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Rating 2 out of 5Policy:
PlatinumReview Received:
November 3, 2022robert from MI Verified Squaremouth CustomerWas this review helpful to you?I am alarmed the by the many online reviews that detail ANA'S delays processing legitimate claims. I will not use AXA again
10 out of 14 people found this review helpful -
Rating 1 out of 5Policy:
GoldReview Received:
November 2, 2022Deborah from WI Verified Squaremouth CustomerWas this review helpful to you?I submitted my claim on October 12, and so far as of November 2 all I have received is excuses about how busy they are and how late my response will (still) be. VERY DISAPPOINTED.
19 out of 19 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
October 29, 2022Christine from PA Verified Squaremouth CustomerWas this review helpful to you?Customer assistance was good, and all my questions were answered. I did find it difficult to locate the claims form.
8 out of 8 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
October 25, 2022Miguelita from WA Verified Squaremouth CustomerWas this review helpful to you?I was frustrated to get help. I have to reschedule my flight because of congested heart failure I was diagnosed with during this trip. I’m arriving on November 7th as I have to be hospitalized in hospital. I paid out of pocket plus rescheduling my flights. I called several times to contact the insurance including emergency lines - no answer. I can’t believe I spent so much money for nothing.
26 out of 26 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
October 11, 2022Jean from WA Verified Squaremouth CustomerWas this review helpful to you?24 hour assistance never came though and provided the list of urgent care in Milos Greece as he promised. Luckily the hotel staff helped we were able to get the help we needed. All fine and was a minor issue.
24 hour assistant should not declare his action to help which he had no intention of following.
16 out of 17 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
October 11, 2022Judith from NY Verified Squaremouth CustomerI filed a claim over one month ago. It took over two weeks to receive an email acknowledgement that AXA received the claim, and they warned in the email that they had a huge backlog of claims to process. So I have no idea when I will hear from them, but they have already missed the 30 day service promise stated in the policy.
Review Updated: 11/10/2022
The claim form and supporting documentation required was clearly stated and easy to complete. My claim was paid in full and in accordance with the coverage I purchased. My only disappointment was that it took them two months to process the claim and send payment, whereas the policy said their goal is to process claims within 30 days.
Was this review helpful to you?
26 out of 27 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
October 7, 2022Phil from NV Verified Squaremouth CustomerWas this review helpful to you?Everything is very positive
No problems.
2 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
October 6, 2022Logan heaps from ID Verified Squaremouth CustomerWas this review helpful to you?Great travel insurance service. Thank you
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
October 4, 2022Elizabeth from FL Verified Squaremouth CustomerWas this review helpful to you?Great, use them again!
0 out of 2 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
October 3, 2022Liem from CA Verified Squaremouth CustomerI filed a claim over one month ago and with 5 e-mails, NOT one replied from the company, except an automated email back to me from the company.
Was this review helpful to you?
14 out of 14 people found this review helpful
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Additional Information