Sales & Service Data

TOTAL SALES
24,888
Since 2004
MONTHLY SALES
262
Average Monthly Sales Since 2004
REVIEWS
1,059
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,888
policies sold

0.5%
negative reviews

0.5% (135) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    616
  • 4 stars
    223
  • 3 stars
    85
  • 2 stars
    23
  • 1 stars
    33
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

TravelSafe Reviews


  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We were forced to cancel our trip and never went. I called and requested a refund on my premium payment of $120. I'm not sure if I qualify for this or not but the girl I talked to on the phone said she'd find out and call me back but never did. Please contact me so we can talk more about this. Thanks.

    Was this review helpful to you?

    8 out of 9 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    I was completely unsatisfied with the outcome. First off all I heard nothing from them the entire time between filing the claim and receiving a check in the mail. I even called them because it was over their time frame. They were supposed to call me back in 48-72 hours but 4 days later I had to call them again to find out what was going on.
    In the end they didn't give me the amount I believe I should have gotten. I contend they owe me another $250 but they refused. I even appealed the decision and was turned down.
    I would never ever use them again.

    Was this review helpful to you?

    73 out of 112 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not take the trip!

    Claim Process
    Totally disappointed - received nothing back. The Certificate indicates "YOU" cancel; however, despite the fact that "I" DID NOT CANCEL the trip, refund was refused.

    Was this review helpful to you?

    9 out of 11 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    we chose your company based on consumer report. My husband works in the insurance industry and we checked your rating. We read ratings on your company and both my husband and I were very pleased with the claims process. Please note we read reviews from other clients which were very good but o comments regarding the claims aspect. It took approximately 4-5 weeks process. We were never able to go on our trip due a medical situation. However the whole process was very efficient. Customer service was great. Both my husband and I would rather have gone on vacation. However., we would definitely recommend Squaremouth to anyone who is looking for a very good start solid travel insurance.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Happily I have no claim to file. The policy purchase process was easy and the reviews were beneficial in making my decision. I had one question during the poilicy evaluation period that was quickly addressed by customer service to my satisfaction. The only suggestion I have regarding the policy purchase process would be to allow a sort function for the policy type (basic/premium). As I recall the policy reviews could be sorted by issuing company only. Where several different policies are available from the same company, it was cumbersome looking for reviews on a specific policy type. Knowing we had a solid policy for emergency evacuation made traveling to some off the road spots much more comfortable,

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We have purchased the same TravelSafe Classic policy for each trip we have taken the past 5 years (3 international trips per year). We are very happy with the policy and customer service and will continue to purchase this policy. The times we have had to make claims, customer service has been very helpful and we experienced no issues with claim reimbursement.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Customer service through Travelsafe directly was rude and curt. Their website was also far less helpful than Squaremouth, with unclear directions about how to fill out the application form. I went back and applied through Squaremouth and had a much better experience. I won't have to make a claim, so I can't comment on their actual service.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I will be giving TravelSafe all 5 stars, even though we were not able to take our cruise. My husband was laid off after we bought insurance for our trip. We able to cancel our cruise for a full refund, however, we were nine days beyond the time when we could cancel our insurance. Shelley at TravelSafe understood and was able to make an exception, and we received a refund of virtually all of our insurance premium. We will definitely use TravelSafe in the future.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Semi timely too many follow ups were necessary

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More