My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?
They want receipts for each item lost, which to some degree I believe is fair. But I bought a very expensive hat from REI for $45 six months ago and lost it during our trip to Japan. I didn't think to keep the receipt because I'm not a frequent traveler and it doesn't cross my mind to take such precautions. I think a picture should be enough proof.
I have used Squaremouth for the last 5 trips. Good experience each time.
Insurance was reasonably priced and easy to order on line. I did have an opportunity to ask questions by phone before we left on our trip.
Fortunately we did not need to make any clasims on this policy. I felt comfortable thast we were insured during our trip
nothing has been done for me
Very helpful as our trip had to be canceled due to unexpected surgery.
The trip insurance we purchased through Travel Insured International was worthless. The trip provider we purchased from went out of business. Travel Insured International claimed that was not a valid reason for paying on our claim. We will not purchase through Travel Insurance International again as we feel it was a rip off.
Luggage lost since day 1 of my cruise ..debarked May 8,2016...on May 12 the I got a call from the port saying it was found. It will be shipped next week..my claim is still open until I make sure all is there. Your claim agent was great with me when I called!
This was the first time we purchased cancellation insurance from someone other than our travel agent. They recommended going through Squaremouth and I was pleasantly surprised that it was not a complicated procedure. Squaremount was easy to deal with and gave us many good options to choose from. They also gave good person to person contact to deal with questions. Their people were courteous and knew their product well. We will use them again on our next travels.
Square mouth made it easy to identify the right policy for our trip, and to only pick thup coverage that we needed. Prices were fair, and equal to or less than the prices I found on individual insurance websites. Coverage details were clear and accurate. I made changes and additions to the policy without hassle prior to our trip, and updated policy information was sent to me promptly. We saved money not having to invest in additional car insurance coverage since it was already included in our policy at a much lower price.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more