Sales & Service Data

TOTAL SALES
24,921
Since 2004
MONTHLY SALES
260
Average Monthly Sales Since 2004
REVIEWS
1,059
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,921
policies sold

0.5%
negative reviews

0.5% (135) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    616
  • 4 stars
    223
  • 3 stars
    85
  • 2 stars
    23
  • 1 stars
    33
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

TravelSafe Reviews


  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We didn't really interact with the insurance company until after the trip. The claim was not really easy to file - forms were somewhat complicated, but we did receive reimbursement for our travel delay related hotel cost.

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have deliberately waited until my claim was finalized before submitting this review.
    Unfortunately, I had to cancel my trip a day before scheduled departure because of injury. I promptly submitted the claim and substantiating medical information to Travel Safe. While I wish processing could have been quicker, I do understand that thorough review takes time. On the few occasions that I called to make inquiry or obtain further information, I always received courteous assistance.
    My claim was honored with two payments (one land portion; the other flight arrangement). I was happy to have had trip insurance and would use Travel Safe again. So yes, I can recommend both Squaremouth and Travel Safe.
    Thank you.

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    7 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel’s manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won’t even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.

    Review Updated: 01/14/2015

    TravelSafe Is not reliable company. Company very bureaucratic even small claim it does not want to pay, asking more and more documents.

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    6 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I submitted the claim more than a month ago (before the trip would have been) and it is still not done.
    I was sent one form that did not clearly say where to return it,

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.

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    6 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    I purchased the higher plus policy only to find out that a claim for a parents parent/step parents death can only be made if they die in the usa, canada or Mexico! Anywhere else and your out of luck with this policy type /provider. Be sure they die in a qualified country ! Very disappointed as I had chosen this policy specifically for the cancel for any reason option.

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    75 out of 113 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Had to cancel my trip due to personal family issue. Was not able to get a refund. So they kept my money even though I did not make the trip.

    During Trip
    Did not make the trip and they would not refund my premium. No Trp, No Coverage, No refunds!

    Claim Process
    No trip., No Coverage, No Refund!

    Was this review helpful to you?

    13 out of 16 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    this was a massively horrible drawn out claim process (2 months) to get a $75 suitcase replaced after it was damaged by my airline. further when final payment was made today I was advised that there was a deduction for depreciation. I was not made aware of this when I bought the policy and was told when I bought it that the insurance was replacement, not replacement - depreciation. I would never buy another product from this company again and will tell all of my other travel companions about this company. Insurance is supposed to be piece of mind, not another hassle.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    This company was very easy to deal with and made the whole claim submission easy. They processed the claim quickly and we have no complaints at all. We just wish we did not have a travel delay -- that is not their problem.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I provided detailed information, and felt the claim was valid. Travelsafe paid the claim in full, more quickly than I expected. I would use Travelsafe again for travel insurance.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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