Reviews, Sales, and Service Ratings for
Trawick International

I haven’t made a final judgment. Their 3rd party reps make it very difficult to file a simple claim for medical needs that cost less than $100

Thank you Teresa, for giving us a review. You mentioned the claim process difficult for simple claim for a small amount. As with any claim, the proof of the loss is a requirement. Documents (proof) are not decided based on amount of the claim, rather they are related to the benefit that you claimed for. So a medical claim for $5 requires just as much paperwork as a medical claim for $1,000.

Once CBP has what is required, you will find the process moves along rather quickly. Please let us know if you need any assistance.

During my trip I developed pneumonia. I had to return earlier on my physicians advice.
At first my claim was rejected without any explanation I appealed this decision and was then told to get a second letter from my physician.My claim was then partially paid. Co-ordinated benefit plan decided to pay for the airline rebooking but not for the hotel cancellation.I would NOT recommend during travel insurance!
Each back and forth took months.My claimtook 4 months to partial payment
Thank you
H Pompe van Meerdervoort

Everyone was very helpful. I accidently put the wrong date on the policy and they corrected with no issues. Easy to deal with and very helpful.
A nice perk and I will definitely use your insurance services again in the future.

Wanted to make sure there would be no problems with out trip to NYC.

Rep needed my “customer number,” which wasn’t on any of the documents you sent me. He was able to look it up but the whole process seemed rinky-dink and did give me confidence.

We purchased insurance coverage for a week in New York City. Everything was non-refundable: the hotel, theatre tickets, jazz concerts, The Christmas Spectacular at Radio City. As we are in our 80's we couldn't risk losing such a large investment because of unforeseen circumstances. We were glad NOT to have to use the insurance but were glad to have it.

We were unable to take the trip, filed a claim for injury and hospitalization. the claim was filed with Trawick Oct. 23rd and to date December 13th we still do not have payment for our loss. Poor claims service, we had to make all contacts with this Company, no one contacted us ever.

Hi Shirley, I contacted CBP, the claims office, and they said that they have paid you on 6 separate claims on December 5 so you may want to watch your mail for the checks. If you don’t get them by the 20th please contact Trawick and we will see if we can get them reissued. As a general rule, CBP won’t contact you unless they need more information to process your claim. So kudos to you for supplying everything they needed. They also count “days in claim processing” by working days so payments issued on December 5 would have been 29 days. Holidays usually add to the number of calendar days in processing.