AXA Assistance USA
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 932 Reviews Since 2015

  • Rating 2 out of 5
    Policy:
    Platinum
    Review Received:
    December 7, 2022
    Nolan from ID Verified Squaremouth Customer

    The day I purchased my coverage somehow was charged for 2. Your customer service was of little to no help reversing the charge. I was very disappointed. I had t call my credit card company to take care of it. Pretty poor customer service to say the least.

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    16 out of 16 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Platinum
    Review Received:
    December 5, 2022
    Mark Cottrell from GA Verified Squaremouth Customer

    Experienced life treating bout of Diverticulitis in San Jose Costa Rica on Friday Novemebr 18th – 1st day of travel. Lost over one liter of blood. Immediately return to U.S. Mailed detailed claim Monday, November 28th. How long will it be before I hear from a representative?

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    19 out of 20 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    December 5, 2022
    Zoltan from CT Verified Squaremouth Customer

    Good morning. I like to send my paperwork today. Thanks for help. Zoltan Jakus.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 21, 2022
    Dorie from TX Verified Squaremouth Customer

    Loved being able to compare companies. One stop shopping!

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    0 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    November 19, 2022
    stephen from PA Verified Squaremouth Customer

    they suck. sent 3 emails from Peru when my Rx were stolen in Peru and never heard a word back other than a repetitive email saying essentially... "we are busy, we answer in order received, we'll get back to you". it has been 5 weeks and no gettin back from those shitebirds. total ripoff policy. I will badmouth them until I die.

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    20 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 16, 2022
    Christopher from IL Verified Squaremouth Customer

    I never had to use the policy but it was a comfort to know it was there.

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    0 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    November 10, 2022
    Keith from VA Verified Squaremouth Customer

    First time user. No problems, so no service needed

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    0 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 9, 2022
    Michael from MN Verified Squaremouth Customer

    Thanks

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    1 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 5, 2022
    David from CT Verified Squaremouth Customer

    This has taken me a long time to get to - I'm just now filing my claim. But while I was on my trip the AXA Assistance was quick to pick up the phone and provide excellent advice to me. I'm just very good at procrastinating on claim filing.

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    8 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 5, 2022
    Joel from CO Verified Squaremouth Customer

    I liked the program and service very much. It was most adequate for my needs.

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    2 out of 3 people found this review helpful

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