Reviews, Sales, and Service Ratings for
Trawick International

Information from Trawick customer service people was minimal. The claim form was digital and it was extremely difficult to fill in all the fields due to formatting and spacing issues. Further, it appears that the claim was approved for almost 4 weeks before I was informed. I had to call Squaremouth to learn that the claim was approved. I was told that the “check was in the mail” and that we would receive it within a specified time. The check did not arrive. I was told by - again Squaremouth - that the check would be “Reissued.” I did get email acknowledgments from Trawick of items I submitted electronically. That was likely due to an auto-reply feature. Overall it all worked out with the claim but the process was “clunky” and unpredictable.

Due to the War in Israel we were unable to go on trip that we were to leave on November 8th and return on the 17th. The airports were closed and even the Pope advised not to go.
There will not be another trip for me.

In many years of traveling, I’ve never had to make a travel insurance claim. I always assumed it would be onerous at best and likely to not be accepted. And though it did take a bit of work to gather all the documents, with the added challenge of translating a hospital report from Finnish to England, our claim was processed within about a month and all the claims were reimbursed. Thank you Trawick/John Hancock.m

It took two months for the claim to be processed and for us to receive a settlement check. The online site to check the claim's progress was unuseable. Customer service gave us little information until the last stages of claim processing. The final settlement was the correct amount, though.

The agent worked hard to find me the best policy.

This was for a trip to Israel. I do not like that if you sign that you will only interact electronically, that you can't really talk to a person about this issue after you put your claim in. Situations are not always straighforward. The trip insurance was not worth the money.

In the past, I had purchased several travel insurance protections with Trawick International and their prices are reasonable and much lower than their competitors. Though I haven’t had any claims so far, for me, having this protection gives me peace of mind when I travel.

My husband got covid towards the end of the trip. I was informed that a positive PCR test would be required by the insurance company to substantiate that he was positive. The insurance company paid for everything except the PCR tests for me and my husband. I wrote to NW Travel Claims and they never responded. This is not very good customer service in my opinion.

Customer service in advance of the trip was helpful in answering questions. We did not need to file a claim once on the trip