I actually did not get to go on my trip to Cuba. The ship owner cancelled the trip and refunded all money. Your customer service representatives were so helpful helping me to transfer the policy to another trip I am planning to Peru in August. Thank you so much for your continued excellence service. I recommend you all the time to friends and family because I have been so pleased.
Bottom line, I give Travel Insured 4 stars because they did pay out on my claims.
Bought 2 policies from Travel Insured for my niece's and my trip to Africa. She had a different return date hence 2 policies. She became quite ill and we had to get medical care, spend an extra night at one of the lodges on our itinerary, miss the corresponding planned safari camp stay on our itinerary, and miss a visit to the one of the national parks for which all park entry fees had been pre-paid.
Travel Insured (TI) required a lot of documentation (itineraries, flight schedules, proof of payment for the trip) and I had to complete numerous forms. After submitting everything TI required, I had to call numerous times to check on the claim status. Finally got to speak with the actual claims analyst and get the claim resolved.
It's all in the small print and those of us who travel infrequently get taken. One of our flights had 3 legs. When the middle leg was cancelled, the insurance did not cover the cancellation of the other two legs. This change threatened to disrupt an entire part of our trip, and I was not able to get help to get the flights cancelled so I could re-book. After over 8 hours on the phone, I did,get a refund and re-booked on a much more expensive flight. It was a bad experience, but it turned out ok, except for,the extra expense. When I bought the insurance I believed flight cancellations were part of the deal, but apparently this situation did not apply.
For the cost of the insurance, which I am sure many people never put in claims for, it would be a great assistance to have knowledgeable professionals work for the refund. You have way more clout that I do, and would most likely have known to ask for the US office immediately. After over 5 hours talking to very pleasant people, from the Phillipines, who could do nothing, I learned of the US office. It then took another 2+ hours to get the right person, have him investigate, and get the refund for me....
This was not my first policy with Travel Insured International. I have always found agents in customer service to be extremely helpful. This was the first time I had to file a claim (due to a change in health of a traveling companion). The process was easy and the claim was completed in a timely manner. I will definitely use them again and highly recommend this company.
My wife experienced a weird and probably rare accident, she broke two teeth. On our return, we filed a claim for the temporary care she required. In the view of the attending dentist, he couldn't do nothing. On the other hand, she wasn't going to be staying long enough to treat her properly. So, the bill came to about five hundred dollars. I was unaware there was coverage, but the TII representative found the provision in the policy. TII was at all times courteous, helpful and thoroughly professional. The basis for disallowing the claim was technical. Although the teeth were "natural," they had been capped which made them not natural. Would I ensure with TII again? Sure(but I disagree with their decision).
We had to cancel our trip, so we made a claim for reimbursement of our travel expenses. We submitted the claim, providing the documents using the checklist provided; were notified through e-mail about the progress of the claim; and were reimbursed quickly.
We highly recommend Travel Insured International.
We had to cancel our trip before departure. Received a prompt and full insurance premium refund as promised.
I faxed you a copy of my mothers death certificate. and you have not sent me my check for both of us. We drove up separately and could not use the tickets , I've followed all your directions . WHAT'S UP!!! 843-300-9759
Never received policy info from carrier.
My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?
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