Sales & Service Data

TOTAL SALES
24,604
Since 2004
MONTHLY SALES
246
Average Monthly Sales Since 2004
REVIEWS
1,051
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,604
policies sold

0.5%
negative reviews

0.5% (133) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    614
  • 4 stars
    218
  • 3 stars
    86
  • 2 stars
    22
  • 1 stars
    32
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

TravelSafe Reviews


  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    this was a massively horrible drawn out claim process (2 months) to get a $75 suitcase replaced after it was damaged by my airline. further when final payment was made today I was advised that there was a deduction for depreciation. I was not made aware of this when I bought the policy and was told when I bought it that the insurance was replacement, not replacement - depreciation. I would never buy another product from this company again and will tell all of my other travel companions about this company. Insurance is supposed to be piece of mind, not another hassle.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have deliberately waited until my claim was finalized before submitting this review.
    Unfortunately, I had to cancel my trip a day before scheduled departure because of injury. I promptly submitted the claim and substantiating medical information to Travel Safe. While I wish processing could have been quicker, I do understand that thorough review takes time. On the few occasions that I called to make inquiry or obtain further information, I always received courteous assistance.
    My claim was honored with two payments (one land portion; the other flight arrangement). I was happy to have had trip insurance and would use Travel Safe again. So yes, I can recommend both Squaremouth and Travel Safe.
    Thank you.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Customer service through Travelsafe directly was rude and curt. Their website was also far less helpful than Squaremouth, with unclear directions about how to fill out the application form. I went back and applied through Squaremouth and had a much better experience. I won't have to make a claim, so I can't comment on their actual service.

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    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Semi timely too many follow ups were necessary

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did get a quick response when calling about the official policy document ( I was told to download it ), I thought it was to be mailed. The other question are not applicable because I didn't need to file a claim.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Unfortunately a passport did not arrive for our son and we lost several thousand dollars on our trip and did not get to spend Christmas together. The insurance coverage we had did not cover that and such an event was never anticipated. Although everyone was very nice,the vacation experience turned out to be a disappointment for us.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Answered all questions friendly customer service.

    Claim Process
    The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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