I wanted travel insurance just in case. I was confused about how to calculate, but the customer service rep was excellent and helped me. Doing the rest online was a breeze. Best price by far! I felt so much better knowing we were protected. I received a confirmation email with all the details. Great experience, I have recommended your site 2xs already to friends traveling, and they were very happy too!
My trip was extended for 7 days. When I tried to extend my travel insurance I was told it was not possible. Later I called back and was told that there was a 7 day extension on the policy for delays, but I was uncertain if I was really covered. My travel agent advised me that it was common to allow purchase of an extension of travel insurance. I will not be buying travel insurance from this company again.
The claim is slow. They show no progress on my claim for 4 weeks. I think is a shoty company
After speaking with the Travel Insured Claims Representatives, it was reported that the notice of claim was received on 6/25/15. To date, the Claims Department has not received any documentation and the latest trip does not exceed 4 weeks. Please contact our Claims Department at 1-800-243-2440 and they can answer any questions or concerns you may have, thank you.
You requested the same supporting documentation 3 times!
After reviewing with our Claims Department, it was reported that the documentation that was requested was not submitted or received each time. The original claim submission was on 3/25/15 and the claim was paid on 5/14/15. We want to assure you that members of our claims department and their management team are always readily available to our customers, and they can be reached at 1-800-243-2440 to discuss a claim filing that has not resulted in a happy or satisfying.
claim paid. no hassle.
Though I did not have a claim regarding this policy with Travel Insured International, I do have a claim pending on another (earlier policy). The required paperwork for filing was easy, clear and well organized. Customer service was friendly, helpful and professional. After two months, the claim has yet to be settled but I am confident that it will.
I had an informative and reassuring conversation with customer service. The insurance coverage information was clear and comprehensible. I would recommend and re-use this insurance for future travels.
TI would not call me in Europe although I gave them the phone number. I had no access to internet or a phone overseas.
The web site stated I would be sent via mail a final policy. It never came and I called. The person I spoke to was not aware that the web site said a policy would be mailed, but sent me a copy via email. Silly, but it would be better to stake this off the web site.
Good start - worse to come!
Trip cancelled due to family emergency. Had "cancel for any reason"
I am STILL waiting for my claim to be satisfied!!!
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More