Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
148
Average Monthly Sales Since 2004
REVIEWS
2,470
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (319) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1478
  • 4 stars
    481
  • 3 stars
    192
  • 2 stars
    46
  • 1 stars
    46
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    N/A

    Claim Process
    My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    They want receipts for each item lost, which to some degree I believe is fair. But I bought a very expensive hat from REI for $45 six months ago and lost it during our trip to Japan. I didn't think to keep the receipt because I'm not a frequent traveler and it doesn't cross my mind to take such precautions. I think a picture should be enough proof.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I have used Squaremouth for the last 5 trips. Good experience each time.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Insurance was reasonably priced and easy to order on line. I did have an opportunity to ask questions by phone before we left on our trip.
    Fortunately we did not need to make any clasims on this policy. I felt comfortable thast we were insured during our trip

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    nothing has been done for me

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful as our trip had to be canceled due to unexpected surgery.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    The trip insurance we purchased through Travel Insured International was worthless. The trip provider we purchased from went out of business. Travel Insured International claimed that was not a valid reason for paying on our claim. We will not purchase through Travel Insurance International again as we feel it was a rip off.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Luggage lost since day 1 of my cruise ..debarked May 8,2016...on May 12 the I got a call from the port saying it was found. It will be shipped next week..my claim is still open until I make sure all is there. Your claim agent was great with me when I called!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    This was the first time we purchased cancellation insurance from someone other than our travel agent. They recommended going through Squaremouth and I was pleasantly surprised that it was not a complicated procedure. Squaremount was easy to deal with and gave us many good options to choose from. They also gave good person to person contact to deal with questions. Their people were courteous and knew their product well. We will use them again on our next travels.

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  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Square mouth made it easy to identify the right policy for our trip, and to only pick thup coverage that we needed. Prices were fair, and equal to or less than the prices I found on individual insurance websites. Coverage details were clear and accurate. I made changes and additions to the policy without hassle prior to our trip, and updated policy information was sent to me promptly. We saved money not having to invest in additional car insurance coverage since it was already included in our policy at a much lower price.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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