Sales & Service Data

TOTAL SALES
48,449
Since 2004
MONTHLY SALES
387
Average Monthly Sales Since 2004
REVIEWS
2,389
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

48,449
policies sold

0.7%
negative reviews

0.7% (315) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1415
  • 4 stars
    472
  • 3 stars
    187
  • 2 stars
    45
  • 1 stars
    43
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.49/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I didn't expect to have to cancel my trip because of terrorism. In fact, I didn't initially realize that the policy I purchased covered a terrorism attack. But I was glad to have the opportunity to postpone my trip to Paris to a calmer time. I was very impressed with how quickly Travel Assured dealt with the claim and sent me a check. Their customer service is excellent.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We had to return home from our trip early because of the critical condition of my mother. We had to buy new tickets at the last minute which cost more than our original round trip tickets. I filed a claim with Travel Insured when we got home. They handled the claim quickly and mailed me a check for the cost of the return tickets. I was very satisfied with them.
    On the other hand, we had travel insurance for another trip in that same time period that we had to cancel because of my mother's condition. This was with Trawick (GBG). They were terrible in their responsiveness and after 6 months working on it, they ended up not paying because it turns out that they have and exception to coverage of a pre-existing condition hidden in the fine print around page 10 that excludes a "terminal diagnosis." so they will not pay anything. I believe this company is a fraud and recommend not using them or else be sure to go through the fine print with a fine toothed comb.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I faxed you a copy of my mothers death certificate. and you have not sent me my check for both of us. We drove up separately and could not use the tickets , I've followed all your directions . WHAT'S UP!!! 843-300-9759

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Bottom line, I give Travel Insured 4 stars because they did pay out on my claims.

    Bought 2 policies from Travel Insured for my niece's and my trip to Africa. She had a different return date hence 2 policies. She became quite ill and we had to get medical care, spend an extra night at one of the lodges on our itinerary, miss the corresponding planned safari camp stay on our itinerary, and miss a visit to the one of the national parks for which all park entry fees had been pre-paid.

    Travel Insured (TI) required a lot of documentation (itineraries, flight schedules, proof of payment for the trip) and I had to complete numerous forms. After submitting everything TI required, I had to call numerous times to check on the claim status. Finally got to speak with the actual claims analyst and get the claim resolved.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    It's all in the small print and those of us who travel infrequently get taken. One of our flights had 3 legs. When the middle leg was cancelled, the insurance did not cover the cancellation of the other two legs. This change threatened to disrupt an entire part of our trip, and I was not able to get help to get the flights cancelled so I could re-book. After over 8 hours on the phone, I did,get a refund and re-booked on a much more expensive flight. It was a bad experience, but it turned out ok, except for,the extra expense. When I bought the insurance I believed flight cancellations were part of the deal, but apparently this situation did not apply.

    For the cost of the insurance, which I am sure many people never put in claims for, it would be a great assistance to have knowledgeable professionals work for the refund. You have way more clout that I do, and would most likely have known to ask for the US office immediately. After over 5 hours talking to very pleasant people, from the Phillipines, who could do nothing, I learned of the US office. It then took another 2+ hours to get the right person, have him investigate, and get the refund for me....

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    No claims filed. Needed to adjust departure and return dates. They did so with no problem and no extra charges. Will probably use them again.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    very easy to purchase; had to change the return date and done quickly with one phone call to customer service.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    I had to delay my trip due to my mothers critical illness and hospitalization. Awaiting the physicians signature to file a claim.

    I didn't purchase flight insurance at the time I purchased my ticket, however after contacting SquareMouth, I was able to get the insurance needed.

    Thank you

    Review Updated: 09/28/2015

    Have not received refund as of 9/28/2015

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I wanted travel insurance just in case. I was confused about how to calculate, but the customer service rep was excellent and helped me. Doing the rest online was a breeze. Best price by far! I felt so much better knowing we were protected. I received a confirmation email with all the details. Great experience, I have recommended your site 2xs already to friends traveling, and they were very happy too!

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    My trip was extended for 7 days. When I tried to extend my travel insurance I was told it was not possible. Later I called back and was told that there was a 7 day extension on the policy for delays, but I was uncertain if I was really covered. My travel agent advised me that it was common to allow purchase of an extension of travel insurance. I will not be buying travel insurance from this company again.

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    1 out of 1 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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