Sales & Service Data

TOTAL SALES
24,399
Since 2004
MONTHLY SALES
258
Average Monthly Sales Since 2004
REVIEWS
1,046
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,399
policies sold

0.5%
negative reviews

0.5% (131) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    612
  • 4 stars
    217
  • 3 stars
    86
  • 2 stars
    22
  • 1 stars
    30
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4.52/5
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TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have deliberately waited until my claim was finalized before submitting this review.
    Unfortunately, I had to cancel my trip a day before scheduled departure because of injury. I promptly submitted the claim and substantiating medical information to Travel Safe. While I wish processing could have been quicker, I do understand that thorough review takes time. On the few occasions that I called to make inquiry or obtain further information, I always received courteous assistance.
    My claim was honored with two payments (one land portion; the other flight arrangement). I was happy to have had trip insurance and would use Travel Safe again. So yes, I can recommend both Squaremouth and Travel Safe.
    Thank you.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    we chose your company based on consumer report. My husband works in the insurance industry and we checked your rating. We read ratings on your company and both my husband and I were very pleased with the claims process. Please note we read reviews from other clients which were very good but o comments regarding the claims aspect. It took approximately 4-5 weeks process. We were never able to go on our trip due a medical situation. However the whole process was very efficient. Customer service was great. Both my husband and I would rather have gone on vacation. However., we would definitely recommend Squaremouth to anyone who is looking for a very good start solid travel insurance.

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    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Customer service through Travelsafe directly was rude and curt. Their website was also far less helpful than Squaremouth, with unclear directions about how to fill out the application form. I went back and applied through Squaremouth and had a much better experience. I won't have to make a claim, so I can't comment on their actual service.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Semi timely too many follow ups were necessary

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did get a quick response when calling about the official policy document ( I was told to download it ), I thought it was to be mailed. The other question are not applicable because I didn't need to file a claim.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Unfortunately a passport did not arrive for our son and we lost several thousand dollars on our trip and did not get to spend Christmas together. The insurance coverage we had did not cover that and such an event was never anticipated. Although everyone was very nice,the vacation experience turned out to be a disappointment for us.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Answered all questions friendly customer service.

    Claim Process
    The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information

    Was this review helpful to you?

    2 out of 2 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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