I didn't expect to have to cancel my trip because of terrorism. In fact, I didn't initially realize that the policy I purchased covered a terrorism attack. But I was glad to have the opportunity to postpone my trip to Paris to a calmer time. I was very impressed with how quickly Travel Assured dealt with the claim and sent me a check. Their customer service is excellent.
We had to return home from our trip early because of the critical condition of my mother. We had to buy new tickets at the last minute which cost more than our original round trip tickets. I filed a claim with Travel Insured when we got home. They handled the claim quickly and mailed me a check for the cost of the return tickets. I was very satisfied with them.
On the other hand, we had travel insurance for another trip in that same time period that we had to cancel because of my mother's condition. This was with Trawick (GBG). They were terrible in their responsiveness and after 6 months working on it, they ended up not paying because it turns out that they have and exception to coverage of a pre-existing condition hidden in the fine print around page 10 that excludes a "terminal diagnosis." so they will not pay anything. I believe this company is a fraud and recommend not using them or else be sure to go through the fine print with a fine toothed comb.
I faxed you a copy of my mothers death certificate. and you have not sent me my check for both of us. We drove up separately and could not use the tickets , I've followed all your directions . WHAT'S UP!!! 843-300-9759
Bottom line, I give Travel Insured 4 stars because they did pay out on my claims.
Bought 2 policies from Travel Insured for my niece's and my trip to Africa. She had a different return date hence 2 policies. She became quite ill and we had to get medical care, spend an extra night at one of the lodges on our itinerary, miss the corresponding planned safari camp stay on our itinerary, and miss a visit to the one of the national parks for which all park entry fees had been pre-paid.
Travel Insured (TI) required a lot of documentation (itineraries, flight schedules, proof of payment for the trip) and I had to complete numerous forms. After submitting everything TI required, I had to call numerous times to check on the claim status. Finally got to speak with the actual claims analyst and get the claim resolved.
It's all in the small print and those of us who travel infrequently get taken. One of our flights had 3 legs. When the middle leg was cancelled, the insurance did not cover the cancellation of the other two legs. This change threatened to disrupt an entire part of our trip, and I was not able to get help to get the flights cancelled so I could re-book. After over 8 hours on the phone, I did,get a refund and re-booked on a much more expensive flight. It was a bad experience, but it turned out ok, except for,the extra expense. When I bought the insurance I believed flight cancellations were part of the deal, but apparently this situation did not apply.
For the cost of the insurance, which I am sure many people never put in claims for, it would be a great assistance to have knowledgeable professionals work for the refund. You have way more clout that I do, and would most likely have known to ask for the US office immediately. After over 5 hours talking to very pleasant people, from the Phillipines, who could do nothing, I learned of the US office. It then took another 2+ hours to get the right person, have him investigate, and get the refund for me....
No claims filed. Needed to adjust departure and return dates. They did so with no problem and no extra charges. Will probably use them again.
very easy to purchase; had to change the return date and done quickly with one phone call to customer service.
I had to delay my trip due to my mothers critical illness and hospitalization. Awaiting the physicians signature to file a claim.
I didn't purchase flight insurance at the time I purchased my ticket, however after contacting SquareMouth, I was able to get the insurance needed.
Review Updated: 09/28/2015
Have not received refund as of 9/28/2015
I wanted travel insurance just in case. I was confused about how to calculate, but the customer service rep was excellent and helped me. Doing the rest online was a breeze. Best price by far! I felt so much better knowing we were protected. I received a confirmation email with all the details. Great experience, I have recommended your site 2xs already to friends traveling, and they were very happy too!
My trip was extended for 7 days. When I tried to extend my travel insurance I was told it was not possible. Later I called back and was told that there was a 7 day extension on the policy for delays, but I was uncertain if I was really covered. My travel agent advised me that it was common to allow purchase of an extension of travel insurance. I will not be buying travel insurance from this company again.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
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