Sales & Service Data

TOTAL SALES
28,824
Since 2004
MONTHLY SALES
408
Average Monthly Sales Since 2004
REVIEWS
1,154
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,824
policies sold

0.5%
negative reviews

0.5% (146) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    670
  • 4 stars
    245
  • 3 stars
    93
  • 2 stars
    30
  • 1 star  
    37
Top Providers
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4.54/5
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4.54/5
Travelex
4.45/5

TravelSafe Reviews


  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I received very conflicting information every time that I contacted TravelSafe. The first 2 times that I contacted Travel Safe Claims, they said that my medical insurance was secondary. The customer service representative actually told me that I needed to submit my receipts for medical expense to "my primary care doctor." I insisted that I had purchased primary medical insurance. Finally, after speaking with her supervisor, the customer service representative confirmed my assertion. I still have not been able to get in touch with Travel Safe to complete the claim.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 10, 2017

    Thank you for posting a review of TravelSafe.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim in September 2016, sent to you all papers requested and still nothing solved and reviewed . Claim # ID#6243654 I hope you find a time to contact me.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I had to change the date of our travel by one day, from Sunday to Sunday to Saturday departure and return. The process seemed more difficult than it needed to be.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    While it took a couple months, we were reimbursed for the total amount of the claim. We were satisfied with TravelSafe and would recommend.

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    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Customer service through Travelsafe directly was rude and curt. Their website was also far less helpful than Squaremouth, with unclear directions about how to fill out the application form. I went back and applied through Squaremouth and had a much better experience. I won't have to make a claim, so I can't comment on their actual service.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Trip Mate processes claims for TravelSafe and TripMate has been an absolute nightmare to deal with! Only one CSR has shown any knowledge or understanding. The company obviously looks for every way possible NOT to pay a claim. One of the worst service companies I have ever dealt with.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not take the trip!

    Claim Process
    Totally disappointed - received nothing back. The Certificate indicates "YOU" cancel; however, despite the fact that "I" DID NOT CANCEL the trip, refund was refused.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Happily I have no claim to file. The policy purchase process was easy and the reviews were beneficial in making my decision. I had one question during the poilicy evaluation period that was quickly addressed by customer service to my satisfaction. The only suggestion I have regarding the policy purchase process would be to allow a sort function for the policy type (basic/premium). As I recall the policy reviews could be sorted by issuing company only. Where several different policies are available from the same company, it was cumbersome looking for reviews on a specific policy type. Knowing we had a solid policy for emergency evacuation made traveling to some off the road spots much more comfortable,

    Was this review helpful to you?

    5 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY

    Was this review helpful to you?

    5 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Travel Safe required an immense amount of documentation in support of the claims I filed (copies of passports showing entry and exit stamps for the country we visited, air receipts, lodging receipts, etc). All of this could be "technically" reasonable and necessary, but we'll see how Travel Safe responds.

    For example, they wanted bank or credit card receipts as proof that I paid for a policy with them. Instead, I sent them my receipt from Squaremouth. It should serve the same purpose. Will they accept it...I don't know! We'll see. As a consumer, I was ultimately left with the impression that Travel safe was giving themselves any/all possible pretexts to deny a claim or hassle you, if they so choose. We'll see if they do that. I hope not. I sent them pretty exhaustive and complete claims (no jokes - it took me HOURS to compile the photocopies they requested), And, my claim is SMALL - a $40 (USD) doctors visit, and a lost luggage claim for which they are only a secondary payee, after the airline pays out.

    Squaremouth should provide onsite information about how often or not your customers have been able to successfully file claims with an insurer, when filing a claim has been needed. That info seems almost as important as the price of the policy itself, and FYI, I use Squaremouth for all my travel insurance policy purchases.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

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