This insurance provider is currently unavailable on Squaremouth
Overall Rating
1.1% (112) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
882
4 stars
312
3 stars
126
2 stars
47
1 star
65
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
10,086
Since 2004
MONTHLY SALES
0
Average Monthly Sales Since 2004
REVIEWS
1,511
Since 2004
Overall Rating
4.3 out of 5
Overall Rating 4.3 out of 5
1,511 Reviews Since 2004
Customer Reviews for TravelSafe
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Before Trip Need to send a confirmation before trip time.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
October 21, 2009
David from GA
Verified Squaremouth Customer
Before Trip I was very satisfied with the coverage - of course the very best price always seems to be less than what we pay. I do feel it was a good price for the coverage especially since we needed cancellation for any reason due to our jobs,
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
October 7, 2009
ELISABETH from CA
Verified Squaremouth Customer
During Trip Did not use any of this
Claim Process Did not use
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
September 12, 2009
GLORIA from OH
Verified Squaremouth Customer
Before Trip I will be giving TravelSafe all 5 stars, even though we were not able to take our cruise. My husband was laid off after we bought insurance for our trip. We able to cancel our cruise for a full refund, however, we were nine days beyond the time when we could cancel our insurance. Shelley at TravelSafe understood and was able to make an exception, and we received a refund of virtually all of our insurance premium. We will definitely use TravelSafe in the future.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
September 1, 2009
Wendy from MA
Verified Squaremouth Customer
Before Trip n/a
During Trip did not use
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Classic
Review Received:
August 28, 2009
Neal from NM
Verified Squaremouth Customer
Before Trip Your web site says something to the effect that we should receive documentation from the insurer - I had to call the insurer to prompt them to send documentation.
During Trip I did not have to have any contact with the insurer, nor did I have the need for any customer service.
Claim Process No claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
August 22, 2009
Holly from FL
Verified Squaremouth Customer
During Trip Did not need to use the service during the trip.
Claim Process Did not need to file a claim.
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0 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
Classic
Review Received:
July 12, 2009
FL from NY
Verified Squaremouth Customer
Before Trip I had to change my departure and return dates and contacted TravelSafe to modify my policy. Even though it was weeks before the departure date, TravelSafe refused to change the coverage or refund the premium. They simply confiscated my money for nothing.
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22 out of 25 people found this review helpful
Rating 4 out of 5
Policy:
Classic
Review Received:
June 4, 2009
John from TX
Verified Squaremouth Customer
Before Trip I had to telephone them to get the documents (they weren't automatically delivered via email, as promised) but they got them to me right away once I called. It was very easy to get a hold of customer service.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
May 28, 2009
Deb from MO
Verified Squaremouth Customer
Before Trip did not use the insurance, but I was glad it was there. Ordered on the weekend and had info on Monday with a phone call.
During Trip Did not use
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1 out of 4 people found this review helpful