Reviews, Sales, and Service Ratings for
AXA Assistance USA

It's been one month since I have filled the claim. But I have not received any further communication from AXA yet.

I had a question about my policy prior to my trip. I tried at least five times to reach AXA customer service but after waiting on hold at least an hour I was disconnected each time.

The 2nd week after arriving in Athens I became extremely sick with uncontrollable diarrhea and extreme fatigue. I twice entered a hospital, was treated w/ intravenous antibiotics and fluids and released only to twice within days resume symptoms. I was so sick I thought i would die. I requested a medical repatriation which my policy stated "iI got sick" AXA would and after a week I was denied. I subsequently was forced to repatriate myself at considerable expense. I filled 2 claims - one for each hospitalization - totaling over US$5,000 - on 16 June 2022 and 01July 2022 - which I assumed AXA reviewed and confirmed the validity of my medical claims, but as of today have not received any confirmation of a review.

In November 2021 I booked a guided Dolomites walking trip 7/10/2022 - 7/18/2022 . I made my first payment 11/9/2021 then contacted AXA and provided approximate dates of the time before and after the tour. I then planned the dates to include 2 days before the walking tour and 12 days after with a second trip to Croatia. I did not inform AXA of the further dates. That would be 7/19-29. Unfortunately I came down with Covid 6/30 and had to cancel the walking tour. I was able to complete the Croatia part of the trip. My question is if I am able to be compensated for the cancelled walking tour 969 EUR and 2261 EUR for the Dolomites walking tour. Scott Sunde

It was very hard to reach someone on the 24 hr service
I will file a claim, I got covid while traveling

Re policy #2341760 -- I will be traveling again in October to Italy and Germany. Must I purchase another policy or is this one good for a year?
Please advise...

Annette S, Kahn
streakya@gmail.com

I have filed a claim related to a theft incurred during the trip. Depending on how this is processed and what is covered I will have have additional feedback

I had a question right after I purchased the insurance. When I called customer service the representative answered all my questions and settled my concerns. In Senegal i actually saw a sign for an AXA insurance representative. My trip was challenging but I never needed the insurance. It was reassuring to have it though.

I am appalled by the poor service I have received thus far from AXA Assistance USA. The length of time to process a claim and respond to inquiries is absurd.

I was very disappointed that I was unable to extend my coverage because I extended my trip abroad. This should definitely be something that your company offers