Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
43,365
since 2004
Monthly Sales
737
average monthly sales since 2004
Reviews
2,232
reviews since 2004
Overall Rating
4.44 out of 5
Top Providers
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4.55/5
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4.52/5
RoamRight
4.48/5
average on squaremouth 13,641 policies sold - 266 average monthly sales over last 3 months - 14,377 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

43,365 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    1298
  • 4 star
    446
  • 3 star
    178
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We did not have any contact with the insurance carrier during the trip.

    Claim Process
    The insurance carrier was OK in providing the forms etc. for making the claim. The problems came in there honoring of it. First of all, we did not hear from them for about 5 weeks after making the claim (I called to find out the status after 3 1/2 weeks) and then it was an outright rejection. The claim was for extra travel costs that we had to incur due to flooding in Thailand. The insurance carrier claimed that this was not an "unforseen event" since there had been heavy rains in Thailand since July (our travel was in November, policy was bought in August). We thought this was ridiculous - spent a lot of time writing another letter laying out the facts again with the documentation with cc's to higher folks in the company. That brought results and the check in late March. There was no reason this claim shouldn't have been immediately honored the first time. I expect some people would have just accepted the fact that their claims was not going to be reimbursed and let it drop. It pays to be persistent, but I will never do business with Traveler Insured Intl again (and I travel A LOT and buy insurance every time)!

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  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Airline Ticket Protector
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    Company required confirmation of flight delay from my airline. I was not able to get that from the airline and the insurance company went out of their way to contact the airline directly. The claim was then paid with no problem.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    When I initially called with our claim (including details of why claim was being made) on 2/22/12, I was told by Cindy at Travel Insured that our insurance would cover the delayed departure of our trip. Only today (3/16/12) did we learn that we would not be reimbursed because of an exclusion in the policy. We initially had a choice of canceling our trip and getting a full credit for a later trip by the resort. We chose not to do this because Cindy told me we would be reimbursed for the delayed departure and could continue with the shortened trip.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not need any service so cannot rate the service during the trip

    Claim Process
    No claims filed

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    During Trip
    Does not apply

    Claim Process
    I don't feel that I really had the chance to file a claim. The trip to Antarctica for which I had flown to Usuhaia, Argentina was cancelled on Monday, Dec. 12, two days after the trip was supposed to have started. The ship never left the doc. The carrier--Quark--moved us off the ship and into a motel that same day (Dec. 12). I called Squaremouth that afternoon. I was upset. I spoke with a representative and indicated that my trip had been cancelled. She put me on hold for most of the 15-20 minutes of our conversation. She asked if Quark would reimburse us. I said that they had indicated that they would, but that I was concerned about my travel plans--now in disarray. She said that (during one of our on-hold interludes) her supervisor said that I would need to check with Quark and that I would not be able to get any reimbursement from Squaremouth. She had not taken any further information from me and certainly did not indicate any sympathy with my situation. I could not believe the dismissive treatment that I received. I will procede to submit a claim in the next few days. I hope that things might go better the second time.

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  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    My trip was cancelled since air acrrier cancelled the flight. It took almost 1 hour on the phone to get to your representative.

    Claim Process
    did not get any claim, yet.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    They were responsive to any of my questions.

    During Trip
    I was in communication with TII just before the trip due to weather circumstances and medical circumstances. I was able to reach them and disucss my situation.

    Claim Process
    My claim was based on not being able to get a flight out of Dulles due to the February blizzard and an unfortunate medical situation which I had a doctor's recommendation not to travel due to a back problem. I had documentation for both and was on the phone with both the doctor on the day of travel and TII and the travel agent (Delta Air). I was getting a run around by TII after the claim for more than two months and only settled after many e-mails and phone calls. They apologized at the very end, but the process was very stressing and shocking. It is the first time that I had to make a claim and I paid nearly $1000 for the insurance. A very poor experience. My contact with Squaremouth was very supportive and an agent for Squaremouth had me put him on e-mails as a bcc. I felt support from them and will go through Squaremouth next trip.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Who knew? Everything seemed okay before I left on the trip.

    During Trip
    WTP Gold travel insurance by Arch Insurance Company is worthless! When my purse was stolen in Chile, they provided no support during my trip. Instead, they required that I submit everything after I returned. This was absolutely useless, as I had to replace a stolen passport, get emergency funds, etc. The insurance company did NOTHING to help during my trip.

    Claim Process
    Absolutely horrible customer service and claims resolution. I would not have purchased this policy had I known how bad this company is. Do not waste your money!

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Claim Process
    The carrier did not notify me that it wanted more documentation until I initiated contact to enquire about the inaction. Then the processor kept asking for new forms of documentation I had already supplied. I kept complying. The company never completed processing the claim.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    We had to cancel our trip due to my medical condition and also cancel the policy. Everyone involved was professional, courteous and cooperative.

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    1 out of 1 people found this review helpful