Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
45,811
since 2004
Monthly Sales
588
average monthly sales since 2004
Reviews
2,300
reviews since 2004
Overall Rating
4.44 out of 5
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4.55/5
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HCC
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average on squaremouth 13,382 policies sold - 259 average monthly sales over last 3 months - 15,117 reviews - overall rating 4.3 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.3 out of 5

45,811 policies sold
0.7% negative reviews

0.7% (312) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    1348
  • 4 star
    459
  • 3 star
    181
  • 2 star
    42
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I bought my travel insurance mainly for a rental car coverage. On my trip to Costa Rica for two weeks I experienced the following: flat tire in rental car, it ws repaired and payed for with cash as the person fixing it did not speak english, only spanish. no way to get a receipt and even if I did it would be in spanish which I do not speak or write. I also had my wallet and passport stolen from a restaurant. I luckily managed get back the belongings minus $45 that was in my wallet a couple hours later. Police report for that is unobtainable much les sin english. I had a surfboard get $225 damage while strapped to the roof racks of my rental car. again no police report much less in english. I also had the Costa Rican crooked cops take $30 from me for "not having my seatbelt on right?". Fat chance of them giving me a police report in english about that. I called after I got back to the travel insurance hotline to see if any of that was covered by the travel insurance and was told no. So I guess unless the rental car is stolen, burned up or otherwise destroyed and there is a police report in english I will not get reimbursed? Is this correct? I'm not sure then that the insurance is of any value to me in foreign country where I can't get a english police report or an english receipt? Is this correct? You ave asked so I have answered. Thanks, Jeff

    Response Received
    Travel Insured International
    Travel Insured International
    Travel Insured Representative

    Our Travel Insured policies require our travelers to submit a policy report to verify any losses and the receipts to confirm the expenses. We also accept documentation in any language as a way to submit claim documentation. We want to assure you that members of our claims department and their management team are always readily available to our customers, and they can be reached at 1-800-243-2440 to answer any questions or concerns you may have. We hope we can protect you in your future travels, thank you.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I was operating in Nepal under very difficult conditions with minimal telephone service. When I requested that my policy be extended for 1 more week due to being needed on aid work the operator told me she could not help me and told me to call back during normal work hours. I said I could not do that and she simply told me she could not help. Poor service at best. Some people like me operate at places having things like minimal service and 12 hour time differences. Why bother with travel assistance?

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    Never received policy info from carrier.

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    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We had to cancel the trip due to emergency health reasons.

    Claim Process
    While recovering from a back operation, I was required to contact all the trip providers myself to cancel all arrangements and get all refunds I could and get statements from all doctors. I had to provide over 25 pages of receipts confirming original charges, requests for refunds, and refund amounts, credit card receipts, and a hard copy of an electronic ticket (? after sending the airline confirmation record). Many costs were not reimbursed. After all that I got a refund of only $728 based on a claim of $1700. The policy amount was $8000. This was only a little more than the cost of the policy of $595. Overall, not a good experience.

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    4 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    N/A

    Claim Process
    My claim is still in progress. I don't even know how to process it because it was for a day lost of my vacation. The flight was cancelled from Miami to Barcelona, Spain, and we arrived one full day late. How do you put a price on a lost day?

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    4 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Insurance was reasonably priced and easy to order on line. I did have an opportunity to ask questions by phone before we left on our trip.
    Fortunately we did not need to make any clasims on this policy. I felt comfortable thast we were insured during our trip

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    Said they sent form and didn't. Made claim process difficult

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had to cancel our trip, so we made a claim for reimbursement of our travel expenses. We submitted the claim, providing the documents using the checklist provided; were notified through e-mail about the progress of the claim; and were reimbursed quickly.

    We highly recommend Travel Insured International.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    claim paid. no hassle.
    recommend

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Though I did not have a claim regarding this policy with Travel Insured International, I do have a claim pending on another (earlier policy). The required paperwork for filing was easy, clear and well organized. Customer service was friendly, helpful and professional. After two months, the claim has yet to be settled but I am confident that it will.

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    1 out of 1 people found this review helpful