Reviews, Sales, and Service Ratings for
Trawick International

I am still waiting to hear back from my claim, getting very disappointed with this company. Their customer service is only available business hours.

I contacted Trawick customer service twice to increase my coverage prior to my trip. They were very helpful and responded promptly.

I have used the Square Mouth website on multiple occasions and the ease of obtaining reliable travel insurance options has made my travels much less stressful. My interactions with Trawick went smoothly from start to finish as has been my experiences with all of the policies I have obtained through the Square Mouth web site. I automatically go to this site as soon as I make my original booking, to insure pre existing medical is covered, and then contact the insurer to increase coverage as my non refundable amount increases the closer I get to my travel date. I would recommend both Square Mouth and Trawick to other travelers.

Just mailed claim yesterday, so my ratings above were forced. I'll be better prepared to comment after my claim has been processed.

I arrived Fresno, California to visit my sister and I felt dizzy and left arm and hand numb when I just arrived. I thought it might be because of the long tired trip. However, the numbness was still there and I still had a headache after about a week. My sister family took me to the emergency of ST Agnes Med Center. I stayed there almost whole day and then they let me go home for observation and suggested me to have an appointment with a neurologist. I gave the insurance information and policy copy to the hospital. And then, I got a bill from a bill collection agency. We asked the Trawick International which hospitals or doctors we can go in Fresno before we go the emergency. The service rep. let us check by myself. They didn't give any necessary assistance. Now, I was in China. I have no idea who would be responsible for the case.

Huazhu, I am sorry that you got ill will traveling. I looked for a claim for you from any provider and have not found anything in the database. It sounds like the provider did not send your claim to be processed or perhaps mailed it to the wrong address. I suggest you contact the provider and ask them to send the claim to the insurance company or pay the provider your self and then submit a claim for reimbursement using the claim form found on our website under the resources tab. Once the claim has been received it will be reviewed for benefits and processed. Please contact customerservice@gbg.com for questions once you filed a claim.

I am just in the process of gathering all of the material necessary to file a claim. So far, the process has worked well. I was able to get the form I needed quickly and the customer service rep answered any questions about the information needed for the form.

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Mailed claim form 2/23/19.

I contacted Rebecca Morrison and she helped me a lot when I needed to make some adjustments to my plan. Her professionalism and friendliness are awesome and she deserves to be promoted with a big salary and a bonus.

Thanks!!!

Thank you for your kind words. It was a pleasure working with you. I wish you happy and safe travels!

Very satisfied and appreciate the prompt reply from Trawick..

We were delayed going home in Milan, Italy and as a result had to spend and unplanned night in NYC, incurring some unanticipated expenses. I am currently trying to recover those expenses and it is a difficult and time consuming process. I am planning another trip abroad in 2020 and will consider using another company for trip insurance.

Michele, thank for submitting a review. Can you explain which part of the claim is time consuming? I think there is only a claim form and proof of your loss to file the claim. If you have receipts together it should take 10 – 15 minutes to get them claim form filled and sent via email. You can even take photos of your receipts, if you don’t have a scanner. If you need help with filling out the claim form or figuring out what documents you need, please contact me at 888-301-9289 and I will be happy to assist you in any way that I can.