Sales & Service Data

TOTAL SALES
32,688
Since 2004
MONTHLY SALES
271
Average Monthly Sales Since 2004
REVIEWS
1,261
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

32,688
policies sold

0.5%
negative reviews

0.5% (158) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    728
  • 4 stars
    272
  • 3 stars
    103
  • 2 stars
    33
  • 1 star  
    46
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Our son was sick and we needed to call the nurse hotline. She was extremely helpful and resassuring.

    Claim Process
    We actually had multiple claims, one for delayed luggage (three people) and one for an illness (my son suffered sunstroke). Filing the claims online was extremely easy and phone support was very helpful as we were having trouble with the airline getting the proper documentation. The website claim status feature was especially useful so we always new the progress of our claims. We would highly recommend TravelSafe and have already purchased another TravelSafe policy for our next vacation. Hopefully we won't have to file any claims this time!

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    14 out of 14 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Good coverage; bad claim experience. The policy provides good coverage and Travelsafe customer service is helpful. The issue is with Tripmate, the claim processor. They are the most unhelpful company that i think i have ever encountered. Deliberately delays payment on simple claims and make the process unnecessarily difficult.

    Review Updated: 04/06/2017

    Coverage looked great and provided the benefits that I needed (on paper) but this has been a terrible claim experience. TravelSafe and their contracted claim processor, TripMate have deliberately delayed payment of the claim. Even a simple claim under the cancel for any reason coverage has been a nightmare. 8 weeks and counting, still no payment or progress on receiving the benefits that I am entitled to under the claim. Tripmate customer service is unresponsive and unhelpful. They make companies like USPS and Comcast look excellent. TravelSafe customer service has been slightly better, but the claim processing is all handled by Tripmate and that thats where the problem lies.
    I have opened a complaint with Squaremouth, but I do intend to take my case to the BBB and my state's insurance regulator. Do yourself a favor and avoid this policy and any policies that use tripmate as the claim processor.

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    12 out of 12 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    When inquiring about additional car rental insurance I made 3 phone calls to carrier with little or no help. I finally called Square Mouth and all was taken care of.

    During Trip
    Not Applicable

    Claim Process
    Not applicable

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    18 out of 19 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We didn't really interact with the insurance company until after the trip. The claim was not really easy to file - forms were somewhat complicated, but we did receive reimbursement for our travel delay related hotel cost.

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    11 out of 11 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I provided detailed information, and felt the claim was valid. Travelsafe paid the claim in full, more quickly than I expected. I would use Travelsafe again for travel insurance.

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    9 out of 9 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel's manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won't even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.

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    13 out of 14 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.

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    6 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Had to cancel my trip due to personal family issue. Was not able to get a refund. So they kept my money even though I did not make the trip.

    During Trip
    Did not make the trip and they would not refund my premium. No Trp, No Coverage, No refunds!

    Claim Process
    No trip., No Coverage, No Refund!

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    15 out of 18 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I submitted the claim more than a month ago (before the trip would have been) and it is still not done.
    I was sent one form that did not clearly say where to return it,

    Was this review helpful to you?

    9 out of 10 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    I purchased the higher plus policy only to find out that a claim for a parents parent/step parents death can only be made if they die in the usa, canada or Mexico! Anywhere else and your out of luck with this policy type /provider. Be sure they die in a qualified country ! Very disappointed as I had chosen this policy specifically for the cancel for any reason option.

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    80 out of 118 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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