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I had to change the dates of my policy as the original trip had been cancelled by the company, and I went on a different one a week later. There were no problems changing the dates, and although I wasn't able to get the electronic version of the new contract, they did send a paper copy in the mail.
We have filed claims for missed connection and travel delay, and our claim has been acknowledged. The travel service they advise to contact when the customer is travelling is a joke. Not helpful at all. We were able to make alternative arrangements independently when our flights mis-connected in Dallas on our way to Santiago, Chile.
Review Updated: 03/10/2019
The only reason i haven't given 5 stars is that it took nearly a month to complete the claim. That seems like too long, but they paid everything I asked for and without any questions or need for additional information.
Superior service and quotes
Going through their claim process has not been that easy since it was difficult to get a hold of them on the phone. I went ahead and filled out everything on line which also was not the easiest or straight forward.
Our experience is a good example of how TravelSafe can save your trip -- even if you never need to file a claim.
A few days into a month-long trip, I was hit by a recurrence of a sinus infection and within a couple of days had lung involvement (my breathing could be heard across a room). We were in a city of 26,000 in Norway, ticketed to board a ship heading north after one more day in town.
I called the 24-hour line in the early evening. Staff did a good job of triage and support, established that I didn't need a hospital, and enlisted their Norwegian 24-hour contractor, who started calling clinics first thing the next morning. By mid-day we were at a local GP clinic, where we were worked in to see a physician who had excellent English and fine clinical skills. He wrote four prescriptions which we filled at a nearby pharmacy. With timely treatment, I improved rapidly and we traveled for three more weeks with no interruption. I'll never travel without a policy again.
I'm not filing a claim because the exam, labwork, and pharmacy totaled about $60 USD. A policy for both of us had cost less than $300. If I had the same episode at home, the same exam, lab, and meds would have cost me close to that much (even with insurance), and getting a same-day appointment in December would have been iffy.
This was my first time buying travel insurance when traveling internationally. My wish was to not have to use it, but have some peace of mind while traveling for my honeymoon. Well, I had a medical emergency while I was traveling, and had to contact TravelSafe to come back to the US earlier than planned.
I'm very glad that I had insurance, and TravelSafe not only did they make it possible for my wife and I to come back to the US earlier, but also reimbursed me for ALL medical expenses.
Within a few weeks of filing for a claim, and providing documentation I received a reimbursement check. It was very easy and straight forward!
I would and will recommend TravelSafe to everyone that I know and will be traveling. I will also never be traveling again without insurance.
On the phone they were helpful and gave me guidance. I am pleased and plan on using them again.
I submitted all required documents for my medical issue on the ship and the claim was paid promptly. No complaints!
Forms should have provisions for requiring medical assistance while aboard a cruise ship in the middle of the ocean. You're not in any country you're in international waters and the Doctor's address is on the cruise ship, etc.
It was frustrating and I have not received my reimbursement
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
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