Reviews, Sales, and Service Ratings for
USI Affinity Travel Insurance Services

Could not get a hold of anyone to determine what's covered when my flight was delayed by 25 hours.

Hello Marianna,

Thank you for choosing USI Travel Insurance Services. Our office hours are Monday through Friday, 9:00 am to 7:00 pm, eastern standard time.

If you need emergency assistance while on your trip or need to report a claim, the insurance carrier has a 24-hour worldwide Travel Assistance Services. Their contact information can be found on your confirmation documents sent when you purchased the policy. For reporting a claim post trip, please contact:

Starr Travel Claims c/o Administrative Concepts, Inc.

1-800-567-3512 or via email at Aci247@acitpa.com.

This information can also be found on your insurance confirmation documents. If you have any further questions, feel free to call our customer service team at 1-800-937-1387.

Best regards,

Stephanie Bowland, P&C, LH Licensed

They acknowledged I had sent them material. Processing seems to be moving along.

All inquirers were meet with great customer service

I purchased a USI Affinity Travel Insurance Services USI Explorer Diamond policy through Squaremouth. I experienced delayed baggage for 3 days. I am still trying to get in touch with a representative from USI to answer some questions re: filing a claim. No one answers the phone. After being on hold for several minutes a recording says "leave a message" and no one has responded. I do not see any way to get in touch with Squaremouth to get help with this claim.

It became a matter of comparing the different quotes and the information provided was very helpful. One area though was tough, i.e. the limits or proposed limits on coverage. I have no idea what it would cost to evacuate me back to the United States in the event of an emergency. As it was, I went along with the proposed limits which seemed extraordinarily high.

Everything went smoothly. I would definitely use your services again.

My flight was delayed causing me to miss my connecting flight requiring an overnight stay in Philadelphia. I called the 24 hour emergency help line and was on the line for 22 minutes with a clueless agent who just kept asking me over and over again for my name, address and policy number which I provided but she kept saying she couldn't locate the policy. I called again the next day since I was still stranded and had the same experience for 30+ minutes, asked for a supervisor and was told I couldn't get one.

The following day I emailed customer service, explained what had happened and asked what docs I needed for a claim, and got the same run around asking for the very information I had already provided in the email. I even attached a copy of my policy! It took 3 emails before the forms were emailed to me.

Atrocious service. Never, ever again!

While pulling things together for my trip, I realized I did not have (in truth, did not see) the Overseas Emergency contact number. And it, sadly/strangely/bizzarely is not listed on their website.

I sent an email to customer service giving them my policy number requesting the direct dial phone - I never heard back. I consider that rude and unforgivable. I will NOT procure one of their policies ever again.

The trip was cancelled because the borders in Netherlands was closed 1 day before the trip due to COVID 19 surge. Currently we are trying to transfer a policy to a new date for this June and contacted USI and they said they would call back and they never did. Yes I would like to file a claim the rescheduled trip cost about $5,000 to 8,000 more due to air line fees and only receiving 50% credit from the vacation rentals.

I am extremely disappointed that I have to track them down. Typical insurance company when they have to pay, I would not recommend this service because I received any customer service or assistance with this issue.

Regards
Robert Van Kirk
r.jvankirk@yahoo.com
707-766-4582