Reviews, Sales, and Service Ratings for
Trawick International

Great Customer Service!!

My United Airlines flight was canceled the AM of my flight leaving me stranded in a different country (South Africa) on a different continent (Africa)! I was unable to contact the airlines as I sat in the lobby of my hotel with my bags in hand and nowhere to go! When I thought of my Squaremouth insurance and called them, a real live person immediately answered! They helped to interpret the coverage I had and offered some security about me making some decisions about getting home from Africa without being able to check with my initial airline, United.
It meant, I could finally breathe after being on hold on 2 phone lines and a computer for the previous 5+ hours. I could relax knowing things were going to work out. I made it home easily and in a timely manner!
Thank you!

No comment necessary however we almost had to cancel our trip because of flight delays but in the end it all turned out for the best.

I have submitted a claim due to my airline provider cancelling my connecting flight while I was in transit of my International flight from Italy, I was able to submit forms and copy's of receipts thru E-mail and I am in hopes that this straight forward claim is processed quickly without delays.

Policy was easy to purchase, and easy to increase to include airfare at a later date. No problems with our trip, so did not need to file a claim.

I always use SquareMouth and have always been satisfied with the policies I have picked. I appreciate the input from the representative who helps me.

I had an accident on November 1, 2022. I went to Lee Health Care and learned, after several xrays, I had broken my wrist in a fall from a towtruck. I was in the little jumper seat behind the driver. He opened the door for me to get out and my foot caught on the small running board causing me to fall 4 feet onto the pavement. I put out my hand to break my fall. Lee Health accepted my insurance with Trawick and referred me to an Orthopaedic surgeon. They put me in a sling until I was able to see Dr. Skinner at the Institute of Orthopaedic Surgery in Bonita Springs three weeks later. At that time further xrays were done and it was determined I needed a brace but no surgery. In that the Institute did not recognize my insurance, I had to pay them directly but in contacting Trawick customer service they said to do so and submit all the necessary paperwork.

I had to go back to the Institute the end of December and learned that the break had healed but I had severe nerve damage in my hand and carpel tunnel. Dr. Skinner said I may need surgery but had 6 months to determine this.

In that I was going to be back in Canada the end of April, I arranged to see a Neurologist in Canada, as soon as I returned. He was able to determine that some improvement had been made with exercises I was doing but thought I still had damage which might require surgery and in his opinion I had a year from the date of the accident to do this, if necessary. He referred me to an Orthopaedic surgeon in Canada. My hand has responded well to exercise and right now, I’m hopeful no surgery will be required. All of this in Canada was not part of my claim.

However, I have never been reimbursed by Trawick. I have spoken to many customer service personnel and all I’m told is that my claim is in process! My last correspondence was May 30/23, at which time I was told they would get back to me in 15 business days. They have not! I called again in June and the customer service rep wrote a detailed note while I was on the line. She said they were waiting further medical reports. This is what they say every time and there are no more medical reports. I supplied all the medical information (originals) when I submitted my claim in December. I contacted Lee Health in June to be sure they had supplied all the information they had on my case and they had. They had nothing further to submit and didn’t have a request for more. I contacted the Institute, also in June, to see if they were requested further information and they had been in April and faxed all the information they had, which was exact copies of the originals I had submitted. They have not had any further requests.

The total claim is for $447.99 US and it is now going into the 8 month since my accident. I can’t get to speak to a supervisor. I can’t produce medical records I don’t have nor does Lee Health or the Institute of Orthopaedic Surgery.

It is the time of year to be securing insurance for my 6 month trip to Florida in November. I belong to a Canadian Club with 200 members and all were quite interested in my buying my travel insurance in the US and are awaiting to hear my findings. I realize my mistake was not going to a specialist whom was in the Trawick Network but when I needed to see surgeon, I never thought to be sure the referral was in the same Network. I just wanted to be treated.

It was an accident. I need someone to check into this, as I’m so disappointed in the service I have received from Trawick and concerned about purchasing again. If I the been charge had been much more, because this is taking too long to be settled, I’d be in financial hardship. I’d appreciate any help you can provide in getting this claim completed.

This is the first time I’ve had to use travel insurance for an accident in all the years I have been purchasing insurance, I feel badly that this occurred so soon after I arrived. I needed my car which had to be towed to be fixed and never expected to have an accident.

I’d appreciate any help you can provide. I can always be reached at this email; susken@shaw.ca or by phone at 604 531 9125. Thank you, Susan Keeping

I did not have any pre-departure experience with Trawick International. I tried to leave it blank but it would not so I had to pick something.
I liked the policy from Square Mouth and picked it. Square Mouth is very helpful.