Reviews, Sales, and Service Ratings for
Travelex Insurance Services

It took many months to process a very simple claim for one night of hotel expenses due to a missed airline connection. It took weeks for customer service to respond to emails, and they requested multiple documents irrelevant to our claim. Extremely frustrating.

Thank you for taking the time to post on Squaremouth.

We have contacted the Claim Administrator, on your behalf, to research why the review of your claim was delayed. Per the Claim Administrator, the original documentation that was received was either blank or unreadable. This, unfortunately, did cause a delay in reviewing your claim.

We are happy to hear that your claim was processed and you were reimbursed for both Missed Connection and Trip Delay benefits, within 10 business days of receiving all the required documentation.

It is important to remember that insurance is highly regulated, and the proper documentation is an important part in the claims process.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Smooth and efficient service and still a reasonable price.

Thank you for taking the time to post!

We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,
Amber

I called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.

Thank you for taking the time to express your concerns on Squaremouth.

Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.

While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).

Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.

Kind Regards,
Amber

Okay experience signing up. Have no idea about a claim. I bought based on reviews of claims. Thankfully I did not have to use the product. Although after reading the fine print I will always buy within days of purchasing the tour or travel. Much of my trip turned out not to be covered had I need the insurance. I will be more informed next trip.

Thank you for taking the time to post on Squaremouth.

Travelex does offer a few different policies, depending on the coverage needed. It is important to purchase the Travel Select policy within 21 days of your first money down on the trip, in order to be eligible for the certain benefits. Such as Financial Default, Pre-Existing Medical Conditions Exclusion Waiver, and some of the optional upgrades. All terms, conditions, limitations, and exclusions apply.

If you have coverage questions about our policies, you may contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 7:00am – 7:00 pm CST.

Thank you again, and we look forward to insuring all your future travels.

Kind Regards,
Amber

I lowered the amount of coverage before departure for one family member and TravelEx was quick to answer the phone, polite, and very responsive to make the change and refund my payment.

Squaremouth website makes comparing policies fairly simple and has handy filters. I had to adjust my policy shortly before our trip and it was just a simple phone call with a friendly agent.

Thank you for taking the time to post!

We appreciate the excellent rating, and we are glad to hear that our Customer Solutions Representatives were friendly and helpful. We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber