later and the policy coverage dates were changed to accommodate the additional day without a problem

    During Trip
    did not use it during the trip

    Claim Process
    did not have a claim

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We were under the impression that trip delay coverage would help reimburse some of the expense of the two days of our tour that we missed due to weather issues and mechanical failure of the airlines. The agent I spoke with indicated that if the trip was aborted, the most we could claim would be $500, which was less than we paid for the insurance, much less the $10,000 we paid for the trip.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Didnt need to contact carrier during trip

    Claim Process
    When I knew I was going to have to file a claim I dreaded the process. I expected to have to write numerous letters and make phone calls, provide extra documentation etc. Telephone agents were helpful and emailed me necessary forms along with a checklist to ensure I submitted all the required documentation. My claim was paid promptly and with no hassle. I will definitely use this carrier again and recommend them to friends.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I gave these ratings based on the fact that all documentation was sent to me on time. However, I had no need to contact the company since all I required was sent via email.

    During Trip
    Had no need to contact the company during my trip.

    Claim Process
    I needed to make a claim for an overnight hotel stay due to a missed flight connection. I called the company and they immediately sent me the necessary documents and checklist of what I needed to make the claim. All requirements were reasonable and I was given enough time to get what I needed from the carrier. Once the documents were sent I received no further document requests and received a check a couple of weeks later.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    A month before we left (we were to be gone 4 weeks), we had to change our return date by one day. I called to see if that change could be made and for what fee. The agent said he could make the change immediately and that there would be no charge. He then emailed me the new documents immediately. That is service! Most of all I'm happy to report we didn't need to file a claim, which means out trip came off without a hitch.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Prior to this short trip we had purchased another policy for our trip to France in Oct.'12. We were misinformed by the rep we spoke to & it turned out to be more costly than we were led to believe. Obviously we are not happy by that exchange.

    During Trip
    We had no need to use these services.

    Claim Process
    N/A

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  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We did not have any contact with the insurance carrier during the trip.

    Claim Process
    The insurance carrier was OK in providing the forms etc. for making the claim. The problems came in there honoring of it. First of all, we did not hear from them for about 5 weeks after making the claim (I called to find out the status after 3 1/2 weeks) and then it was an outright rejection. The claim was for extra travel costs that we had to incur due to flooding in Thailand. The insurance carrier claimed that this was not an "unforseen event" since there had been heavy rains in Thailand since July (our travel was in November, policy was bought in August). We thought this was ridiculous - spent a lot of time writing another letter laying out the facts again with the documentation with cc's to higher folks in the company. That brought results and the check in late March. There was no reason this claim shouldn't have been immediately honored the first time. I expect some people would have just accepted the fact that their claims was not going to be reimbursed and let it drop. It pays to be persistent, but I will never do business with Traveler Insured Intl again (and I travel A LOT and buy insurance every time)!

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  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Airline Ticket Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    Company required confirmation of flight delay from my airline. I was not able to get that from the airline and the insurance company went out of their way to contact the airline directly. The claim was then paid with no problem.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    When I initially called with our claim (including details of why claim was being made) on 2/22/12, I was told by Cindy at Travel Insured that our insurance would cover the delayed departure of our trip. Only today (3/16/12) did we learn that we would not be reimbursed because of an exclusion in the policy. We initially had a choice of canceling our trip and getting a full credit for a later trip by the resort. We chose not to do this because Cindy told me we would be reimbursed for the delayed departure and could continue with the shortened trip.

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    1 out of 1 people found this review helpful