Sales & Service Data

TOTAL SALES
26,606
Since 2004
MONTHLY SALES
304
Average Monthly Sales Since 2004
REVIEWS
1,096
Since 2004
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,606
policies sold

0.5%
negative reviews

0.5% (138) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    638
  • 4 stars
    231
  • 3 stars
    89
  • 2 stars
    24
  • 1 stars
    35
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

TravelSafe Reviews


  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We were forced to cancel our trip and never went. I called and requested a refund on my premium payment of $120. I'm not sure if I qualify for this or not but the girl I talked to on the phone said she'd find out and call me back but never did. Please contact me so we can talk more about this. Thanks.

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    12 out of 14 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    I purchased the higher plus policy only to find out that a claim for a parents parent/step parents death can only be made if they die in the usa, canada or Mexico! Anywhere else and your out of luck with this policy type /provider. Be sure they die in a qualified country ! Very disappointed as I had chosen this policy specifically for the cancel for any reason option.

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    78 out of 116 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    When inquiring about additional car rental insurance I made 3 phone calls to carrier with little or no help. I finally called Square Mouth and all was taken care of.

    During Trip
    Not Applicable

    Claim Process
    Not applicable

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    I was completely unsatisfied with the outcome. First off all I heard nothing from them the entire time between filing the claim and receiving a check in the mail. I even called them because it was over their time frame. They were supposed to call me back in 48-72 hours but 4 days later I had to call them again to find out what was going on.
    In the end they didn't give me the amount I believe I should have gotten. I contend they owe me another $250 but they refused. I even appealed the decision and was turned down.
    I would never ever use them again.

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    74 out of 113 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel's manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won't even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.

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    7 out of 8 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I submitted the claim more than a month ago (before the trip would have been) and it is still not done.
    I was sent one form that did not clearly say where to return it,

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    7 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Happily I have no claim to file. The policy purchase process was easy and the reviews were beneficial in making my decision. I had one question during the poilicy evaluation period that was quickly addressed by customer service to my satisfaction. The only suggestion I have regarding the policy purchase process would be to allow a sort function for the policy type (basic/premium). As I recall the policy reviews could be sorted by issuing company only. Where several different policies are available from the same company, it was cumbersome looking for reviews on a specific policy type. Knowing we had a solid policy for emergency evacuation made traveling to some off the road spots much more comfortable,

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We have purchased the same TravelSafe Classic policy for each trip we have taken the past 5 years (3 international trips per year). We are very happy with the policy and customer service and will continue to purchase this policy. The times we have had to make claims, customer service has been very helpful and we experienced no issues with claim reimbursement.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I provided detailed information, and felt the claim was valid. Travelsafe paid the claim in full, more quickly than I expected. I would use Travelsafe again for travel insurance.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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