Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Square mouth was deceptive with its advertisement of Travelex. They are poor and overrated. Claim's reasons are not clearly defined. Only after It was too late to cancel my insurance or
have a claim paid just because I did not receive a legal letter through the mail. legally stating the terms of the contract that were different than advertised Their claims department customer service phone does not answer with a human rather a recording and hang up. Sharon Henry the claims dept. gives out fault telephone numbers and claims processing is months rather than weeks. Berkshire Hathaway cannot receive phone calls in emergencies and because I did not receive a letter mailed to me my claim was denied.. I still can't get a refund because of their emergency telephone lines do not work. Please help me

Thank you for taking the time to reach out to us on Squaremouth.

We have forwarded your concerns about the phone numbers and claims processing to our Claim Administrator.

In the meantime, as an exception and to be of service, we have refunded the insurance premium. This refund will be issued back to the credit card you used to purchase the policy, within the next 5 to 10 business days, depending on your banking institution.

For future travel, please contact our Customer Solutions Department, about receiving a Visa Letter, to take to the Consulate. Customer Solutions can be reached at 1-800-228-9792, or CustomerSolutions@TravelexInsurance.com, Monday – Friday, 8:00am to 7:00 pm CST.

Kind Regards,
Amber

The travelex folks don’t respond in any sort of timely manner unless you get them on the phone. Their messages say it’s a temporary issue but, it’s been going on for years. Once you get them on the phone, it’s a great experience.

Satisfactory. They should procure summary insurance coverage card of pocket size for handy reference. Other insurance company do provide such card.

Thanks

Thank you for your review on Squaremouth.

The policy details were sent to you via email on 03/06/2019 at 3:37 pm, when you purchased the Travel Select plan.

Attached in the email is the Confirmation of Coverage (COC), with your personal and trip information listed.

The COC does have the benefit schedule and phone numbers in case of an emergency, at the bottom of the page, so you can cut it out and carry it with you.

This gives you the convenience of having a pocket-size, portable version of the policy information, while you are traveling.

Thank you again for reaching out and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

The cost of the insurance was a good value in order to have the peace of mind that all was not lost in case something went wrong on our trip. Winter travel from cold climate states can be "iffy" because it can be clear one day and a storm the next. I would use Travelex Insurance Services again.

Berkshire Hathaway insurance handled my claim efficiently and promptly.
The key is proper documentation and submission of requested documents.
I would highly recommend this carrier.

Thank you for taking the time to provide your feedback, we appreciate the excellent rating!

We are happy to hear that your experience with our Claim Administrator (Berkshire Hathaway Specialty Insurance) was efficient and reimbursement for losses were received promptly.

Thanks again, have a wonderful day and a Happy New Year!

Kind Regards,
Marcy

The travel insurance is useless and I will never purchase it again. My return flight needed to be changed and the insurance was not really insurance.

Thank you for taking the time to express your concerns on Squaremouth. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

After reviewing the details of the discussion on 12/13/19 with the Travelex Customer Solutions representative, we have determined that the focus of the call was how to extend the coverage on your existing insurance policy. The Travelex representative advised and clarified the process to extend your coverage.

While Travelex can assist the insured travelers with questions relating to their insurance coverage, Travelex does not have the authority or capacity to change an airline ticket.

In the event, you need to file a claim please contact the Claim Administrator by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

The service so far is great. I iniciate s claim due to cancelation on my vacations due to a work reason.

Thank you for taking the time to post!

We appreciate the excellent rating. We value your business and process claims with every consideration related to the details of the policy.

We hope you think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

It’s ok with Travelex Insurance Services. The price is reasonable.

Thank you for taking the time to provide your feedback!

We are happy to hear that you think our prices are reasonable.

Thanks again and we hope you think of Travelex the next time you travel!

Kind Regards,
Amber