Sales & Service Data

TOTAL SALES
36,383
Since 2004
MONTHLY SALES
266
Average Monthly Sales Since 2004
REVIEWS
1,341
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

36,383
policies sold

0.4%
negative reviews

0.4% (163) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    778
  • 4 stars
    292
  • 3 stars
    108
  • 2 stars
    35
  • 1 star  
    49
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4.6/5
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TravelSafe All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    We did not have to file a claim. So, I have no additional feedback on TravelSafe's service.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    coverage was good and the price was reasonable.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I am waiting for a review of my claim.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I needed to modify my policy prior to departure. It was easily done. Customer service was quite helpful in doing so without any hassle.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    When I purchased the policy, I wasn't sure of our exact travel dates since we were thinking of adding a few days onto the tour we were taking. Your customer service was very helpful and they told me that the travel dates could be adjusted later when I had the correct departure/return dates.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Travel safe was difficult to reach and slow to respond.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    I had a 24 hour travel delay but the airline took care of most arrangements so I didn't need to do a large claim. I did file a $40 claim for expenses today.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Absent filing a claim, it was very easy. We routinely purchase our insurance through SquareMouth as soon as we book our trip with OAT. Then we see what else we might do before the beginning and/or after the end of the tour. Once we decide on that, we need to contact the insurer directly to adjust the dates of travel. TravelSafe, as with other insurance companies we have used, was very efficient and accommodating.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    It only took a month to have my claim processed and receive a check. This was a very positive experience. Will most certainly consider this company again.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Do NOT purchase from TravelSafe!!! We made our main submission of claim documents on May 16, when we received a large bill from the overseas provider. We were given no updates on the status of the claim - even on whether or not we should be paying the bill from the provider - until they told us on July 31 (while we were on vacation) to pay it and to send additional information. We sent the information on Aug 14. When we wrote again on Sep 16 they again sent us their canned response: "Your claim is currently still in process; kindly allow additional time for an update to your claim. We do appreciate your patience during this time of high volume. Please let us know if we can be of any further assistance at this time. " Their rating has dropped from 1 star to zero.

    Review Updated: 11/10/2018

    It took over six months, many reminders and submitting additional documents and much waiting (and possibly the intervention of SquareMouth) before they finally paid us (most) of what they owed. (And communications were haphazard and uncoordinated.) But eventually they came through. And this claim only covered evacuation and medical expenses basically covered by a single bill. I hate to imagine what would have happened if we had needed to make a claim for travel costs.

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    4 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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