Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,378
since 2004
Monthly Sales
248
average monthly sales since 2004
Reviews
982
reviews since 2004
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,425 policies sold - 262 average monthly sales over last 3 months - 15,146 reviews - overall rating 4.31 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.31 out of 5

22,378 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    572
  • 4 star
    206
  • 3 star
    79
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    Had to cancel my trip due to personal family issue. Was not able to get a refund. So they kept my money even though I did not make the trip.

    During Trip
    Did not make the trip and they would not refund my premium. No Trp, No Coverage, No refunds!

    Claim Process
    No trip., No Coverage, No Refund!

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    5 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Semi timely too many follow ups were necessary

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I did get a quick response when calling about the official policy document ( I was told to download it ), I thought it was to be mailed. The other question are not applicable because I didn't need to file a claim.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Unfortunately a passport did not arrive for our son and we lost several thousand dollars on our trip and did not get to spend Christmas together. The insurance coverage we had did not cover that and such an event was never anticipated. Although everyone was very nice,the vacation experience turned out to be a disappointment for us.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Answered all questions friendly customer service.

    Claim Process
    The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The policy did not cover the incident I called about but the representative was courteous and helpful. She connected me quickly to an attorney who provided me with information that was helpful and enabled me to relax and enjoy the rest of my trip.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We moved the date of our trip back a couple of weeks so I had to contact TravelSafe and have them adjust our policy dates of coverage. Was done easily and no issues. Customer service was good experience. We thankfully didn't have to file a claim while on this trip, but good to know we had Insurance just in case.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    TravelSafe rep gave different information on the phone than the written info on line. Rep was incorrect re: coverage.

    During Trip
    I did not contact the insurance company during the trip.

    Claim Process
    I had no claim

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    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.

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    1 out of 1 people found this review helpful