this was a massively horrible drawn out claim process (2 months) to get a $75 suitcase replaced after it was damaged by my airline. further when final payment was made today I was advised that there was a deduction for depreciation. I was not made aware of this when I bought the policy and was told when I bought it that the insurance was replacement, not replacement - depreciation. I would never buy another product from this company again and will tell all of my other travel companions about this company. Insurance is supposed to be piece of mind, not another hassle.
I have deliberately waited until my claim was finalized before submitting this review.
Unfortunately, I had to cancel my trip a day before scheduled departure because of injury. I promptly submitted the claim and substantiating medical information to Travel Safe. While I wish processing could have been quicker, I do understand that thorough review takes time. On the few occasions that I called to make inquiry or obtain further information, I always received courteous assistance.
My claim was honored with two payments (one land portion; the other flight arrangement). I was happy to have had trip insurance and would use Travel Safe again. So yes, I can recommend both Squaremouth and Travel Safe.
I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.
This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.
Customer service through Travelsafe directly was rude and curt. Their website was also far less helpful than Squaremouth, with unclear directions about how to fill out the application form. I went back and applied through Squaremouth and had a much better experience. I won't have to make a claim, so I can't comment on their actual service.
ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY
Semi timely too many follow ups were necessary
I did get a quick response when calling about the official policy document ( I was told to download it ), I thought it was to be mailed. The other question are not applicable because I didn't need to file a claim.
Unfortunately a passport did not arrive for our son and we lost several thousand dollars on our trip and did not get to spend Christmas together. The insurance coverage we had did not cover that and such an event was never anticipated. Although everyone was very nice,the vacation experience turned out to be a disappointment for us.
Answered all questions friendly customer service.
The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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