Sales & Service Data

TOTAL SALES
1,411
Since 2008
MONTHLY SALES
13
Average Monthly Sales Since 2008
REVIEWS
69
Since 2008
Overall Rating
4.3 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

1,411
policies sold

1.0%
negative reviews

1.0% (14) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    36
  • 4 stars
    11
  • 3 stars
    8
  • 2 stars
    3
  • 1 star  
    1
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4.6/5
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USI Affinity Travel Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    We did not make a claim and we were covered. It was good to have a peace of mind knowing we were covered.
    I really can not make a review we were covered but I am happy to say we did not use it.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Had no claim during my trip therefore I can't make comment on question #2 or #3

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    We have no need to make a claim with you as we have not had any problems with our health since arriving in USA..We expect to return next year and will contact you for
    required polcies at that time.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    Not applicable -no claim was submitted

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    No claim to process.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Basic
    Review Received:
    From: Verified Squaremouth Customer

    Had to reschedule trip has not been taken yet

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    We did not need any services from the insurance provider during the trip and we did not submit a claim, so we can't rate them on these two items.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make a claim and so can't comment on the insurance provider's performance, other than that the documentation was complete and clear

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Cathy@ Eisenberg and Associates, placed this Policy for me
    and as usual did a terrific job. I am very happy and have recommended your Co. to many of my travel friends.
    Will see you again in November.
    Sincerely
    Bill Hunter

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I thank you for the service and to be honest I also hope that I will never have to make a claim!
    CA Tower

    Was this review helpful to you?

    0 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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