Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
21,358
since 2004
Monthly Sales
200
average monthly sales since 2004
Reviews
958
reviews since 2004
Overall Rating
4.39 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,641 policies sold - 266 average monthly sales over last 3 months - 14,377 reviews - overall rating 4.45 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

21,358 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    556
  • 4 star
    199
  • 3 star
    78
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    We were forced to cancel our trip and never went. I called and requested a refund on my premium payment of $120. I'm not sure if I qualify for this or not but the girl I talked to on the phone said she'd find out and call me back but never did. Please contact me so we can talk more about this. Thanks.

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    8 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    I had to change my departure and return dates and contacted TravelSafe to modify my policy. Even though it was weeks before the departure date, TravelSafe refused to change the coverage or refund the premium. They simply confiscated my money for nothing.

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    9 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We didn't really interact with the insurance company until after the trip. The claim was not really easy to file - forms were somewhat complicated, but we did receive reimbursement for our travel delay related hotel cost.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    I provided detailed information, and felt the claim was valid. Travelsafe paid the claim in full, more quickly than I expected. I would use Travelsafe again for travel insurance.

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    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have deliberately waited until my claim was finalized before submitting this review.
    Unfortunately, I had to cancel my trip a day before scheduled departure because of injury. I promptly submitted the claim and substantiating medical information to Travel Safe. While I wish processing could have been quicker, I do understand that thorough review takes time. On the few occasions that I called to make inquiry or obtain further information, I always received courteous assistance.
    My claim was honored with two payments (one land portion; the other flight arrangement). I was happy to have had trip insurance and would use Travel Safe again. So yes, I can recommend both Squaremouth and Travel Safe.
    Thank you.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not take the trip!

    Claim Process
    Totally disappointed - received nothing back. The Certificate indicates "YOU" cancel; however, despite the fact that "I" DID NOT CANCEL the trip, refund was refused.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Our son was sick and we needed to call the nurse hotline. She was extremely helpful and resassuring.

    Claim Process
    We actually had multiple claims, one for delayed luggage (three people) and one for an illness (my son suffered sunstroke). Filing the claims online was extremely easy and phone support was very helpful as we were having trouble with the airline getting the proper documentation. The website claim status feature was especially useful so we always new the progress of our claims. We would highly recommend TravelSafe and have already purchased another TravelSafe policy for our next vacation. Hopefully we won't have to file any claims this time!

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    Had to cancel my trip due to personal family issue. Was not able to get a refund. So they kept my money even though I did not make the trip.

    During Trip
    Did not make the trip and they would not refund my premium. No Trp, No Coverage, No refunds!

    Claim Process
    No trip., No Coverage, No Refund!

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    5 out of 6 people found this review helpful