I provided detailed information, and felt the claim was valid. Travelsafe paid the claim in full, more quickly than I expected. I would use Travelsafe again for travel insurance.
I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel's manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won't even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.
Had to cancel my trip due to personal family issue. Was not able to get a refund. So they kept my money even though I did not make the trip.
Did not make the trip and they would not refund my premium. No Trp, No Coverage, No refunds!
No trip., No Coverage, No Refund!
I purchased the higher plus policy only to find out that a claim for a parents parent/step parents death can only be made if they die in the usa, canada or Mexico! Anywhere else and your out of luck with this policy type /provider. Be sure they die in a qualified country ! Very disappointed as I had chosen this policy specifically for the cancel for any reason option.
We were forced to cancel our trip and never went. I called and requested a refund on my premium payment of $120. I'm not sure if I qualify for this or not but the girl I talked to on the phone said she'd find out and call me back but never did. Please contact me so we can talk more about this. Thanks.
This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.
When inquiring about additional car rental insurance I made 3 phone calls to carrier with little or no help. I finally called Square Mouth and all was taken care of.
I submitted the claim more than a month ago (before the trip would have been) and it is still not done.
I was sent one form that did not clearly say where to return it,
I was completely unsatisfied with the outcome. First off all I heard nothing from them the entire time between filing the claim and receiving a check in the mail. I even called them because it was over their time frame. They were supposed to call me back in 48-72 hours but 4 days later I had to call them again to find out what was going on.
In the end they didn't give me the amount I believe I should have gotten. I contend they owe me another $250 but they refused. I even appealed the decision and was turned down.
I would never ever use them again.
I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.
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Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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Times Staff Writer
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