When my husband had a tooth problem in Istanbul, Turkey, I called the emergency help hotline and received an email within a few hours of several possible clinics for assistance. We were very impressed with the quick response, and it is reassuring to know this resource is available when in another country.
We did not file a claim on the aforementioned tooth problem, as it was too minimal to bother with.
Unfortunately due to health issues, I was unable to take this cruise. I notified Travel Insured and was refunded my trip cost as promised in the policy.
Despite having to gather and fax 34 pages of documentation to Travel Insured in order to receive our refund, I can say we are extremely satisfied. I will do business with Travel Insured again.
I have the highest compliments for every person we spoke with during the five months it took to process our claims. Our dissatisfaction with this company is not with the employees, but with what appears to be an inept system. It took five months to complete our claim for a variety of reasons, which we found to be ridiculously long.
I didn't expect to have to cancel my trip because of terrorism. In fact, I didn't initially realize that the policy I purchased covered a terrorism attack. But I was glad to have the opportunity to postpone my trip to Paris to a calmer time. I was very impressed with how quickly Travel Assured dealt with the claim and sent me a check. Their customer service is excellent.
We had to return home from our trip early because of the critical condition of my mother. We had to buy new tickets at the last minute which cost more than our original round trip tickets. I filed a claim with Travel Insured when we got home. They handled the claim quickly and mailed me a check for the cost of the return tickets. I was very satisfied with them.
On the other hand, we had travel insurance for another trip in that same time period that we had to cancel because of my mother's condition. This was with Trawick (GBG). They were terrible in their responsiveness and after 6 months working on it, they ended up not paying because it turns out that they have and exception to coverage of a pre-existing condition hidden in the fine print around page 10 that excludes a "terminal diagnosis." so they will not pay anything. I believe this company is a fraud and recommend not using them or else be sure to go through the fine print with a fine toothed comb.
I called and the claim form sent out (emailed) to me with easy directions.
I got the MD's section signed, my list of expenses I was asking for reimbursement filled out and a copy of all my receipts. I also sent an itemized list of each of the receipts I sent and what for. I emailed copies back (or could have sent by regular mail).
They notified they got and that they approved all and all within less than 2 weeks and check sent to me promptly,
Everyone was easy to deal with and very helpful.
I am glad I got the travel insurance. Never had to use before and I hope never have to again but definitely worth the cost.
I bought my travel insurance mainly for a rental car coverage. On my trip to Costa Rica for two weeks I experienced the following: flat tire in rental car, it ws repaired and payed for with cash as the person fixing it did not speak english, only spanish. no way to get a receipt and even if I did it would be in spanish which I do not speak or write. I also had my wallet and passport stolen from a restaurant. I luckily managed get back the belongings minus $45 that was in my wallet a couple hours later. Police report for that is unobtainable much les sin english. I had a surfboard get $225 damage while strapped to the roof racks of my rental car. again no police report much less in english. I also had the Costa Rican crooked cops take $30 from me for "not having my seatbelt on right?". Fat chance of them giving me a police report in english about that. I called after I got back to the travel insurance hotline to see if any of that was covered by the travel insurance and was told no. So I guess unless the rental car is stolen, burned up or otherwise destroyed and there is a police report in english I will not get reimbursed? Is this correct? I'm not sure then that the insurance is of any value to me in foreign country where I can't get a english police report or an english receipt? Is this correct? You ave asked so I have answered. Thanks, Jeff
Our Travel Insured policies require our travelers to submit a policy report to verify any losses and the receipts to confirm the expenses. We also accept documentation in any language as a way to submit claim documentation. We want to assure you that members of our claims department and their management team are always readily available to our customers, and they can be reached at 1-800-243-2440 to answer any questions or concerns you may have. We hope we can protect you in your future travels, thank you.
I needed to call provider to remind them that my travel documents had NOT arrived via US Post Office as my trip was within 6 weeks. Now be advised, I did receive an electronic copy of the travel policy soon after purchase. I never said I did NOT need a paper copy for travelling.
We were under the impression that trip delay coverage would help reimburse some of the expense of the two days of our tour that we missed due to weather issues and mechanical failure of the airlines. The agent I spoke with indicated that if the trip was aborted, the most we could claim would be $500, which was less than we paid for the insurance, much less the $10,000 we paid for the trip.
We had to cancel the trip due to emergency health reasons.
While recovering from a back operation, I was required to contact all the trip providers myself to cancel all arrangements and get all refunds I could and get statements from all doctors. I had to provide over 25 pages of receipts confirming original charges, requests for refunds, and refund amounts, credit card receipts, and a hard copy of an electronic ticket (? after sending the airline confirmation record). Many costs were not reimbursed. After all that I got a refund of only $728 based on a claim of $1700. The policy amount was $8000. This was only a little more than the cost of the policy of $595. Overall, not a good experience.
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