Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
0
Average Monthly Sales Since 2004
REVIEWS
2,478
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (319) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1485
  • 4 stars
    482
  • 3 stars
    192
  • 2 stars
    47
  • 1 stars
    45
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Myself, wife and 4 nieces/nephews were scheduled to depart for a cruise. I had to file a trip cancellation claim due to my mother-in-law suffering a stroke two weeks before our departure date. The claim process was smooth and painless. Our trip was scheduled for 2/12/16 and we received our claim check on 2/25/16. From now on I will always use Travel Insured International.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I actually did not get to go on my trip to Cuba. The ship owner cancelled the trip and refunded all money. Your customer service representatives were so helpful helping me to transfer the policy to another trip I am planning to Peru in August. Thank you so much for your continued excellence service. I recommend you all the time to friends and family because I have been so pleased.

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  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Bottom line, I give Travel Insured 4 stars because they did pay out on my claims.

    Bought 2 policies from Travel Insured for my niece's and my trip to Africa. She had a different return date hence 2 policies. She became quite ill and we had to get medical care, spend an extra night at one of the lodges on our itinerary, miss the corresponding planned safari camp stay on our itinerary, and miss a visit to the one of the national parks for which all park entry fees had been pre-paid.

    Travel Insured (TI) required a lot of documentation (itineraries, flight schedules, proof of payment for the trip) and I had to complete numerous forms. After submitting everything TI required, I had to call numerous times to check on the claim status. Finally got to speak with the actual claims analyst and get the claim resolved.

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  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    It's all in the small print and those of us who travel infrequently get taken. One of our flights had 3 legs. When the middle leg was cancelled, the insurance did not cover the cancellation of the other two legs. This change threatened to disrupt an entire part of our trip, and I was not able to get help to get the flights cancelled so I could re-book. After over 8 hours on the phone, I did,get a refund and re-booked on a much more expensive flight. It was a bad experience, but it turned out ok, except for,the extra expense. When I bought the insurance I believed flight cancellations were part of the deal, but apparently this situation did not apply.

    For the cost of the insurance, which I am sure many people never put in claims for, it would be a great assistance to have knowledgeable professionals work for the refund. You have way more clout that I do, and would most likely have known to ask for the US office immediately. After over 5 hours talking to very pleasant people, from the Phillipines, who could do nothing, I learned of the US office. It then took another 2+ hours to get the right person, have him investigate, and get the refund for me....

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    This was not my first policy with Travel Insured International. I have always found agents in customer service to be extremely helpful. This was the first time I had to file a claim (due to a change in health of a traveling companion). The process was easy and the claim was completed in a timely manner. I will definitely use them again and highly recommend this company.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    My wife experienced a weird and probably rare accident, she broke two teeth. On our return, we filed a claim for the temporary care she required. In the view of the attending dentist, he couldn't do nothing. On the other hand, she wasn't going to be staying long enough to treat her properly. So, the bill came to about five hundred dollars. I was unaware there was coverage, but the TII representative found the provision in the policy. TII was at all times courteous, helpful and thoroughly professional. The basis for disallowing the claim was technical. Although the teeth were "natural," they had been capped which made them not natural. Would I ensure with TII again? Sure(but I disagree with their decision).

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip, so we made a claim for reimbursement of our travel expenses. We submitted the claim, providing the documents using the checklist provided; were notified through e-mail about the progress of the claim; and were reimbursed quickly.

    We highly recommend Travel Insured International.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip before departure. Received a prompt and full insurance premium refund as promised.

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  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    All went well on our trip, so we didn't have to use the insurance. However, I would purchase this insurance again for another trip, as I liked the fact it compared several travel insurances in the process. Additionally, I liked the ease of purchasing this online and being able to select my options. A good experience. Thank You!

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  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Claim processing very slow, but eventually paid.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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